Jobs via Dice
Network Telecommunications Specialist
Jobs via Dice, Raleigh, North Carolina, United States, 27601
Job Title: Telecommunications Specialist
Location: Raleigh, NC (onsite, hybrid 2 days a week)
First shift, weekdays, occasional on‑call rotation and after‑hours work.
Responsibilities
Administer multiple network service requests to vendors using advanced Telecom Expense Management software.
Schedule and coordinate network service installations based on project specifications.
Report and track daily tasks in Excel spreadsheets.
Follow ServiceNow tickets to closure.
Perform data analysis, capture and review metrics, and provide management reports as requested.
Manage extraction of data from ServiceNow to create next‑day outage reports.
Coordinate new upgrades and enhancements.
Execute circuit implementation & disconnect lifecycle for assigned orders related to new installs, migrations, and disconnects.
Responsible for ordering, tracking, and overall coordination required for circuit installations.
Support vendors on day‑to‑day WAN escalations and assist in answering vendor calls.
Use provisioning tools to process customer service orders and activate service.
Understand all allied vendor and systems processes from order submission to completion & troubleshooting.
Maintain a keen understanding of all vendors SLA's.
Proactively communicate progress, critical timelines, and delays/obstacles to Project Managers and Management, seeking opportunities to improve processes.
Work with ServiceNow ticketing and vendor ticket reporting to ensure vendors resolve issues on time and close requests on time.
Work ServiceNow trouble tickets and drive to closure.
Qualifications
Associate's Degree and a minimum of 3 years of IT work experience; or 5 years of work experience can substitute for the degree.
Minimum of 3 years of applicable network experience and support.
Strong knowledge of networking, including SD‑WAN, data circuits, and network troubleshooting.
Strong customer service experience; instrumental in establishing customer relationships.
Experience with ServiceNow.
Proficient with MS Office Suite, especially Excel and Teams.
Strong organizational skills.
Excellent communication skills, both written and verbal.
Strong project coordination skills and ability to manage multiple activities concurrently.
Knowledge of router, switch, and modem connections and setup.
Experience with remote connections using VPN, Putty, and/or SSH.
Employment Details Full‑time, Mid‑Senior level, Information Technology function, Software Development industry.
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Location: Raleigh, NC (onsite, hybrid 2 days a week)
First shift, weekdays, occasional on‑call rotation and after‑hours work.
Responsibilities
Administer multiple network service requests to vendors using advanced Telecom Expense Management software.
Schedule and coordinate network service installations based on project specifications.
Report and track daily tasks in Excel spreadsheets.
Follow ServiceNow tickets to closure.
Perform data analysis, capture and review metrics, and provide management reports as requested.
Manage extraction of data from ServiceNow to create next‑day outage reports.
Coordinate new upgrades and enhancements.
Execute circuit implementation & disconnect lifecycle for assigned orders related to new installs, migrations, and disconnects.
Responsible for ordering, tracking, and overall coordination required for circuit installations.
Support vendors on day‑to‑day WAN escalations and assist in answering vendor calls.
Use provisioning tools to process customer service orders and activate service.
Understand all allied vendor and systems processes from order submission to completion & troubleshooting.
Maintain a keen understanding of all vendors SLA's.
Proactively communicate progress, critical timelines, and delays/obstacles to Project Managers and Management, seeking opportunities to improve processes.
Work with ServiceNow ticketing and vendor ticket reporting to ensure vendors resolve issues on time and close requests on time.
Work ServiceNow trouble tickets and drive to closure.
Qualifications
Associate's Degree and a minimum of 3 years of IT work experience; or 5 years of work experience can substitute for the degree.
Minimum of 3 years of applicable network experience and support.
Strong knowledge of networking, including SD‑WAN, data circuits, and network troubleshooting.
Strong customer service experience; instrumental in establishing customer relationships.
Experience with ServiceNow.
Proficient with MS Office Suite, especially Excel and Teams.
Strong organizational skills.
Excellent communication skills, both written and verbal.
Strong project coordination skills and ability to manage multiple activities concurrently.
Knowledge of router, switch, and modem connections and setup.
Experience with remote connections using VPN, Putty, and/or SSH.
Employment Details Full‑time, Mid‑Senior level, Information Technology function, Software Development industry.
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