UK HealthCare
Job Information
Job Title: Patient Financial Services Representative
Requisition Number: RE51699
Department: H4014: Patient Accounts
Work Location: Lexington, KY
Grade Level: 07
Salary Range: $17.50–27.31 per hour
Type of Position: Staff Position
Time Status: Full‑time
Required Education & Experience Education: Associate’s degree (AA)
Experience: 1 year related experience
Physical Requirements Maintain confidentiality; prioritize and manage work effectively; provide exceptional customer service and positively represent UK Healthcare; ensure work is detailed, accurate, and completed in a timely manner; perform work in a sedentary position; interact with individuals from various levels throughout the Enterprise; work successfully in a team as well as independently.
Shift & Remote Work Monday – Friday 8:00 am – 4:30 pm. Remote location.
Job Summary Under the direction of the Assistant Director and Follow‑up Leadership Team, the Patient Financial Services Representative – Follow‑Up is responsible for the collection and resolution of inpatient and outpatient accounts across governmental, commercial, and/or managed care payers. The representative is expected to be familiar with Hospital and Departmental policies and procedures and to utilize all resources within the Hospital and Department to accomplish assigned duties. This position will also provide customer service to patients and families to help ensure that UKHC collects sufficient cash necessary to support Healthcare operations and will participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction.
Skills, Knowledge & Abilities
Customer service oriented
In-depth HIPAA knowledge
Ability to multi‑task with a strong emphasis on accuracy and attention to detail
Proficient in Microsoft Office, including Outlook, PowerPoint, Word, and Excel
Excellent written and verbal communication skills
Solid time management, critical thinking, follow‑through, and planning and organizational skills
High level of respect for confidentiality
Does this position have supervisory responsibilities? No
Preferred Education & Experience Associate’s degree and 3–4 years of accounting, insurance claims and billing, medical office and/or clerical work preferred. Previous experience working with patient accounts/HIPAA highly preferred.
Deadline to Apply 01/13/2026
Equal Employment Opportunity Statement We value the well‑being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre‑employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
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Requisition Number: RE51699
Department: H4014: Patient Accounts
Work Location: Lexington, KY
Grade Level: 07
Salary Range: $17.50–27.31 per hour
Type of Position: Staff Position
Time Status: Full‑time
Required Education & Experience Education: Associate’s degree (AA)
Experience: 1 year related experience
Physical Requirements Maintain confidentiality; prioritize and manage work effectively; provide exceptional customer service and positively represent UK Healthcare; ensure work is detailed, accurate, and completed in a timely manner; perform work in a sedentary position; interact with individuals from various levels throughout the Enterprise; work successfully in a team as well as independently.
Shift & Remote Work Monday – Friday 8:00 am – 4:30 pm. Remote location.
Job Summary Under the direction of the Assistant Director and Follow‑up Leadership Team, the Patient Financial Services Representative – Follow‑Up is responsible for the collection and resolution of inpatient and outpatient accounts across governmental, commercial, and/or managed care payers. The representative is expected to be familiar with Hospital and Departmental policies and procedures and to utilize all resources within the Hospital and Department to accomplish assigned duties. This position will also provide customer service to patients and families to help ensure that UKHC collects sufficient cash necessary to support Healthcare operations and will participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction.
Skills, Knowledge & Abilities
Customer service oriented
In-depth HIPAA knowledge
Ability to multi‑task with a strong emphasis on accuracy and attention to detail
Proficient in Microsoft Office, including Outlook, PowerPoint, Word, and Excel
Excellent written and verbal communication skills
Solid time management, critical thinking, follow‑through, and planning and organizational skills
High level of respect for confidentiality
Does this position have supervisory responsibilities? No
Preferred Education & Experience Associate’s degree and 3–4 years of accounting, insurance claims and billing, medical office and/or clerical work preferred. Previous experience working with patient accounts/HIPAA highly preferred.
Deadline to Apply 01/13/2026
Equal Employment Opportunity Statement We value the well‑being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre‑employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
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