Kforce Inc
This range is provided by Kforce Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $25.00/hr - $30.00/hr
Responsibilities Kforce has a client that is seeking a Level 1 Tech Support in Austin, TX. Summary: We're seeking a proactive Level 1 IT Support Specialist to deliver technical and operational support in a fast‑paced environment. This role focuses on Microsoft Intune management, RingCentral administration, and day‑to‑day Level 1 support tasks under direct Client supervision while employed by the Provider.
Provide Level 1 support for user issues, service requests, and escalations
Troubleshoot Windows, macOS, mobile devices, and basic system/application errors
Manage and monitor Microsoft Intune policies, profiles, and device compliance
Support onboarding/offboarding through Intune enrollment and configuration
Perform RingCentral administrative tasks including user setup and troubleshooting
Execute Client‑defined tasks and projects while adapting to shifting priorities
Maintain accurate time records and communicate status updates regularly
Handle Client data with strict confidentiality and adhere to compliance standards
Requirements
1+ years of IT support experience in a Level 1 or helpdesk role
Hands‑on experience with Microsoft Intune/Endpoint Manager, RingCentral administration, Windows 10/11, macOS, iOS/Android support
Familiarity with ticketing systems, remote support tools, and identity management
Strong troubleshooting skills and ability to work independently
Excellent communication, organization, and documentation skills
Additional Details
Approximately 20 hours per week; flexible as agreed with Client
Operates as Augmented Staff under Client direction; Provider remains employer of record
All work product is owned by the Client
Either party may terminate with 60 days’ notice or immediately for cause
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking "Apply Today" you agree to receive calls, AI‑generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
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Base pay range $25.00/hr - $30.00/hr
Responsibilities Kforce has a client that is seeking a Level 1 Tech Support in Austin, TX. Summary: We're seeking a proactive Level 1 IT Support Specialist to deliver technical and operational support in a fast‑paced environment. This role focuses on Microsoft Intune management, RingCentral administration, and day‑to‑day Level 1 support tasks under direct Client supervision while employed by the Provider.
Provide Level 1 support for user issues, service requests, and escalations
Troubleshoot Windows, macOS, mobile devices, and basic system/application errors
Manage and monitor Microsoft Intune policies, profiles, and device compliance
Support onboarding/offboarding through Intune enrollment and configuration
Perform RingCentral administrative tasks including user setup and troubleshooting
Execute Client‑defined tasks and projects while adapting to shifting priorities
Maintain accurate time records and communicate status updates regularly
Handle Client data with strict confidentiality and adhere to compliance standards
Requirements
1+ years of IT support experience in a Level 1 or helpdesk role
Hands‑on experience with Microsoft Intune/Endpoint Manager, RingCentral administration, Windows 10/11, macOS, iOS/Android support
Familiarity with ticketing systems, remote support tools, and identity management
Strong troubleshooting skills and ability to work independently
Excellent communication, organization, and documentation skills
Additional Details
Approximately 20 hours per week; flexible as agreed with Client
Operates as Augmented Staff under Client direction; Provider remains employer of record
All work product is owned by the Client
Either party may terminate with 60 days’ notice or immediately for cause
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking "Apply Today" you agree to receive calls, AI‑generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
#J-18808-Ljbffr