Wyndhamdeerfieldresort
Front Office Supervisor (full-time) - $20/hr
Wyndhamdeerfieldresort, Deerfield Beach, Florida, United States, 33441
Description
The Wyndham Deerfield Beach Resort is looking for an organized, friendly, and outgoing individual with experience in customer service and supervising front desk operations. As the Front Desk Supervisor, you will be responsible for managing the daily operations of the front desk, ensuring superior customer service, and providing support to other staff members. You will also be a key player in developing customer service strategies to ensure customer satisfaction. If you are a motivated individual who can effectively manage personnel and operations, this may be your perfect role!
Job Responsibilities
Ensure front desk staff are providing excellent customer service.
Oversee the daily operations of the front desk.
Handle escalated customer complaints.
Train and mentor front desk staff.
Monitor front desk performance and develop improvement strategies.
Handle check‑ins, check‑outs, and reservations.
Oversee the accurate and timely processing of payments.
Monitor and maintain the security of the front desk area.
Ensure adherence to all company policies and procedures.
Monitor inventory of supplies and order restocking when needed.
Collect feedback from customers regarding their experience.
Maintain a safe, secure, and comfortable environment for customers.
Job Requirements
At least 3 years of experience in a hospitality or customer service role
Knowledge of hotel operations and procedures
Excellent customer service skills
Outstanding interpersonal and communication skills
Ability to multi‑task and prioritize tasks
Ability to work well under pressure
Ability to handle difficult customer situations
Familiarity with computer software programs such as Microsoft Office, Opera, and Fidelio
Strong organizational and problem‑solving skills
Ability to work independently and as part of a team
Ability to maintain a professional demeanor in all situations
Benefits
Full‑time eligible employees are eligible for Medical, Dental and Vision Insurance
401K + 5% Company Matching
Travel Hotel Discounts
Free Employee Meal
Paid Holidays
Paid Time Off
Company Paid Life Insurance 2x Annual Salary
Leadership Training Program
....and so much more!
#J-18808-Ljbffr
Job Responsibilities
Ensure front desk staff are providing excellent customer service.
Oversee the daily operations of the front desk.
Handle escalated customer complaints.
Train and mentor front desk staff.
Monitor front desk performance and develop improvement strategies.
Handle check‑ins, check‑outs, and reservations.
Oversee the accurate and timely processing of payments.
Monitor and maintain the security of the front desk area.
Ensure adherence to all company policies and procedures.
Monitor inventory of supplies and order restocking when needed.
Collect feedback from customers regarding their experience.
Maintain a safe, secure, and comfortable environment for customers.
Job Requirements
At least 3 years of experience in a hospitality or customer service role
Knowledge of hotel operations and procedures
Excellent customer service skills
Outstanding interpersonal and communication skills
Ability to multi‑task and prioritize tasks
Ability to work well under pressure
Ability to handle difficult customer situations
Familiarity with computer software programs such as Microsoft Office, Opera, and Fidelio
Strong organizational and problem‑solving skills
Ability to work independently and as part of a team
Ability to maintain a professional demeanor in all situations
Benefits
Full‑time eligible employees are eligible for Medical, Dental and Vision Insurance
401K + 5% Company Matching
Travel Hotel Discounts
Free Employee Meal
Paid Holidays
Paid Time Off
Company Paid Life Insurance 2x Annual Salary
Leadership Training Program
....and so much more!
#J-18808-Ljbffr