HealthTexas Primary Care Doctors
Patient Care Representative/CC Agent
HealthTexas Primary Care Doctors, San Antonio, Texas, United States, 78208
Hours:
Monday – Friday, 8:00 a.m. – 5:00 p.m. (no weekends and holidays). Sign‑on bonus:
$500. Location:
1701 Grandstand, San Antonio, TX 78238. Why HealthTexas Is Different.
HealthTexas is a physician‑owned organization where our primary care doctors work actively and make a difference in patients’ lives. We serve healthcare needs with quality and compassion. Position Summary.
The Contact Center Agent is responsible for providing excellent customer service to patients, clinics, and associates, including assistance with scheduling and registration in a fast‑paced inbound call center environment. Seniority level:
Entry level.
Employment type:
Full‑time.
Job function:
Health Care Provider. Benefits for Full‑time Employees
$500 sign‑on bonus for full‑time associates Competitive salary 15 days paid time off per year Employer‑paid insurance for associates and competitive insurance for associate family members Dental and vision insurance Tuition reimbursement 401(k) contributions Responsibilities
Provides a high level of professionalism and customer service while delivering first‑level support of all inbound calls and directs them to the appropriate personnel. Maintains patient scheduling functions and sets patient appointments through established guidelines. Interviews and completes the registration process for patients. Accurately updates patient records following established guidelines for notes to clinics and providers. Follows appropriate standard operating procedures and quickly identifies and escalates high‑priority issues. Performs professionally when confronted with escalations, emergency, critical, or unusual situations. Provides accurate, timely and professional resolution on all supported issues. Accurately triages, assigns/escalating tickets per current processes and standards. Files and retrieves electronic medical records in accordance with established procedures, while meeting production goals. Researches unidentified incoming electronic documents. Handles requests for medical records or information and sorts requests according to predetermined priorities. Makes phone contact with clinics, departments, physicians, patients and other outside organizations as necessary for the practice operations. Maintains patient privacy and adheres to all regulatory requirements. Correctly utilizes all required electronic systems. Timely and accurate completion of all assigned duties. Maintain dependable attendance and schedule adherence. Other duties as assigned. Qualifications
High school diploma or GED. 6 month call/contact center experience or equivalent (answering phones), required. 2 years customer service experience (can be combined with call/contact center experience), required. Must have had a contact center (or equivalent)/customer service job in the last 8 years, required. Must type minimum 35 WPM, required. Spanish preferred, NOT required. 1 year of Sales experience preferred, NOT required. Experience in the healthcare industry and experience with 3rd party payers strongly, preferred. Excellent verbal communication skills, active listening skills, attention to detail and problem solving skills. Demonstrated data entry and documentation skills, attention to detail. Proficient with Microsoft Office applications, EMR systems and computer user
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Monday – Friday, 8:00 a.m. – 5:00 p.m. (no weekends and holidays). Sign‑on bonus:
$500. Location:
1701 Grandstand, San Antonio, TX 78238. Why HealthTexas Is Different.
HealthTexas is a physician‑owned organization where our primary care doctors work actively and make a difference in patients’ lives. We serve healthcare needs with quality and compassion. Position Summary.
The Contact Center Agent is responsible for providing excellent customer service to patients, clinics, and associates, including assistance with scheduling and registration in a fast‑paced inbound call center environment. Seniority level:
Entry level.
Employment type:
Full‑time.
Job function:
Health Care Provider. Benefits for Full‑time Employees
$500 sign‑on bonus for full‑time associates Competitive salary 15 days paid time off per year Employer‑paid insurance for associates and competitive insurance for associate family members Dental and vision insurance Tuition reimbursement 401(k) contributions Responsibilities
Provides a high level of professionalism and customer service while delivering first‑level support of all inbound calls and directs them to the appropriate personnel. Maintains patient scheduling functions and sets patient appointments through established guidelines. Interviews and completes the registration process for patients. Accurately updates patient records following established guidelines for notes to clinics and providers. Follows appropriate standard operating procedures and quickly identifies and escalates high‑priority issues. Performs professionally when confronted with escalations, emergency, critical, or unusual situations. Provides accurate, timely and professional resolution on all supported issues. Accurately triages, assigns/escalating tickets per current processes and standards. Files and retrieves electronic medical records in accordance with established procedures, while meeting production goals. Researches unidentified incoming electronic documents. Handles requests for medical records or information and sorts requests according to predetermined priorities. Makes phone contact with clinics, departments, physicians, patients and other outside organizations as necessary for the practice operations. Maintains patient privacy and adheres to all regulatory requirements. Correctly utilizes all required electronic systems. Timely and accurate completion of all assigned duties. Maintain dependable attendance and schedule adherence. Other duties as assigned. Qualifications
High school diploma or GED. 6 month call/contact center experience or equivalent (answering phones), required. 2 years customer service experience (can be combined with call/contact center experience), required. Must have had a contact center (or equivalent)/customer service job in the last 8 years, required. Must type minimum 35 WPM, required. Spanish preferred, NOT required. 1 year of Sales experience preferred, NOT required. Experience in the healthcare industry and experience with 3rd party payers strongly, preferred. Excellent verbal communication skills, active listening skills, attention to detail and problem solving skills. Demonstrated data entry and documentation skills, attention to detail. Proficient with Microsoft Office applications, EMR systems and computer user
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