Stefanini, Inc
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Job Details
Service Desk Team Leader I, Southfield, MI
Posted: 1/5/2026
Job Category: Service Desk
Position Type: Full Time
Remaining Positions: 1
Job ID: 62510
Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
Responsibilities
Create a cohesive team environment through consistent management
Coach and counsel direct reports, including providing feedback, positive recognition, conduct performance evaluations, training, mentoring and handling discipline issues
Write employee performance evaluations, deliver annual merit reviews, update employee journals daily, and perform other administrative tasks as assigned
Perform root cause analysis and identify opportunities to improve efficiencies
Ensure direct reports meet their goals and follow departmental processes
Responsible for day to day operations of Service Desk
Work with the Project and Senior Management Team for long‑term strategies and achieving Service Level Agreements (SLAs) set forth by the client
What you'll get
Work with brilliant minds, often within a global capacity
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings
Why we're different
Brazilian and privately owned company
Agility, flexibility, and innovation are in our DNA
Flat organizational structure which enables faster communication and decision making
Open floor plan environment where collaboration is highly encouraged
Job Requirements
High school diploma or equivalent required
2+ years of management experience including coaching, training, mentoring, interviewing, hiring and terminations
Good interpersonal skills
Excellent attention to detail and organization skills
Effective time management and organizational skills
Excellent verbal and written communication skills
Be a big‑thinker, able to think strategically and ready to be part of the big picture
Be flexible & adaptable in understanding client needs and goals to achieve successful outcomes
#J-18808-Ljbffr
Posted: 1/5/2026
Job Category: Service Desk
Position Type: Full Time
Remaining Positions: 1
Job ID: 62510
Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
Responsibilities
Create a cohesive team environment through consistent management
Coach and counsel direct reports, including providing feedback, positive recognition, conduct performance evaluations, training, mentoring and handling discipline issues
Write employee performance evaluations, deliver annual merit reviews, update employee journals daily, and perform other administrative tasks as assigned
Perform root cause analysis and identify opportunities to improve efficiencies
Ensure direct reports meet their goals and follow departmental processes
Responsible for day to day operations of Service Desk
Work with the Project and Senior Management Team for long‑term strategies and achieving Service Level Agreements (SLAs) set forth by the client
What you'll get
Work with brilliant minds, often within a global capacity
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings
Why we're different
Brazilian and privately owned company
Agility, flexibility, and innovation are in our DNA
Flat organizational structure which enables faster communication and decision making
Open floor plan environment where collaboration is highly encouraged
Job Requirements
High school diploma or equivalent required
2+ years of management experience including coaching, training, mentoring, interviewing, hiring and terminations
Good interpersonal skills
Excellent attention to detail and organization skills
Effective time management and organizational skills
Excellent verbal and written communication skills
Be a big‑thinker, able to think strategically and ready to be part of the big picture
Be flexible & adaptable in understanding client needs and goals to achieve successful outcomes
#J-18808-Ljbffr