Penske
Position Summary
A Branch Service Manager's responsibility is managing the shop floor and handling minor shop administrative tasks that are the result of preventative maintenance and repairs. The branch service manager oversees the maintenance supervisor and/or technicians to assure the location aligns business objectives and customers demands.
Major Responsibilities
Manage preventative maintenance scheduling, quality, and customer satisfaction
Listen to and resolve customer complaints regarding services, products, or personnel
Hire, train, and evaluate personnel
Assure that each direct report understands the company objectives
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
Direct and supervise associates engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services, such as pumping gasoline for customers
Provide staff with assistance in performing difficult or complicated duties
Plan and prepare work schedules, and assign associates to specific duties
Attend company meetings to exchange product information and coordinate work activities with other departments
Prepare sales and inventory reports for management and budget departments
Formulate pricing policies according to profitability requirements
Other projects and tasks as assigned by supervisor
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Major Responsibilities
Manage preventative maintenance scheduling, quality, and customer satisfaction
Listen to and resolve customer complaints regarding services, products, or personnel
Hire, train, and evaluate personnel
Assure that each direct report understands the company objectives
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
Direct and supervise associates engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services, such as pumping gasoline for customers
Provide staff with assistance in performing difficult or complicated duties
Plan and prepare work schedules, and assign associates to specific duties
Attend company meetings to exchange product information and coordinate work activities with other departments
Prepare sales and inventory reports for management and budget departments
Formulate pricing policies according to profitability requirements
Other projects and tasks as assigned by supervisor
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