University of Utah
Details
Open Date:
01/05/2026
Requisition Number:
PRN43946B
Job Title:
Field Service Coordinators
Working Title:
Field Service Coordinator
Career Progression Track:
S00
Track Level:
S2 - Intermediate, S1 - Entry Level Support
FLSA Code:
Nonexempt
Patient Sensitive Job Code?
No
Standard Hours per Week:
40
Full Time or Part Time?
Full Time
Shift:
Day
Work Schedule Summary:
Monday through Friday from 8-5. Hybrid work (2 days per week in the office)
VP Area:
President
Department:
00428 - UIT - Network & Comm. Srvs
Location:
Campus
City:
Salt Lake City, UT
Type of Recruitment:
External Posting
Pay Rate Range:
$12.02 - $25.78
Close Date:
03/05/2026
Priority Review Date (Note - Posting may close at any time):
01/15/2026
Job Summary Field Service Coordinator
This position serves on a small team of UIT Unified Communications technical advisors that supports telephone services (including VoIP), electronic messaging, teleconferencing, calendaring, and cloud storage resources for the University of Utah and University of Utah Health.
Responsibilities
Reviews, analyzes, implements, and modifies the setup and configurations of several Unified Communications systems, including Avaya, call recording, Centrex, Microsoft Teams, and voicemail and future Contact Center as a Service (CCaaS)
Advises and assists campus and hospital departments with telephone services (including VoIP), electronic messaging, teleconferencing, calendaring, and cloud storage resources that meet their business requirements in the most economical and efficient method
Determines whether infrastructure and inventory are available to meet needs
Performs support for functional areas, including but not limited to configuration, scheduling, and project coordination for telephone equipment, video, and audio conferencing, and other conference room resources; configuration of voicemail and collaboration systems; and coordination of wiring or fiber installation, if necessary
Processes incoming change requests from campus and hospital departments, generates daily work orders involving changes to call routing options and user configurations, and coordinates scheduled work with UIT resources and appropriate outside vendors, if necessary
Acts as customer support by troubleshooting and correcting problems with telephone systems, including programming, voicemail, video and audio conferencing, and conference room resources
Minimum Qualifications EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
Field Service Coordinator, I: Requires little to no related experience.
Field Service Coordinator, II: Requires at least 1 year of related experience.
Field Service Coordinator, III : Requires 3+ years of related experience.
Field Service Coordinator, IV: Requires 5+ years of related experience.
Preferences Two years’ experience in telecommunications or a related field, or equivalency; demonstrated written and oral communications skills; the ability to work with all levels of personnel; a commitment to service excellence; and have demonstrated customer service skills also required.
About UIT University Information Technology (UIT) is the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
About the University of Utah Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG -12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
Benefits
Excellent health, dental, and wellness coverage at affordable rates
14.2% retirement contributions
Generous paid leave time
11 paid holidays per year
50% tuition reduction for employees after completing probationary period, and spouse, and dependent children after three years
Flex spending accounts
Free transit on most UTA services
Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
Professional development opportunities
A wellness program to promote health and quality of life
Additional Information The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.
Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affiantive Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affiantive Action.
Director / Title IX Coordinator: Office of Equal Opportunity and Affiantive Action (OEO/AA) Address: 383 University Street Level 1 OEO Suite, Salt Lake City, UT 84112 Phone: 801-581-8365 Email: oeo@utah.edu
Online reports may be submitted at oeo.utah.edu. For more information: https://www.utah.edu/nondiscrimination/.
To inquire about this posting, email employment@utah.edu or call 801-581-2300.
The University is a participating employer with Utah Retirement Systems (URS). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at 801-581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact URS at 801-366-7770 or 800-695-4877 or University Human Resource Management at 801-581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
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01/05/2026
Requisition Number:
PRN43946B
Job Title:
Field Service Coordinators
Working Title:
Field Service Coordinator
Career Progression Track:
S00
Track Level:
S2 - Intermediate, S1 - Entry Level Support
FLSA Code:
Nonexempt
Patient Sensitive Job Code?
No
Standard Hours per Week:
40
Full Time or Part Time?
Full Time
Shift:
Day
Work Schedule Summary:
Monday through Friday from 8-5. Hybrid work (2 days per week in the office)
VP Area:
President
Department:
00428 - UIT - Network & Comm. Srvs
Location:
Campus
City:
Salt Lake City, UT
Type of Recruitment:
External Posting
Pay Rate Range:
$12.02 - $25.78
Close Date:
03/05/2026
Priority Review Date (Note - Posting may close at any time):
01/15/2026
Job Summary Field Service Coordinator
This position serves on a small team of UIT Unified Communications technical advisors that supports telephone services (including VoIP), electronic messaging, teleconferencing, calendaring, and cloud storage resources for the University of Utah and University of Utah Health.
Responsibilities
Reviews, analyzes, implements, and modifies the setup and configurations of several Unified Communications systems, including Avaya, call recording, Centrex, Microsoft Teams, and voicemail and future Contact Center as a Service (CCaaS)
Advises and assists campus and hospital departments with telephone services (including VoIP), electronic messaging, teleconferencing, calendaring, and cloud storage resources that meet their business requirements in the most economical and efficient method
Determines whether infrastructure and inventory are available to meet needs
Performs support for functional areas, including but not limited to configuration, scheduling, and project coordination for telephone equipment, video, and audio conferencing, and other conference room resources; configuration of voicemail and collaboration systems; and coordination of wiring or fiber installation, if necessary
Processes incoming change requests from campus and hospital departments, generates daily work orders involving changes to call routing options and user configurations, and coordinates scheduled work with UIT resources and appropriate outside vendors, if necessary
Acts as customer support by troubleshooting and correcting problems with telephone systems, including programming, voicemail, video and audio conferencing, and conference room resources
Minimum Qualifications EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
Field Service Coordinator, I: Requires little to no related experience.
Field Service Coordinator, II: Requires at least 1 year of related experience.
Field Service Coordinator, III : Requires 3+ years of related experience.
Field Service Coordinator, IV: Requires 5+ years of related experience.
Preferences Two years’ experience in telecommunications or a related field, or equivalency; demonstrated written and oral communications skills; the ability to work with all levels of personnel; a commitment to service excellence; and have demonstrated customer service skills also required.
About UIT University Information Technology (UIT) is the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
About the University of Utah Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG -12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
Benefits
Excellent health, dental, and wellness coverage at affordable rates
14.2% retirement contributions
Generous paid leave time
11 paid holidays per year
50% tuition reduction for employees after completing probationary period, and spouse, and dependent children after three years
Flex spending accounts
Free transit on most UTA services
Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
Professional development opportunities
A wellness program to promote health and quality of life
Additional Information The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.
Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affiantive Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affiantive Action.
Director / Title IX Coordinator: Office of Equal Opportunity and Affiantive Action (OEO/AA) Address: 383 University Street Level 1 OEO Suite, Salt Lake City, UT 84112 Phone: 801-581-8365 Email: oeo@utah.edu
Online reports may be submitted at oeo.utah.edu. For more information: https://www.utah.edu/nondiscrimination/.
To inquire about this posting, email employment@utah.edu or call 801-581-2300.
The University is a participating employer with Utah Retirement Systems (URS). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at 801-581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact URS at 801-366-7770 or 800-695-4877 or University Human Resource Management at 801-581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
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