Kforce Inc
This range is provided by Kforce Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $30.00/hr - $39.00/hr
Responsibilities
Facilitate and lead bridge calls during application outages or incidents
Coordinate with application owners, IT teams, and relevant stakeholders to ensure swift resolution of issues
Act as the primary point of contact to gather status updates and communicate timelines
Document incident details, timelines, and resolutions for post-incident reviews
Educate employees on IT policies, security best practices, and application usage
Participate in IT projects, such as application rollouts and process improvements
Requirements
Bachelor's degree in Information Systems, Business Administration, or a related field (or equivalent work experience)
Strong organizational and coordination skills
Excellent verbal and written communication skills
Ability to work both independently and collaboratively in a team environment
Comfort with leading meetings and driving discussions
Preferred Qualifications
Experience with IT service management tools (e.g., ServiceNow, Jira)
Knowledge of enterprise applications (e.g., Microsoft 365, Google Workspace)
Experience in customer service or administrative support roles
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
Telecommunications
#J-18808-Ljbffr
Base pay range $30.00/hr - $39.00/hr
Responsibilities
Facilitate and lead bridge calls during application outages or incidents
Coordinate with application owners, IT teams, and relevant stakeholders to ensure swift resolution of issues
Act as the primary point of contact to gather status updates and communicate timelines
Document incident details, timelines, and resolutions for post-incident reviews
Educate employees on IT policies, security best practices, and application usage
Participate in IT projects, such as application rollouts and process improvements
Requirements
Bachelor's degree in Information Systems, Business Administration, or a related field (or equivalent work experience)
Strong organizational and coordination skills
Excellent verbal and written communication skills
Ability to work both independently and collaboratively in a team environment
Comfort with leading meetings and driving discussions
Preferred Qualifications
Experience with IT service management tools (e.g., ServiceNow, Jira)
Knowledge of enterprise applications (e.g., Microsoft 365, Google Workspace)
Experience in customer service or administrative support roles
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
Telecommunications
#J-18808-Ljbffr