First Citizens Bank
Bank Operations Services Supervisor (Teller Manager)
First Citizens Bank, Laguna Woods, California, United States
Bank Operations Services Supervisor (Teller Manager)
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Bank Operations Services Supervisor (Teller Manager)
role at
First Citizens Bank
At First Citizens Bank, together we become better. We’re looking for people who want more than just a job—to make a difference in the communities where we live and work.
As an Operations Services Supervisor, you will be responsible for the operational management of one branch and managing a team of service line associates. This position processes teller transactions, facilitates customer awareness and education of bank capabilities, and supports the branch’s sales efforts.
A Successful Candidate Will Demonstrate:
Management Skills : Capable of managing and developing team members to ensure operational soundness
Customer Service Skills : Demonstrates professionalism and empathy in customer interactions
Adaptability : Quickly learns and adapts to new information and technology, relaying changes to the team
Teamwork : Builds strong relationships with team members and cross‑functional partners
Influence : Builds rapport with different personalities to drive positive results
Sales Skills : Supports team with client servicing calls, identifies client needs or opportunities, and refers clients to appropriate team members
Communication Skills – Interpersonal : Confidently engages different audiences
Responsibilities :
Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
Research and resolve transaction/cash discrepancies
Hire, supervise, and manage performance of service line associates
Process transactions accurately and efficiently
Facilitate customer awareness and education of bank services, including digital banking capabilities
Introduce customers to other branch team members or bank partners providing solutions for their financial needs
Qualifications :
Bachelor’s Degree and 1 year of experience in financial services, customer service, bank operations, or branch operations management OR high school diploma or GED and 5 years of experience in the same fields
Preferred: bank management or supervisory experience
Skills: financial literacy, knowledge of retail banking products and services, operations management
The base pay for this position is generally between $23.11 and $35.00 per hour. Actual starting base pay will be determined based on skills, experience, location, and other non‑discriminatory factors permitted by law. Compensation may also include variable incentives, bonuses, benefits, and other awards.
First Citizens Bank is committed to providing a competitive, thoughtfully designed benefits program. For more information, visit https://jobs.firstcitizens.com/benefits.
Seniority level: Not applicable
Employment type: Full‑time
Job function: Other
Industries: Banking and Financial Services
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Bank Operations Services Supervisor (Teller Manager)
role at
First Citizens Bank
At First Citizens Bank, together we become better. We’re looking for people who want more than just a job—to make a difference in the communities where we live and work.
As an Operations Services Supervisor, you will be responsible for the operational management of one branch and managing a team of service line associates. This position processes teller transactions, facilitates customer awareness and education of bank capabilities, and supports the branch’s sales efforts.
A Successful Candidate Will Demonstrate:
Management Skills : Capable of managing and developing team members to ensure operational soundness
Customer Service Skills : Demonstrates professionalism and empathy in customer interactions
Adaptability : Quickly learns and adapts to new information and technology, relaying changes to the team
Teamwork : Builds strong relationships with team members and cross‑functional partners
Influence : Builds rapport with different personalities to drive positive results
Sales Skills : Supports team with client servicing calls, identifies client needs or opportunities, and refers clients to appropriate team members
Communication Skills – Interpersonal : Confidently engages different audiences
Responsibilities :
Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
Research and resolve transaction/cash discrepancies
Hire, supervise, and manage performance of service line associates
Process transactions accurately and efficiently
Facilitate customer awareness and education of bank services, including digital banking capabilities
Introduce customers to other branch team members or bank partners providing solutions for their financial needs
Qualifications :
Bachelor’s Degree and 1 year of experience in financial services, customer service, bank operations, or branch operations management OR high school diploma or GED and 5 years of experience in the same fields
Preferred: bank management or supervisory experience
Skills: financial literacy, knowledge of retail banking products and services, operations management
The base pay for this position is generally between $23.11 and $35.00 per hour. Actual starting base pay will be determined based on skills, experience, location, and other non‑discriminatory factors permitted by law. Compensation may also include variable incentives, bonuses, benefits, and other awards.
First Citizens Bank is committed to providing a competitive, thoughtfully designed benefits program. For more information, visit https://jobs.firstcitizens.com/benefits.
Seniority level: Not applicable
Employment type: Full‑time
Job function: Other
Industries: Banking and Financial Services
#J-18808-Ljbffr