People Consultancy Services (PCS)
Project Manager
Location: Miramar, FL (Local Preferred)
Rate: $90,000–$110,000 annually
Eligibility: USC and GC only
Interview: Video Interview
Responsibilities
Support planning and execution of initiatives related to contact center and operational readiness.
Track tasks, milestones, dependencies, and deliverables across multiple stakeholders.
Maintain project plans, status reports, and action-item tracking.
Ensure alignment across teams on timelines, responsibilities, and next steps.
Coordinate with business, operations, and technology teams to gather updates and resolve blockers.
Facilitate recurring status meetings and follow-ups to drive progress.
Identify and escalating risks, issues, and delays with clear documentation and proposed actions.
Assist with initiatives involving call center processes, training readiness, communications, and operational workflows.
Support readiness and change activities to ensure smooth execution and transition.
Qualifications Required
Strong organizational skills with the ability to manage multiple workstreams in parallel.
Clear written and verbal communication skills.
Ability to ramp up quickly and begin contributing with minimal onboarding.
Availability to start within the next two weeks.
Preferred
Experience with contact center or call center operations.
Familiarity with training coordination, operational readiness, or customer support environments.
Experience working with nearshore or distributed teams.
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Rate: $90,000–$110,000 annually
Eligibility: USC and GC only
Interview: Video Interview
Responsibilities
Support planning and execution of initiatives related to contact center and operational readiness.
Track tasks, milestones, dependencies, and deliverables across multiple stakeholders.
Maintain project plans, status reports, and action-item tracking.
Ensure alignment across teams on timelines, responsibilities, and next steps.
Coordinate with business, operations, and technology teams to gather updates and resolve blockers.
Facilitate recurring status meetings and follow-ups to drive progress.
Identify and escalating risks, issues, and delays with clear documentation and proposed actions.
Assist with initiatives involving call center processes, training readiness, communications, and operational workflows.
Support readiness and change activities to ensure smooth execution and transition.
Qualifications Required
Strong organizational skills with the ability to manage multiple workstreams in parallel.
Clear written and verbal communication skills.
Ability to ramp up quickly and begin contributing with minimal onboarding.
Availability to start within the next two weeks.
Preferred
Experience with contact center or call center operations.
Familiarity with training coordination, operational readiness, or customer support environments.
Experience working with nearshore or distributed teams.
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