Minnesota Council of Nonprofits
Volunteer Coordinator
Minnesota Council of Nonprofits, Minneapolis, Minnesota, United States, 55400
Volunteer Coordinator, U.S. Program
January 2026 | Minneapolis
32 hrs/week, benefits-eligible
Reports to Program Director. Applicants must be legally authorized to work in the United States.
Hello! So you’re interested in joining us? Welcome, we’re happy you’re here.
When you Join Alight, you’ll find…
A team with deep experience in co-designing solutions that create new value around the world. We know we need to always be better, and we believe in the power and abundance of everyday people, everywhere, to change the world with us.
A culture of radical accountability to our customers–as we help build a meaningful life for and with the displaced, we ask them what they want and then deliver on it.
An organization that refuses to settle for anything less than delivering human-worthy services.
If you are looking to be part of a living, breathing, ever-changing organization full of disrupters and doers, then read on!
We are proud to work on borderless teams. We hire great people from a wide variety of backgrounds and specifically encourage members of refugee, immigrant or other displaced communities to join us.
The Role Based in Minneapolis, you’ll support the U.S. Enterprise through volunteer management and critical logistical support, helping to keep volunteer operations on time, well organized, and clearly communicated. You will play an important role in ensuring Alight’s policies and procedures are consistently followed and that its commitment to quality improvement and accountability in humanitarian work is upheld.
You’ll be a strong fit for this role if you are a self‑motivated, client‑oriented team member with strong personal ethics and integrity, and a commitment to accountable stewardship of Alight’s resources. You will also bring the interpersonal and intercultural skills needed to build trust and strong relationships with diverse stakeholders, along with a high level of flexibility and comfort navigating ambiguity.
In this role, you’ll be a key contributor as the U.S. Enterprise navigates a period of significant growth.
You’ll be guided by and receive support from the Program Director.
The Team Alight U.S. supports New Americans in the Twin Cities by connecting them to the networks, resources, and knowledge needed to navigate employment, education, and other U.S. systems effectively. We also build trust and connection within communities, bringing newcomers and long‑time residents together. In this role, you will join the Alight U.S. team, while also partnering with Alight’s global team, which provides essential back‑office support to help achieve program and project goals.
The Responsibilities Building a shared organization takes time and intention. We will always be becoming Alight, which means your work will evolve as well. For now, here’s how you could anticipate spending your time:
Volunteer Engagement – 75%
Serve as the primary point of contact for all volunteers and the bridge to working with Alight staff and customers
Maintain the volunteer platform, Timecounts, including posting volunteer opportunities, ensuring information is current and accurate, and responding to all volunteer inquiries in a timely, high‑touch manner.
Ensure all volunteers complete required onboarding documentation and background checks prior to scheduling.
Provide volunteer orientations and support new volunteers as they transition into their roles.
Train volunteers in role‑specific responsibilities and new skills, as needed.
Lead all volunteer communications before, during, and after service opportunities, providing timely, high‑touch responses, including gratitude messages.
Ensure a safe, inclusive, and well‑supported working environment for all volunteers.
Coordination with Program and Event Teams – 10%
Proactively plan and manage volunteer schedules, ensuring activities are fully staffed and contingency plans are in place.
Coordinate with program and events teams to develop and share staffing plans that align volunteer roles, shifts, logistics, and overall experience with program or event needs.
Data Tracking and Continuous Improvement – 10%
Update and maintain the volunteer scheduling system, tracking volunteer participation and hours.
Provide regular reporting on volunteer engagement and hours to the program manager.
Evaluate volunteer performance and feedback, sharing insights with the program manager to support continuous improvement.
Other – 5%
Other duties as assigned to support the work of the US Enterprise, for example, contributing to program design and reporting where relevant; contributing to the planning, preparation, and participation in events and engagements; participating in insights conversations with newcomers and/or partner organizations.
Qualifications These are “must‑haves” when you join Alight:
Open heart and open mind. You start by listening. You believe another person’s truth and it changes you. It unlocks your way of thinking in that moment, it opens your world.
