Compunnel, Inc.
The Salesforce Tech Lead is responsible for leading the design, development, and delivery of enterprise-grade Salesforce Service Cloud solutions.
This role combines deep technical expertise with team leadership to deliver scalable, secure, and high-quality CRM implementations.
The Tech Lead collaborates closely with stakeholders and cross-functional teams to ensure Salesforce solutions align with business objectives and technical best practices.
Key Responsibilities
Lead end-to-end technical delivery of Salesforce Service Cloud initiatives, from requirements analysis through deployment and post-production support. Architect scalable and high-performance Service Cloud solutions leveraging Omni-Channel, Case Management, Knowledge, CTI, and Live Chat. Provide technical leadership and mentorship to Salesforce developers and administrators. Design, develop, and review Apex classes, Lightning Web Components (LWC), triggers, and integration frameworks in accordance with Salesforce best practices and governance standards. Define, implement, and enforce coding standards, design patterns, and DevOps practices, including version control and CI/CD pipelines. Collaborate with functional consultants, business analysts, and architects to translate functional requirements into effective technical solutions. Design and implement integrations between Salesforce and external systems using REST and SOAP APIs and middleware platforms. Ensure Salesforce solutions meet security, data integrity, and performance optimization requirements. Participate in solution estimation, technical proposal creation, and pre-sales activities as needed. Required Qualifications
8+ years of hands‑on experience with Salesforce development technologies, including Apex, LWC, SOQL, SOSL, and REST/SOAP APIs. 8+ years of experience implementing Salesforce Service Cloud features such as Omni-Channel, Email-to-Case, Web-to-Case, Knowledge, and CTI. Strong understanding of Salesforce data models, security architecture, sharing rules, and governor limits. Proven experience leading development teams across onshore and offshore delivery models. Experience managing multiple workstreams in parallel within complex Salesforce environments. Solid understanding of Agile and Scrum delivery frameworks. Excellent communication, stakeholder engagement, and technical presentation skills. Preferred Qualifications
Experience with advanced Salesforce capabilities such as Einstein Bots, Field Service Lightning (FSL), or Salesforce Industries. Familiarity with CI/CD automation, DevOps practices, and test-driven development (TDD) in Salesforce environments. Experience delivering enterprise‑scale integrations involving large data volumes and complex business logic. Demonstrated success mentoring teams, conducting code reviews, and driving technical excellence. Certifications
Salesforce Certified Platform Developer I & II (required) Salesforce Certified Application Architect or System Architect (preferred)
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Lead end-to-end technical delivery of Salesforce Service Cloud initiatives, from requirements analysis through deployment and post-production support. Architect scalable and high-performance Service Cloud solutions leveraging Omni-Channel, Case Management, Knowledge, CTI, and Live Chat. Provide technical leadership and mentorship to Salesforce developers and administrators. Design, develop, and review Apex classes, Lightning Web Components (LWC), triggers, and integration frameworks in accordance with Salesforce best practices and governance standards. Define, implement, and enforce coding standards, design patterns, and DevOps practices, including version control and CI/CD pipelines. Collaborate with functional consultants, business analysts, and architects to translate functional requirements into effective technical solutions. Design and implement integrations between Salesforce and external systems using REST and SOAP APIs and middleware platforms. Ensure Salesforce solutions meet security, data integrity, and performance optimization requirements. Participate in solution estimation, technical proposal creation, and pre-sales activities as needed. Required Qualifications
8+ years of hands‑on experience with Salesforce development technologies, including Apex, LWC, SOQL, SOSL, and REST/SOAP APIs. 8+ years of experience implementing Salesforce Service Cloud features such as Omni-Channel, Email-to-Case, Web-to-Case, Knowledge, and CTI. Strong understanding of Salesforce data models, security architecture, sharing rules, and governor limits. Proven experience leading development teams across onshore and offshore delivery models. Experience managing multiple workstreams in parallel within complex Salesforce environments. Solid understanding of Agile and Scrum delivery frameworks. Excellent communication, stakeholder engagement, and technical presentation skills. Preferred Qualifications
Experience with advanced Salesforce capabilities such as Einstein Bots, Field Service Lightning (FSL), or Salesforce Industries. Familiarity with CI/CD automation, DevOps practices, and test-driven development (TDD) in Salesforce environments. Experience delivering enterprise‑scale integrations involving large data volumes and complex business logic. Demonstrated success mentoring teams, conducting code reviews, and driving technical excellence. Certifications
Salesforce Certified Platform Developer I & II (required) Salesforce Certified Application Architect or System Architect (preferred)
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