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Be among the first 25 applicants. Our client, Ikon Software Services, is seeking a Telecommunications Specialist. Apply via Dice today!
Responsibilities
Administer multiple network service requests to vendors providing network services using advanced Telecom Expense Management software.
Schedule and coordinate network service installations based on project specifications.
Report and track daily tasks in Excel spreadsheets.
Follow ServiceNow tickets to closure.
Perform data analysis, capture, and review of metrics, and provide management reports as requested.
Manage extraction of data from ServiceNow to create next‑day reports of outages.
Coordinate new upgrades and enhancements.
Execute the circuit implementation & disconnect lifecycle of assigned orders related to new installs, migrations, and disconnects.
Order, track, and overall coordinate circuit installations.
Support and work with vendors on the day‑to‑day activities of WAN escalations and assist in answering vendor calls.
Use provisioning tools to process customer service orders and activate service.
Understand all allied vendor and system processes from order submission to completion & troubleshooting.
Maintain a keen understanding of all vendor SLAs.
Pro‑actively communicate progress, critical timelines, and delays/obstacles to project managers and management, and seek opportunities to improve processes.
Work with the ServiceNow ticketing system and vendor ticket reporting to ensure vendors resolve issues on time and close requests on time.
Drive ServiceNow trouble tickets to closure.
Basic Qualifications
Associate's Degree and a minimum of 3 years of IT work experience; or additional 2 years of work experience can substitute for the degree.
Minimum of 3 years of applicable network experience and support.
Strong knowledge of networking, including SD‑WAN, data circuits, and network troubleshooting.
Strong customer service experience for establishing customer relationships.
Experience with ServiceNOW.
Proficient with MS Office Suite, especially Excel and Teams.
Strong organizational skills.
Excellent written and verbal communication skills.
Strong project coordination skills and ability to manage multiple activities simultaneously.
Troubleshooting knowledge of router, switch, and modem connections and setup.
Experience with remote connections using VPN, Putty, and/or SSH.
Prior Tier‑2 network support experience is a plus.
MUST be flexible and willing to work on‑call, overnights, and weekends as needed.
Must be able to obtain a Position of Public Trust Clearance.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries Software Development
Get notified about new Telecommunications Specialist jobs in
Raleigh, NC .
#J-18808-Ljbffr
Responsibilities
Administer multiple network service requests to vendors providing network services using advanced Telecom Expense Management software.
Schedule and coordinate network service installations based on project specifications.
Report and track daily tasks in Excel spreadsheets.
Follow ServiceNow tickets to closure.
Perform data analysis, capture, and review of metrics, and provide management reports as requested.
Manage extraction of data from ServiceNow to create next‑day reports of outages.
Coordinate new upgrades and enhancements.
Execute the circuit implementation & disconnect lifecycle of assigned orders related to new installs, migrations, and disconnects.
Order, track, and overall coordinate circuit installations.
Support and work with vendors on the day‑to‑day activities of WAN escalations and assist in answering vendor calls.
Use provisioning tools to process customer service orders and activate service.
Understand all allied vendor and system processes from order submission to completion & troubleshooting.
Maintain a keen understanding of all vendor SLAs.
Pro‑actively communicate progress, critical timelines, and delays/obstacles to project managers and management, and seek opportunities to improve processes.
Work with the ServiceNow ticketing system and vendor ticket reporting to ensure vendors resolve issues on time and close requests on time.
Drive ServiceNow trouble tickets to closure.
Basic Qualifications
Associate's Degree and a minimum of 3 years of IT work experience; or additional 2 years of work experience can substitute for the degree.
Minimum of 3 years of applicable network experience and support.
Strong knowledge of networking, including SD‑WAN, data circuits, and network troubleshooting.
Strong customer service experience for establishing customer relationships.
Experience with ServiceNOW.
Proficient with MS Office Suite, especially Excel and Teams.
Strong organizational skills.
Excellent written and verbal communication skills.
Strong project coordination skills and ability to manage multiple activities simultaneously.
Troubleshooting knowledge of router, switch, and modem connections and setup.
Experience with remote connections using VPN, Putty, and/or SSH.
Prior Tier‑2 network support experience is a plus.
MUST be flexible and willing to work on‑call, overnights, and weekends as needed.
Must be able to obtain a Position of Public Trust Clearance.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries Software Development
Get notified about new Telecommunications Specialist jobs in
Raleigh, NC .
#J-18808-Ljbffr