Iowa
Administrative Support Assistant 3 - Motor Carrier Services Ankeny
Iowa, Ames, Iowa, us, 50011
Come join the Iowa DOT to support the statewide Vehicle Services Team! The Iowa Department of Transportation's Vehicle Services team is made up of seven employees. These dedicated employees provide polite, quality and professional customer service and meet customer needs in all program areas of the office. This position supports the customer service needs of the Vehicle Services Department by administering the state's Official Vehicle Title and Registrations, Title Bonds, Personalized and Specialty plates and Persons with Disabilities placards and stickers.
Iowa DOT’s Mission is “Making Lives Better Through Transportation.” As an Administrative Support Assistant 3, you’ll support this mission. This position will demonstrate actions and behaviors guided by the DOT’s five CORE values: Safety First, People Matter, Customer Focused, Servant Leadership and Integrity Without Exception. We care deeply about providing exceptional service to Iowans. Join us on our journey to become the role model for public service nationwide.
Shift:
Monday to Friday; 40 hours a week
Location:
Customer Service Bureau, Motor Vehicle Division, Ankeny, Iowa 50021
What you will need to succeed in this position:
Ability to review applications for accuracy based on established laws, rules and procedures
Experience entering data into a complex IT transactional system to fulfill orders or programs
Customer service experience for fulfillment of mail and on-line orders
Written communication experience, especially to communicate clearly and concisely with customers through e-mails and business letters
Verbal communication experience, specifically to resolve customer issues through phone calls
The specific tasks for this position may include any or all of the following:
Review customer applications and requests for all special license plates. Verify ownership and documentation. Take appropriate action to approve or deny the plate application based on the qualifications and fees. Enter information into the Vehicle Registration & Titling (VRT) System. Return incomplete and denied applications to customer.
Review and approve applications for the issuance of official titles, registrations and plates to state, county, school and city governmental entities. Enter application information into the VRT System. Send title, registration and plates, if necessary, to appropriate agency. Review plate requests for issuance.
Review and process bonded title applications and supporting documents when Code/Rule requirements are met. Research and establish vehicle data, determine and establish bond amount. Maintain bond application files. Enter vehicle and bond data on the VR&T System. Notify BIIP Investigator with vehicle discrepancies.
Review and determine eligibility for issuance of persons with disabilities (PWD), placards, and stickers. Determine eligibility for issuance of institutional placards to agencies who transport persons with disabilities.
Answer phones to help answer application specific questions and general questions regarding our processes and work our customer service counter to help walk-in customers as well as those with appointments.
As a State of Iowa employee, you will be eligible for the following benefits:
Competitive pay and benefits package including health, dental, flexible spending, and life insurance
Insurance benefits start first of the month following 30 days of employment. 2025 health and dental insurance premiums can be found here.
Opportunities for professional growth and development.
Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.
Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
Optional 401A plan with employer contributions.
Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).
We encourage you to view more about the State of Iowa Employee benefits and costs at the State of Iowa Employee Benefits Website!
You have the freedom to flourish in Iowa – Apply today!
The Iowa Department of Transportation is an equal opportunity employer. If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the selection process, please direct your request to the AA/EEO Officer at: aa-eeo@iowadot.us
Reasonable accommodation includes an interpreter, translator, written materials, modified equipment/devices, ADA access, etc. This does not include scheduling needs.
NOTICE: This position is a covered position under the REAL ID Act of 2005, 49 U.S.C. § 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45.
E-Verify and Right to Work The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification
Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.
For more information click on this link to view the job description.
#J-18808-Ljbffr
Iowa DOT’s Mission is “Making Lives Better Through Transportation.” As an Administrative Support Assistant 3, you’ll support this mission. This position will demonstrate actions and behaviors guided by the DOT’s five CORE values: Safety First, People Matter, Customer Focused, Servant Leadership and Integrity Without Exception. We care deeply about providing exceptional service to Iowans. Join us on our journey to become the role model for public service nationwide.
Shift:
Monday to Friday; 40 hours a week
Location:
Customer Service Bureau, Motor Vehicle Division, Ankeny, Iowa 50021
What you will need to succeed in this position:
Ability to review applications for accuracy based on established laws, rules and procedures
Experience entering data into a complex IT transactional system to fulfill orders or programs
Customer service experience for fulfillment of mail and on-line orders
Written communication experience, especially to communicate clearly and concisely with customers through e-mails and business letters
Verbal communication experience, specifically to resolve customer issues through phone calls
The specific tasks for this position may include any or all of the following:
Review customer applications and requests for all special license plates. Verify ownership and documentation. Take appropriate action to approve or deny the plate application based on the qualifications and fees. Enter information into the Vehicle Registration & Titling (VRT) System. Return incomplete and denied applications to customer.
Review and approve applications for the issuance of official titles, registrations and plates to state, county, school and city governmental entities. Enter application information into the VRT System. Send title, registration and plates, if necessary, to appropriate agency. Review plate requests for issuance.
Review and process bonded title applications and supporting documents when Code/Rule requirements are met. Research and establish vehicle data, determine and establish bond amount. Maintain bond application files. Enter vehicle and bond data on the VR&T System. Notify BIIP Investigator with vehicle discrepancies.
Review and determine eligibility for issuance of persons with disabilities (PWD), placards, and stickers. Determine eligibility for issuance of institutional placards to agencies who transport persons with disabilities.
Answer phones to help answer application specific questions and general questions regarding our processes and work our customer service counter to help walk-in customers as well as those with appointments.
As a State of Iowa employee, you will be eligible for the following benefits:
Competitive pay and benefits package including health, dental, flexible spending, and life insurance
Insurance benefits start first of the month following 30 days of employment. 2025 health and dental insurance premiums can be found here.
Opportunities for professional growth and development.
Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.
Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
Optional 401A plan with employer contributions.
Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).
We encourage you to view more about the State of Iowa Employee benefits and costs at the State of Iowa Employee Benefits Website!
You have the freedom to flourish in Iowa – Apply today!
The Iowa Department of Transportation is an equal opportunity employer. If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the selection process, please direct your request to the AA/EEO Officer at: aa-eeo@iowadot.us
Reasonable accommodation includes an interpreter, translator, written materials, modified equipment/devices, ADA access, etc. This does not include scheduling needs.
NOTICE: This position is a covered position under the REAL ID Act of 2005, 49 U.S.C. § 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45.
E-Verify and Right to Work The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification
Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.
For more information click on this link to view the job description.
#J-18808-Ljbffr