End-User IT Support Specialist II

A local government agency in Baltimore seeks an End-User Support Specialist II to oversee the customer support process and ensure high-quality IT service. The ideal candidate will have an associate degree and at least two years of technical experience. Responsibilities include managing incidents and requests, collaborating with technical teams, and resolving customer issues. This position requires strong communication skills and the ability to work independently. Benefits include medical plans, wellness programs, and more. #J-18808-Ljbffr