Alight
Volunteer Coordinator, U.S. Program
Minneapolis | January 2026 | 32 hrs/week, benefits‑eligible
Reports To Program Director
Employer Alight – a borderless team of 2,500 staff worldwide dedicated to delivering humane services to displaced communities.
Responsibilities
Volunteer Engagement – 75%:
Serve as the primary point of contact for all volunteers and act as the bridge to Alight staff and customers.
Maintain the Volunteer Platform, Timecounts, posting opportunities, updating information, and responding to inquiries in a timely, high‑touch manner.
Ensure all volunteers complete required onboarding documentation and background checks prior to scheduling.
Provide volunteer orientations and support new volunteers as they transition into their roles.
Train volunteers in role‑specific responsibilities and new skills, as needed.
Lead all volunteer communications before, during, and after service opportunities, including timely gratitude messages.
Ensure a safe, inclusive, and well‑supported working environment for all volunteers.
Coordination with Program and Event Teams – 10%:
Proactively plan and manage volunteer schedules, ensuring activities are fully staffed and contingency plans are in place.
Coordinate with program and events teams to develop and share staffing plans that align volunteer roles, shifts, logistics, and overall experience with program or event needs.
Data Tracking and Continuous Improvement – 10%:
Update and maintain the volunteer scheduling system, tracking volunteer participation and hours.
Provide regular reporting on volunteer engagement and hours to the program manager.
Evaluate volunteer performance and feedback, sharing insights with the program manager to support continuous improvement.
Other – 5%:
Other duties as assigned to support the work of the U.S. Enterprise, such as contributing to program design, reporting, event planning, and insights conversations with newcomers and partner organizations.
Qualifications & Competencies
Open heart and open mind – listening first, trusting in another person's truth, and adapting to continual change.
Curiosity – always learning, asking why, and evolving with adaptability.
Trust – believing people do their best, disciplined, caring, and responsible for their part.
Background in development and/or humanitarian assistance preferred.
Prior experience in project or volunteer management desirable; experience with Timecounts platform a plus.
Excellent written and verbal communication skills in English; strong negotiation, interpersonal, and representation skills.
Proficiency in an additional language preferred.
Strong organizational and time‑management skills; ability to manage multiple tasks in a fast‑paced environment.
Detail‑oriented and systems‑minded; ability to stay engaged in repetitive tasks and critical thinking projects.
Demonstrated ability to follow through on short‑ and long‑term projects and communicate progress clearly to the team.
Highly motivated self‑starter who works well independently while taking direction effectively.
Flexible and resilient, navigating ambiguity and coping with stressful situations.
Takes ownership of responsibilities and delivers work with care and accountability.
Cultural sensitivity and ability to work effectively with multi‑cultural, multi‑lingual staff, volunteers, and communities.
Proficiency in Microsoft Office applications.
Willingness to work on‑site, travel between program locations, and work flexible weekday and occasional weekend hours.
Ability to lift up to 30 pounds; reliable transportation and ability to drive to project sites.
Benefits & Compensation Compensation: $24.52/hr – $26.93/hr, depending on experience.
Health, dental, and MedEvac Insurance – 100% of the healthcare premium and 75% of coverage for spouse/dependents.
Generous Leave Time – ample vacation days, personal leave days, and holidays.
Learning & Development – thousands of free online courses.
Family Friendly – flexible scheduling support.
Alight is a borderless team of 2,500 staff worldwide, celebrating abundance and striving to do better every day.
Equal Opportunity Employer Alight is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, national origin, citizenship, physical or mental disability, or protected veteran status. Alight complies with all applicable laws governing nondiscrimination in employment.
#J-18808-Ljbffr
Reports To Program Director
Employer Alight – a borderless team of 2,500 staff worldwide dedicated to delivering humane services to displaced communities.
Responsibilities
Volunteer Engagement – 75%:
Serve as the primary point of contact for all volunteers and act as the bridge to Alight staff and customers.
Maintain the Volunteer Platform, Timecounts, posting opportunities, updating information, and responding to inquiries in a timely, high‑touch manner.
Ensure all volunteers complete required onboarding documentation and background checks prior to scheduling.
Provide volunteer orientations and support new volunteers as they transition into their roles.
Train volunteers in role‑specific responsibilities and new skills, as needed.
Lead all volunteer communications before, during, and after service opportunities, including timely gratitude messages.
Ensure a safe, inclusive, and well‑supported working environment for all volunteers.
Coordination with Program and Event Teams – 10%:
Proactively plan and manage volunteer schedules, ensuring activities are fully staffed and contingency plans are in place.
Coordinate with program and events teams to develop and share staffing plans that align volunteer roles, shifts, logistics, and overall experience with program or event needs.
Data Tracking and Continuous Improvement – 10%:
Update and maintain the volunteer scheduling system, tracking volunteer participation and hours.
Provide regular reporting on volunteer engagement and hours to the program manager.
Evaluate volunteer performance and feedback, sharing insights with the program manager to support continuous improvement.
Other – 5%:
Other duties as assigned to support the work of the U.S. Enterprise, such as contributing to program design, reporting, event planning, and insights conversations with newcomers and partner organizations.
Qualifications & Competencies
Open heart and open mind – listening first, trusting in another person's truth, and adapting to continual change.
Curiosity – always learning, asking why, and evolving with adaptability.
Trust – believing people do their best, disciplined, caring, and responsible for their part.
Background in development and/or humanitarian assistance preferred.
Prior experience in project or volunteer management desirable; experience with Timecounts platform a plus.
Excellent written and verbal communication skills in English; strong negotiation, interpersonal, and representation skills.
Proficiency in an additional language preferred.
Strong organizational and time‑management skills; ability to manage multiple tasks in a fast‑paced environment.
Detail‑oriented and systems‑minded; ability to stay engaged in repetitive tasks and critical thinking projects.
Demonstrated ability to follow through on short‑ and long‑term projects and communicate progress clearly to the team.
Highly motivated self‑starter who works well independently while taking direction effectively.
Flexible and resilient, navigating ambiguity and coping with stressful situations.
Takes ownership of responsibilities and delivers work with care and accountability.
Cultural sensitivity and ability to work effectively with multi‑cultural, multi‑lingual staff, volunteers, and communities.
Proficiency in Microsoft Office applications.
Willingness to work on‑site, travel between program locations, and work flexible weekday and occasional weekend hours.
Ability to lift up to 30 pounds; reliable transportation and ability to drive to project sites.
Benefits & Compensation Compensation: $24.52/hr – $26.93/hr, depending on experience.
Health, dental, and MedEvac Insurance – 100% of the healthcare premium and 75% of coverage for spouse/dependents.
Generous Leave Time – ample vacation days, personal leave days, and holidays.
Learning & Development – thousands of free online courses.
Family Friendly – flexible scheduling support.
Alight is a borderless team of 2,500 staff worldwide, celebrating abundance and striving to do better every day.
Equal Opportunity Employer Alight is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, national origin, citizenship, physical or mental disability, or protected veteran status. Alight complies with all applicable laws governing nondiscrimination in employment.
#J-18808-Ljbffr