State of Washington
Commercial Maintenance Coordinator (Equipment Technician Lead)
State of Washington, Olympia, Washington, United States, 98502
Schedule:
Monday - Friday, 7:30am - 4:30pm. Some travel is required, typically local or regional, to meet with vendors, customers, conduct business or attend or provide training. About the Position
The Commercial Maintenance Coordinator (CMC) role is to authorize retail vendor services and repairs, ensure proper usage of State contracts, monitor vehicle repairs costs, manage body repairs statewide and provide customer service when needed. This position also acts as the primary back up for the other CMC positions and the Claims & Repair Supervisor (CRS) position. The CMC will report to the CRS and is responsible for ensuring timely, accurate, and efficient maintenance, repairs, and accident management of vehicles throughout the state. The incumbent in this role will work in collaboration with Fleet Management to implement strategic plans to improve vehicle fleet efficiency and vehicle maintenance standards, and provide customers with safe, reliable, and low‑cost‑of‑ownership vehicle options to meet their business obligations. The CMC will assist in the state’s initiative to reduce the carbon footprint of government operations and assist in the formulation of the annual vehicle or equipment purchases. Other job responsibilities include assisting in the updates of the automated computer program, analyzing vehicle or equipment operational reports and recommending changes, turn‑ins, and transfer of vehicles or equipment to ensure maximum utilization. Who we are:
The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES. Duties of this position include
Coordinates and approves the maintenance and repairs of 5000+ vehicles statewide prioritizing and tracking diverse spend
Authorize commercial vendor repairs; create work orders associated with these repairs, insert comments on work orders documenting authorized work and cost of repairs Review and approve invoices from commercial vendors and political sub‑divisions performing service and repairs on agency assigned vehicles Negotiate excessive repair costs with vendors Review repair quotes on work orders with actual invoicing from vendors Research flat rate labor hours and parts costs in automated Mitchell on demand system Answer the 1-800 customer service phone line to assist customers needing direction for breakdowns, accidents, service, or repair needs for their vehicles Respond to customer inquiries, provide direction to commercial repair facilities for service or repair needs Reconcile purchasing card transactions Present online US Bank purchasing card transactions to the Maintenance Manager for approval as required Coordinate the repairs of vehicles involved in accidents with customers and vendors statewide Authorize the repair of vehicles involved in accidents, review repair estimates for accuracy Present ways to reduce accident repair costs to body shops Closing work orders associated with vehicle accident and maintenance repair Charge back departments for damage to Fleet Operation vehicles Primarily responsible for MP maintenance mailbox responding to customers within 12 hours and escalating issues to repair and claims manager within 24 hours if needed Provide recommendations, updates, and changes for DES Fleet Maintenance website Routinely update and provide changes to the How to Guides utilized by Vendor Maintenance Follow up every 48 hours on vehicles that have been taken to outside vendors for repairs Update the dispatch board located in outside vendors office and provide updates to needed personnel Review monthly Performance Metrics and look for improvement process to equal the workload between team members Participate in DES Fleet Operation projects for customer satisfaction Collaborate with the CARS Team to enhance communication in assessing high vehicle repair cost and vehicle replacement options Communicate with Maintenance Supervisor on any repairs exceeding $3000.00 in repair cost Complete P‑Card processing daily. Complete month‑end P‑Card closing by the date requested by finance each month Ensuring transaction invoices are properly attached, completed, and accurately coded Substitute for other Commercial Vehicle Maintenance personnel and act as primary back up for the Claim & Maintenance Supervisor
Create work orders associated with each vehicle and recall File recall documentation in vehicle master files Orchestrate vehicle manufacture recalls; contact drivers notifying them of vehicle manufacture recalls Determine warranty repair parameters for Fleet vehicles
Determine warranty repair parameters for vehicle repairs Review vehicle history for possible manufacture warranty coverage Coordinate warranty repairs with dealers throughout the state Create work orders associated with warranty repairs for documentation purposes Required:
High school diploma or GED Completion of a two‑year Automotive Technical school, with an AA degree in Automotive Technology OR recognized as a journey level automotive technician in a union; or six years of experience of applicable work OR three years of experience as a Service Manager in a commercial light vehicle repair shop with extensive knowledge of vehicle repair estimating process Must possess a valid driver’s license free from any serious traffic violations DEI competencies
Able to learn and understand the language and concepts of our DES DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful, and inclusive workplace Demonstrate a commitment to growth, learning and self‑awareness when provided training and opportunities to participate in improving our work environment Participate and behave in a manner that creates trust and builds working relationships, promoting teamwork and collaboration in the work environment Demonstrate the understanding that all people are valued; contribute to an equitable, inclusive and respectful environment when working with members of the group, team, organization or community Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization Preferred:
ASE certification as an Automotive Service Consultant. ASE Master Technician. Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:
A letter of interest, describing how you meet the qualifications for this position as outlined in the job posting; A current resume, detailing experience and education; A current list of at least three (3) professional references with current contact information (attached or available to provide at the time of interview) Do not attach any documents that include photos or private information (social security number, year of birth, etc.). NOTE:
By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not substitute for completing the “duties summary” section or supplemental questions of the application. Please do not “refer to resume” for detail, or your application may be disqualified. Union Inclusion:
This position is included in a bargaining unit represented by the Washington Federation of State Employees (WFSE). Background Check Notice:
Prior to any new appointment into the Department of Enterprise Services, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant’s suitability and competence to perform in the position. Opportunity for All:
The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization. Contact Information:
Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7‑1‑1 or 1‑800‑833‑6388. For questions about this recruitment or to request a reasonable accommodation in the application process, contact Angie Anderson at (360) 407‑8446 or email jobs@des.wa.gov.
