State of Washington
Commercial Maintenance Coordinator (Equipment Technician Lead)
State of Washington, Walla Walla, Washington, United States
Commercial Maintenance Coordinator (Equipment Technician Lead)
Schedule:
Monday - Friday, 7:30am - 4:30pm. Some travel is required, typically local or regional, to meet vendors, customers, conduct business or attend or provide training.
About The Position The Commercial Maintenance Coordinator (CMC) is responsible for authorizing retail vendor services and repairs, ensuring proper usage of State contracts, monitoring vehicle repair costs, managing body repairs statewide, and providing customer service. The CMC reports to the Claims & Repair Supervisor (CRS) and is the primary backup for other CMC positions. The role collaborates with Fleet Management to improve vehicle fleet efficiency, and supports the initiative to reduce the carbon footprint of government operations and assists with vehicle or equipment purchases. Additional duties include updating automated computer programs, analyzing vehicle operational reports, and recommending changes and transfers of vehicles to maximize utilization.
Duties
Coordinate and approve the maintenance and repairs of 5,000+ vehicles statewide, prioritizing and tracking diverse spend.
Authorize commercial vendor repairs; create work orders and document authorized work and cost.
Review and approve invoices from commercial vendors and political sub‑divisions.
Negotiate excessive repair costs with vendors.
Review repair quotes on work orders with actual invoicing from vendors.
Research flat‑rate labor hours and parts costs in the automated Mitchell on demand system.
Answer the 1‑800 customer service line to assist customers needing direction for breakdowns, accidents, service, or repair needs.
Respond to customer inquiries, provide direction to commercial repair facilities.
Reconcile purchasing card transactions and present them for approval as required.
Coordinate the repairs of vehicles involved in accidents with customers and vendors statewide.
Authorize the repair of vehicles involved in accidents, review repair estimates for accuracy.
Present ways to reduce accident repair costs to body shops.
Close work orders associated with vehicle accident and maintenance repair.
Charge back departments for damage to Fleet Operation vehicles.
Respond to the MP maintenance mailbox within 12 hours, escalating issues to repair and claims manager within 24 hours if needed.
Provide recommendations, updates, and changes for DES Fleet Maintenance website.
Routinely update and provide changes to the How to Guides utilized by Vendor Maintenance.
Follow up every 48 hours on vehicles that have been taken to outside vendors for repairs.
Update the dispatch board located in outside vendors office and provide updates to needed personnel.
Review monthly performance metrics and look for improvement process to equal the workload between team members.
Participate in DES Fleet Operation projects for customer satisfaction.
Collaborate with the CARS Team to enhance communication in assessing high vehicle repair cost and vehicle replacement options.
Communicate with Maintenance Supervisor on any repairs exceeding $3,000.00 in repair cost.
Complete P‑Card processing daily and months‐end closing by the finance requested date.
Ensure transaction invoices are properly attached, completed, and accurately coded.
Qualifications
Option 1:
High school diploma or GED.
Completion of a two‑year automotive technical school with an AA degree in Automotive Technology.
Option 2:
Recognized as a journey‑level automotive technician in a union, or six years of applicable experience.
Option 3:
Three years of experience as a Service Manager in a commercial light vehicle repair shop with extensive knowledge of vehicle repair estimating process.
Must possess a valid driver’s license free from any serious traffic violations.
Must demonstrate the following DEI competencies:
Able to learn and understand our DES DEI culture and commit to creating and maintaining a diverse, equitable, respectful, and inclusive workplace.
Demonstrate a commitment to growth, learning and self‑awareness.
Participate and behave in a manner that promotes teamwork and collaboration.
Demonstrate understanding that all people are valued.
Commit to actively evaluating and improving equity and inclusion strategies.
Incumbents in supervisory or leadership positions must demonstrate the Washington State Enterprise Leadership Competencies.
Preferred: ASE certification as an Automotive Service Consultant or ASE Master Technician.
Supplemental Information
A letter of interest describing how you meet the qualifications for this position.
A current resume detailing experience and education.
A list of at least three (3) professional references with current contact information.
Do not attach documents that include photos or private information (social security number, year of birth, etc.).
NOTE:
By submitting these materials, you are indicating that all information is true and correct. Any untruthful or misleading information is a cause for removal from the applicant pool or dismissal if employed.
Union Inclusion This position is included in a bargaining unit represented by the Washington Federation of State Employees (WFSE).
Background Check Notice Prior to any new appointment to the Department of Enterprise Services, a background check including criminal record history will be conducted.
Opportunity For All The Department of Enterprise Services celebrates our differences and is committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, sexual orientation, gender identity, age, status as a protected veteran, or presence of any sensory, mental, or physical disability.
Contact Information Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7‑1‑1 or 1‑800‑833‑6388. For questions or to request a reasonable accommodation, contact Angie Anderson at (360) 407‑8446 or email jobs@des.wa.gov.
Benefits Summary
Medical (including vision), dental, and basic life insurance.
Flexible spending accounts for health care expenses.
Basic life and long‑term disability insurance, with optional additional coverage.
Access to the Washington Public Employees’ Retirement System (PERS) and the Deferred Compensation Program (DCP).
Coverage under federal Social Security and Medicare.
Eligibility for Public Service Loan Forgiveness.
Retention and Compensation State employees are covered by the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer‑contributed retirement programs.
Leave and Work‑Time Benefits Full‑time employees accrue paid holidays, paid personal holidays, sick leave, and annual vacation leave. Part‑time employees receive prorated benefits. Washington State offers 21 days paid military leave per year and 5 days paid bereavement leave. Additional leave options include Leave Sharing, Parental Leave, Family and Medical Leave Act (FMLA), and Leave Without Pay.
