Patient Services Coordinator I NICU

to view the University of Arkansas System’s GDPR disclosures.**UAMS offers amazing benefits and perks** (available for benefits eligible positions only):* Health: Medical, Dental and Vision plans available for qualifying staff and family* Holiday, Vacation and Sick Leave* Education discount for staff and dependents (undergraduate only)* Retirement: Up to 10% matched contribution from UAMS* Basic Life Insurance up to $50,000* Career Training and Educational Opportunities* Merchant Discounts* Concierge prescription delivery on the main campus when using UAMS pharmacy* Ability to follow oral instructions, read and write.* Ability to communicate with staff, patient/families following Guest CARE guidelines* One or more year(s) of clerical experience* At least 6-months’ experience with computers and/or electronic records* Adheres to UAMS guest relation guidelines.* Uses line of authority when communicating information/problems involving patients/staff; communicates accurate and complete information; listens and initiates feedback to ensure effective communication; communicates any frustration in appropriate time, place and manner; and practices discretion (i.e., confidentiality) in information shared with patients and peers.* Respects patient’s privacy and confidentiality; treats patients and visitors with care, compassion and dignity; promotes positive image of UAMS; assists other staff members in completing job assignments; is cooperative and pleasant to coworkers; and responds to coworkers’ needs.* Assumes responsibility for personal safety by using proper body mechanics, universal precautions and proper handling of hazardous materials; and responds in emergency situations.* Provides input on safety issues.* Intervenes in unsafe situations by taking action; and documents in PSN system.* Notifies appropriate staff members of problems requiring prompt intervention; identifies and reports areas where cost effectiveness can be implemented within the department; and utilizes department supplies, equipment and services appropriately.* Ensures continuing department performance assessment and process improvement; and creates work processes to enhance customer satisfaction and reduce waste.* Communicates Constructively and Informatively: uses chain of command when communicating; communicates accurate, clear and complete information per standard; listens and initiates feedback to ensure effective communication; demonstrates good judgment in information shared with patients and peers; manages incoming and outgoing calls per Department and UAMS policies; uses care scripts as indicated; relays phone messages accurately and promptly; communicates effectively with the internal and external customers and with the public.* Identifies Problems, Quality and Patient Issues: utilizes proper chain of command for problem solving; refers related patient care issues/problems to Registered Nurse (RN)/Clinical Services Manager (CSM) promptly.* Acquires initial and ongoing Competencies needed for specific role; achieves competencies to manage new/modified procedures and equipment promptly; completes initial orientation and ongoing unit competencies per standards; maintains and incorporates into practice up-to-date knowledge regarding policies and procedures involved in job responsibilities.* Manages Patient Information (Computerized or Paper): obtains needed information and corrects discrepancies in document; researches records to obtain information and compiles data for reports; establishes and updates document files; determines patient’s discharge status and communicates to RN; Checks: Progress notes for signature, death note by MD and RN, MD discharge note, “Do Not Resuscitate (DNR)” order for attending MD and DNR; verifies patient information; determines the attending physician and the resident physician at discharge; arranges discharge patient records correctly; maintains medical records and bedside charts each shift; transcribes and initiates eChart order entry and faxes; utilizes EPF to view Advance directive and Consents.* Provides Clerical Support in an Efficient, Effective Manner: copies documents with patients’ consent as required; maintains unit patient and transport log; maintains unit kardex; contacts additional staff when requested; assists CSM or Charge Nurse by: making copies, obtaining CSM mail, distributing unit mail, checking/scheduling/maintaining communication book and memo board, and relaying messages; performs other duties as assigned promptly and accurately; orders unit: patient supplies as requested and per unit policies; obtains patient protocols, education material, patient appointments and MD call schedule as requested.* Excels in Computer and Technical Skills: troubleshoots computers and clerical equipment effectively; acts as resource to team members for use of computer and clerical equipment.* Demonstrates Awareness of Cost of Clinical Programs: Suggests to the CSM possible measures to achieve cost containment; utilizes supplies and equipment judiciously; maintains close inventory control to reduce costs; maintains accurate charge records.* Follows the Plan of Care for Patients Using a Multidisciplinary Approach: communicates effectively with team members to facilitate patient care; verbalizes understanding of patients’ plan of care.* Assists with Maintaining Patient/Unit Organization: coordinates patient transport for diagnostic procedures, treatment and discharge; obtains patient equipment and supplies; obtains needed patient information for all team members; assists with maintaining clean and clutter-free environment.* Assists RN and/or Patient Care Technician (PCT) with ADL/Personal Care; grooming/oral hygiene and comfort measures; patient activity (ambulation, up in chair, turn and position); assists with bathing/showering; changes bed linens; Nutrition: delivers snacks, menus and meals; assists with meals.* Assists RN and PCT with Appropriate Monitoring Skills: V/S, I/O, weights, patient transport, patient turning, OOB; monitors safety precautions; functions as sitter when assigned, relieves sitters for breaks.* Interacts with, and assists, the public in a professional and friendly manner as needed. Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary.* Demonstrates positive working relationships with co-workers, management team, and ancillary departments; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines. Assists internal and external stakeholders, as needed, with exceptional customer service.* Other duties as assigned.At the University of Arkansas for Medical Sciences (UAMS), we are looking for health care and non-health care professionals who believe in excellence as a way of life. If you think you have the skills and commitment to succeed at the highest level, consider a career at UAMS, the state’s only academic health sciences center. Combining diverse talents and expertise, our employees work together to provide advanced patient care.We currently have a wide variety of positions available, from patient care to support staff- we may have the perfect position for you.UAMS rewards its nurses! Statewide opportunities are available in direct patient care, education, and research settings.

We offer Bonus Programs, Hotel Lodging, New Graduate RN Residency and support for Clinical Ladder, National Certification, Shared Governance, and Recognition Programs to name a few. Go to

for more details.The below report is provided in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) and the Higher Education Opportunity Act (HEOA).The report will provide you with information on campus safety and security including information on various policies and procedures for reporting crime, safety and security prevention #J-18808-Ljbffr