DigiTran Technologies Inc.
Network Telecommunications Specialist
DigiTran Technologies Inc., Raleigh, North Carolina, United States, 27601
Telecommunications Specialist
We are seeking a Telecommunications Specialist to provide technical support to telecommunications services, including WAN, LAN, VPN, wiring LAN infrastructures, and wireless environments. The role is onsite in Raleigh, NC with hybrid work (office 2 days a week, Monday–Tuesday). It is a first‑shift Monday‑Friday position with occasional on‑call rotations and after‑hours work.
Responsibilities
Administer multiple network service requests to vendors using advanced Telecom Expense Management software.
Schedule and coordinate network service installations based on project specifications.
Report and track daily tasks in Excel spreadsheets.
Follow ServiceNow tickets to closure.
Perform data analysis, capture and review of metrics, and provide management reports as requested.
Extract data from ServiceNow to create next‑day outage reports.
Coordinate new upgrades and enhancements.
Execute the circuit implementation & disconnect lifecycle of assigned orders related to new installs, migrations, and disconnects.
Responsible for the ordering, tracking, and overall coordination required for circuit installations.
Support vendors on day‑to‑day activities of WAN escalations and assist in answering vendor calls.
Use provisioning tools to process customer service orders and activate service.
Understand all vendor and system processes from order submission to completion & troubleshooting.
Maintain a keen understanding of vendor SLAs.
Pro‑actively communicate progress, critical timelines, and delays/obstacles to project managers and management and seek opportunities to improve processes.
Work with the ServiceNow ticketing system and vendor ticket reporting to ensure timely issue resolution.
Work ServiceNow trouble tickets and drive to closure.
Basic Qualifications
Associate’s degree and a minimum of 3 years of IT work experience; or an additional 2 years of work experience can substitute for the degree.
Minimum of 3 years of applicable network experience and support.
Strong knowledge of networking, including SD‑WAN, data circuits, and network troubleshooting.
Strong customer service experience, instrumental in establishing customer relationships.
Experience with ServiceNow.
Proficient with MS Office Suite, especially Excel and Teams.
Strong organizational skills.
Excellent written and verbal communication skills.
Strong project coordination skills and ability to manage multiple activities simultaneously.
Troubleshooting knowledge of router, switch, and modem connections and set‑up.
Remote connections using VPN, Putty, and/or SSH.
Prior Tier 2 network support experience is a plus.
MUST be flexible and willing to work on‑call, overnights, and weekends as needed.
Seniority Level Mid‑Senior level
Employment Type Contract
Referrals increase your chances of interviewing at DigiTran Technologies Inc. by 2x
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Responsibilities
Administer multiple network service requests to vendors using advanced Telecom Expense Management software.
Schedule and coordinate network service installations based on project specifications.
Report and track daily tasks in Excel spreadsheets.
Follow ServiceNow tickets to closure.
Perform data analysis, capture and review of metrics, and provide management reports as requested.
Extract data from ServiceNow to create next‑day outage reports.
Coordinate new upgrades and enhancements.
Execute the circuit implementation & disconnect lifecycle of assigned orders related to new installs, migrations, and disconnects.
Responsible for the ordering, tracking, and overall coordination required for circuit installations.
Support vendors on day‑to‑day activities of WAN escalations and assist in answering vendor calls.
Use provisioning tools to process customer service orders and activate service.
Understand all vendor and system processes from order submission to completion & troubleshooting.
Maintain a keen understanding of vendor SLAs.
Pro‑actively communicate progress, critical timelines, and delays/obstacles to project managers and management and seek opportunities to improve processes.
Work with the ServiceNow ticketing system and vendor ticket reporting to ensure timely issue resolution.
Work ServiceNow trouble tickets and drive to closure.
Basic Qualifications
Associate’s degree and a minimum of 3 years of IT work experience; or an additional 2 years of work experience can substitute for the degree.
Minimum of 3 years of applicable network experience and support.
Strong knowledge of networking, including SD‑WAN, data circuits, and network troubleshooting.
Strong customer service experience, instrumental in establishing customer relationships.
Experience with ServiceNow.
Proficient with MS Office Suite, especially Excel and Teams.
Strong organizational skills.
Excellent written and verbal communication skills.
Strong project coordination skills and ability to manage multiple activities simultaneously.
Troubleshooting knowledge of router, switch, and modem connections and set‑up.
Remote connections using VPN, Putty, and/or SSH.
Prior Tier 2 network support experience is a plus.
MUST be flexible and willing to work on‑call, overnights, and weekends as needed.
Seniority Level Mid‑Senior level
Employment Type Contract
Referrals increase your chances of interviewing at DigiTran Technologies Inc. by 2x
#J-18808-Ljbffr