State of Iowa
Driver & Identification Service Center Specialist - Ankeny
State of Iowa, Ankeny, Iowa, United States, 50015
Overview
At the Iowa Department of Transportation, the focus of a
Driver & Identification Service Center Specialist
is always the customer. This position is critical to ensure that Iowans get or stay mobile by helping customers obtain required identification documents. We’re looking for someone who can provide exceptional service in a fast-paced, high-volume environment while exceeding customer expectations. Every task and customer you interact with will contribute toward making our Mission:
Making Lives Better Through Transportation
and five Core Values:
Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception
successful. Responsibilities
Acting as a point of contact for customer questions and inquiries through answering phones, conducting driving tests, or issuing licenses and IDs Providing expert knowledge of driver’s license eligibility, licensing requirements, and identification requirements based on the federal REAL ID standards and license issuance, or identification documents off of eligibility Administering and scoring motorcycle skills, car, truck, passenger, and CDL pre-trip, skills, and road driving examinations Reviewing State and Federal records and database information to determine issuance/non-issuance eligibility Supporting teammates through knowledge sharing, training, mentoring, etc. Work Conditions
When administering drive tests, you’ll be exposed to all weather elements and driving skill levels for an extended period. Rain and winter clothing will be provided. Hours
Monday through Friday 8:00 AM to 4:30 PM; Occasional in-state travel will be expected along with reporting to various locations as needed. Benefits
Competitive pay and benefits package including health, dental, flexible spending, and life insurance Insurance benefits start the first month following 30 days of employment and costs can be reviewed here. Special Requirements
Before Hire: Must possess and maintain a valid, unrestricted, except for corrective lenses, driver's license (minimum of an operator's license) and must pass federal and local name-based and fingerprint criminal history background checks After Hire: Must attend, obtain, and maintain required American Association of Motor Vehicle Administrations certifications, a Motorcycle Rider Education Safety course, and department training sessions as required. Training classes and time will be provided upon hiring. Notice
This position is covered under the REAL ID Act of 2005, 49 U.S.C. § 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45. Equal Opportunity / Compliance
The State of Iowa participates in E-Verify and complies with Right to Work laws. For more information, visit the E-Verify website. The Iowa Department of Transportation is an equal-opportunity employer. If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or the selection process, please contact the AA/EEO Officer at aa-eeo@iowadot.us. Reasonable accommodations may include interpreter, translator, written materials, modified equipment/devices, ADA access, etc. This does not include scheduling needs. Minimum Requirements
Graduation from high school (or GED equivalent), and experience equal to three years of full-time clerical or closely-related work. A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience. Current, continuous experience in the state executive branch that includes six months of full-time work as a Driver & Identification Service Center Associate.
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At the Iowa Department of Transportation, the focus of a
Driver & Identification Service Center Specialist
is always the customer. This position is critical to ensure that Iowans get or stay mobile by helping customers obtain required identification documents. We’re looking for someone who can provide exceptional service in a fast-paced, high-volume environment while exceeding customer expectations. Every task and customer you interact with will contribute toward making our Mission:
Making Lives Better Through Transportation
and five Core Values:
Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception
successful. Responsibilities
Acting as a point of contact for customer questions and inquiries through answering phones, conducting driving tests, or issuing licenses and IDs Providing expert knowledge of driver’s license eligibility, licensing requirements, and identification requirements based on the federal REAL ID standards and license issuance, or identification documents off of eligibility Administering and scoring motorcycle skills, car, truck, passenger, and CDL pre-trip, skills, and road driving examinations Reviewing State and Federal records and database information to determine issuance/non-issuance eligibility Supporting teammates through knowledge sharing, training, mentoring, etc. Work Conditions
When administering drive tests, you’ll be exposed to all weather elements and driving skill levels for an extended period. Rain and winter clothing will be provided. Hours
Monday through Friday 8:00 AM to 4:30 PM; Occasional in-state travel will be expected along with reporting to various locations as needed. Benefits
Competitive pay and benefits package including health, dental, flexible spending, and life insurance Insurance benefits start the first month following 30 days of employment and costs can be reviewed here. Special Requirements
Before Hire: Must possess and maintain a valid, unrestricted, except for corrective lenses, driver's license (minimum of an operator's license) and must pass federal and local name-based and fingerprint criminal history background checks After Hire: Must attend, obtain, and maintain required American Association of Motor Vehicle Administrations certifications, a Motorcycle Rider Education Safety course, and department training sessions as required. Training classes and time will be provided upon hiring. Notice
This position is covered under the REAL ID Act of 2005, 49 U.S.C. § 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45. Equal Opportunity / Compliance
The State of Iowa participates in E-Verify and complies with Right to Work laws. For more information, visit the E-Verify website. The Iowa Department of Transportation is an equal-opportunity employer. If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or the selection process, please contact the AA/EEO Officer at aa-eeo@iowadot.us. Reasonable accommodations may include interpreter, translator, written materials, modified equipment/devices, ADA access, etc. This does not include scheduling needs. Minimum Requirements
Graduation from high school (or GED equivalent), and experience equal to three years of full-time clerical or closely-related work. A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience. Current, continuous experience in the state executive branch that includes six months of full-time work as a Driver & Identification Service Center Associate.
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