Senior level Mid‑Senior level
Employment type Full‑time
Job function Management and Manufacturing
Industry Government Administration
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Monday - Friday, 7:30am - 4:30pm. Some travel is required, typically local or regional, to meet vendors, customers, conduct business or attend or provide training.
About The Position The Commercial Maintenance Coordinator (CMC) is responsible for authorizing retail vendor services and repairs, ensuring proper usage of State contracts, monitoring vehicle repair costs, managing body repairs statewide, and providing customer service. The CMC reports to the Claims & Repair Supervisor (CRS) and is the primary backup for other CMC positions. The role collaborates with Fleet Management to improve vehicle fleet efficiency, and supports the initiative to reduce the carbon footprint of government operations and assists with vehicle or equipment purchases. Additional duties include updating automated computer programs, analyzing vehicle operational reports, and recommending changes and transfers of vehicles to maximize utilization.
Duties
Coordinate and approve the maintenance and repairs of 5,000+ vehicles statewide, prioritizing and tracking diverse spend.
Authorize commercial vendor repairs; create work orders and document authorized work and cost.
Review and approve invoices from commercial vendors and political sub‑divisions.
Negotiate excessive repair costs with vendors.
Review repair quotes on work orders with actual invoicing from vendors.
Research flat‑rate labor hours and parts costs in the automated Mitchell on demand system.
Answer the 1‑800 customer service line to assist customers needing direction for breakdowns, accidents, service, or repair needs.
Respond to customer inquiries, provide direction to commercial repair facilities.
Reconcile purchasing card transactions and present them for approval as required.
Coordinate the repairs of vehicles involved in accidents with customers and vendors statewide.
Authorize the repair of vehicles involved in accidents, review repair estimates for accuracy.
Present ways to reduce accident repair costs to body shops.
Close work orders associated with vehicle accident and maintenance repair.
Charge back departments for damage to Fleet Operation vehicles.
Respond to the MP maintenance mailbox within 12 hours, escalating issues to repair and claims manager within 24 hours if needed.
Provide recommendations, updates, and changes for DES Fleet Maintenance website.
Routinely update and provide changes to the How to Guides utilized by Vendor Maintenance.
Follow up every 48 hours on vehicles that have been taken to outside vendors for repairs.
Update the dispatch board located in outside vendors office and provide updates to needed personnel.
Review monthly performance metrics and look for improvement process to equal the workload between team members.
Participate in DES Fleet Operation projects for customer satisfaction.
Collaborate with the CARS Team to enhance communication in assessing high vehicle repair cost and vehicle replacement options.
Communicate with Maintenance Supervisor on any repairs exceeding $3,000.00 in repair cost.
Complete P‑Card processing daily and months‐end closing by the finance requested date.
Ensure transaction invoices are properly attached, completed, and accurately coded.
Qualifications
Option 1:
High school diploma or GED.
Completion of a two‑year automotive technical school with an AA degree in Automotive Technology.
Option 2:
Recognized as a journey‑level automotive technician in a union, or six years of applicable experience.
Option 3:
Three years of experience as a Service Manager in a commercial light vehicle repair shop with extensive knowledge of vehicle repair estimating process.
Must possess a valid driver’s license free from any serious traffic violations.
Must demonstrate the following DEI competencies:
Able to learn and understand our DES DEI culture and commit to creating and maintaining a diverse, equitable, respectful, and inclusive workplace.
Demonstrate a commitment to growth, learning and self‑awareness.
Participate and behave in a manner that promotes teamwork and collaboration.
Demonstrate understanding that all people are valued.
Commit to actively evaluating and improving equity and inclusion strategies.
Incumbents in supervisory or leadership positions must demonstrate the Washington State Enterprise Leadership Competencies.
Preferred: ASE certification as an Automotive Service Consultant or ASE Master Technician.
Supplemental Information
A letter of interest describing how you meet the qualifications for this position.
A current resume detailing experience and education.
A list of at least three (3) professional references with current contact information.
Do not attach documents that include photos or private information (social security number, year of birth, etc.).
NOTE:
By submitting these materials, you are indicating that all information is true and correct. Any untruthful or misleading information is a cause for removal from the applicant pool or dismissal if employed.
Union Inclusion This position is included in a bargaining unit represented by the Washington Federation of State Employees (WFSE).
Background Check Notice Prior to any new appointment to the Department of Enterprise Services, a background check including criminal record history will be conducted.
Opportunity For All The Department of Enterprise Services celebrates our differences and is committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, sexual orientation, gender identity, age, status as a protected veteran, or presence of any sensory, mental, or physical disability.
Contact Information Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7‑1‑1 or 1‑800‑833‑6388. For questions or to request a reasonable accommodation, contact Angie Anderson at (360) 407‑8446 or email jobs@des.wa.gov.
Benefits Summary
Medical (including vision), dental, and basic life insurance.
Flexible spending accounts for health care expenses.
Basic life and long‑term disability insurance, with optional additional coverage.
Access to the Washington Public Employees’ Retirement System (PERS) and the Deferred Compensation Program (DCP).
Coverage under federal Social Security and Medicare.
Eligibility for Public Service Loan Forgiveness.
Retention and Compensation State employees are covered by the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer‑contributed retirement programs.
Leave and Work‑Time Benefits Full‑time employees accrue paid holidays, paid personal holidays, sick leave, and annual vacation leave. Part‑time employees receive prorated benefits. Washington State offers 21 days paid military leave per year and 5 days paid bereavement leave. Additional leave options include Leave Sharing, Parental Leave, Family and Medical Leave Act (FMLA), and Leave Without Pay.
Senior level Mid‑Senior level
Employment type Full‑time
Job function Management and Manufacturing
Industry Government Administration
#J-18808-Ljbffr