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Monday - Friday, 7:30am - 4:30pm. Some travel is required, typically local or regional, to meet with vendors, customers, conduct business or attend or provide training. About the Position
The Commercial Maintenance Coordinator (CMC) role is to authorize retail vendor services and repairs, ensure proper usage of State contracts, monitor vehicle repairs costs, manage body repairs statewide and provide customer service when needed. This position also acts as the primary back up for the other CMC positions and the Claims & Repair Supervisor (CRS) position. The CMC will report to the CRS and is responsible for ensuring timely, accurate, and efficient maintenance, repairs, and accident management of vehicles throughout the state. The incumbent in this role will work in collaboration with Fleet Management to implement strategic plans to improve vehicle fleet efficiency and vehicle maintenance standards, and provide customers with safe, reliable, and low‑cost‑of‑ownership vehicle options to meet their business obligations. The CMC will assist in the state’s initiative to reduce the carbon footprint of government operations and assist in the formulation of the annual vehicle or equipment purchases. Other job responsibilities include assisting in the updates of the automated computer program, analyzing vehicle or equipment operational reports and recommending changes, turn‑ins, and transfer of vehicles or equipment to ensure maximum utilization. Who we are:
The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES. Duties of this position include
Coordinates and approves the maintenance and repairs of 5000+ vehicles statewide prioritizing and tracking diverse spend
Authorize commercial vendor repairs; create work orders associated with these repairs, insert comments on work orders documenting authorized work and cost of repairs Review and approve invoices from commercial vendors and political sub‑divisions performing service and repairs on agency assigned vehicles Negotiate excessive repair costs with vendors Review repair quotes on work orders with actual invoicing from vendors Research flat rate labor hours and parts costs in automated Mitchell on demand system Answer the 1-800 customer service phone line to assist customers needing direction for breakdowns, accidents, service, or repair needs for their vehicles Respond to customer inquiries, provide direction to commercial repair facilities for service or repair needs Reconcile purchasing card transactions Present online US Bank purchasing card transactions to the Maintenance Manager for approval as required Coordinate the repairs of vehicles involved in accidents with customers and vendors statewide Authorize the repair of vehicles involved in accidents, review repair estimates for accuracy Present ways to reduce accident repair costs to body shops Closing work orders associated with vehicle accident and maintenance repair Charge back departments for damage to Fleet Operation vehicles Primarily responsible for MP maintenance mailbox responding to customers within 12 hours and escalating issues to repair and claims manager within 24 hours if needed Provide recommendations, updates, and changes for DES Fleet Maintenance website Routinely update and provide changes to the How to Guides utilized by Vendor Maintenance Follow up every 48 hours on vehicles that have been taken to outside vendors for repairs Update the dispatch board located in outside vendors office and provide updates to needed personnel Review monthly Performance Metrics and look for improvement process to equal the workload between team members Participate in DES Fleet Operation projects for customer satisfaction Collaborate with the CARS Team to enhance communication in assessing high vehicle repair cost and vehicle replacement options Communicate with Maintenance Supervisor on any repairs exceeding $3000.00 in repair cost Complete P‑Card processing daily. Complete month‑end P‑Card closing by the date requested by finance each month Ensuring transaction invoices are properly attached, completed, and accurately coded Substitute for other Commercial Vehicle Maintenance personnel and act as primary back up for the Claim & Maintenance Supervisor
Create work orders associated with each vehicle and recall File recall documentation in vehicle master files Orchestrate vehicle manufacture recalls; contact drivers notifying them of vehicle manufacture recalls Determine warranty repair parameters for Fleet vehicles
Determine warranty repair parameters for vehicle repairs Review vehicle history for possible manufacture warranty coverage Coordinate warranty repairs with dealers throughout the state Create work orders associated with warranty repairs for documentation purposes Required:
High school diploma or GED Completion of a two‑year Automotive Technical school, with an AA degree in Automotive Technology OR recognized as a journey level automotive technician in a union; or six years of experience of applicable work OR three years of experience as a Service Manager in a commercial light vehicle repair shop with extensive knowledge of vehicle repair estimating process Must possess a valid driver’s license free from any serious traffic violations DEI competencies
Able to learn and understand the language and concepts of our DES DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful, and inclusive workplace Demonstrate a commitment to growth, learning and self‑awareness when provided training and opportunities to participate in improving our work environment Participate and behave in a manner that creates trust and builds working relationships, promoting teamwork and collaboration in the work environment Demonstrate the understanding that all people are valued; contribute to an equitable, inclusive and respectful environment when working with members of the group, team, organization or community Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization Preferred:
ASE certification as an Automotive Service Consultant. ASE Master Technician. Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:
A letter of interest, describing how you meet the qualifications for this position as outlined in the job posting; A current resume, detailing experience and education; A current list of at least three (3) professional references with current contact information (attached or available to provide at the time of interview) Do not attach any documents that include photos or private information (social security number, year of birth, etc.). NOTE:
By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not substitute for completing the “duties summary” section or supplemental questions of the application. Please do not “refer to resume” for detail, or your application may be disqualified. Union Inclusion:
This position is included in a bargaining unit represented by the Washington Federation of State Employees (WFSE). Background Check Notice:
Prior to any new appointment into the Department of Enterprise Services, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant’s suitability and competence to perform in the position. Opportunity for All:
The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization. Contact Information:
Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7‑1‑1 or 1‑800‑833‑6388. For questions about this recruitment or to request a reasonable accommodation in the application process, contact Angie Anderson at (360) 407‑8446 or email jobs@des.wa.gov.
#J-18808-Ljbffr