Curiosity. You are always learning. You ask why and why again. You know that change (big and small) is constant, which means your curiosity to learn is matched with adaptability to evolve.
Trust. You believe that people do their best, are disciplined, and care about this as much as you do. You take responsibility for your part and know how to step back and give others the space to shine.
We’re also looking for the following competencies:
Experience and Background
Background in development and or humanitarian assistance preferred.
Prior experience in project or volunteer management desirable; experience with Timecounts platform a plus.
Communication and Representation
Excellent written and verbal communication skills in English.
Strong negotiation, interpersonal, and representation skills, with the ability to represent Alight professionally at all times.
Proficiency in an additional language preferred.
Organization, Systems, and Execution
Strong organizational and time‑management skills with the ability to manage multiple tasks in a fast‑paced environment.
Detail‑oriented and systems‑minded at the same time, with the ability to stay engaged in both repetitive tasks and work requiring critical thinking and analysis.
Demonstrated ability to follow through on short‑ and long‑term projects and communicate progress clearly to the team.
Work Style and Adaptability
Highly motivated self‑starter who works well independently while also taking direction effectively.
Flexible and resilient, with the ability to navigate ambiguity and cope with stressful situations.
Takes ownership of responsibilities and delivers work with care and accountability.
Cultural Competence
Cultural sensitivity and the ability to work effectively with multi‑cultural, multi‑lingual staff, volunteers, and communities.
Technical and Practical Requirements
Proficiency in Microsoft Office applications.
Willingness to work on‑site, travel between program locations, and work flexible weekday and occasional weekend hours.
Ability to lift up to 30 pounds.
Reliable transportation and ability to drive to project sites.
Benefits & Compensation Compensation: $24.52/hr – 26.93/hr, depending on experience.
Borderless Team of 2,500 staff worldwide that sees possibility, celebrates moments of abundance, shares new ideas, and strives to do a better thing every day.
Family Friendly – We know that you are a whole person with a life and a family. We honor this. In return, we expect that you will take ownership of your work and follow‑through on your commitments; sometimes that means flexing your schedule and we’re good with that.
Learning & Development – Access thousands of free online learning courses to take at your own pace and tailor to your professional goals.
Health, dental, and MedEvac Insurance – We strive to offer the best‑in‑class healthcare plans to our staff each year. We cover 100% of the cost for your health premium and 75% of the cost for coverage for your spouse/dependents.
Generous Leave Time – Between vacation days, personal leave days, and holidays, you have ample opportunity to take time off when you need it.
Alight
We are on a journey to build Alight, a new platform of amazing people and organizations providing lifesaving services and creating breakthrough solutions for and with the displaced. WeAreAlight.org
Alight is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, national origin, citizenship, physical or mental disability, or protected veteran status. Alight complies with all applicable laws governing nondiscrimination in employment.
#J-18808-Ljbffr
January 2026 | Minneapolis
32 hrs/week, benefits-eligible
Reports to Program Director. Applicants must be legally authorized to work in the United States.
Hello! So you’re interested in joining us? Welcome, we’re happy you’re here.
When you Join Alight, you’ll find…
A team with deep experience in co-designing solutions that create new value around the world. We know we need to always be better, and we believe in the power and abundance of everyday people, everywhere, to change the world with us.
A culture of radical accountability to our customers–as we help build a meaningful life for and with the displaced, we ask them what they want and then deliver on it.
An organization that refuses to settle for anything less than delivering human-worthy services.
If you are looking to be part of a living, breathing, ever-changing organization full of disrupters and doers, then read on!
We are proud to work on borderless teams. We hire great people from a wide variety of backgrounds and specifically encourage members of refugee, immigrant or other displaced communities to join us.
The Role Based in Minneapolis, you’ll support the U.S. Enterprise through volunteer management and critical logistical support, helping to keep volunteer operations on time, well organized, and clearly communicated. You will play an important role in ensuring Alight’s policies and procedures are consistently followed and that its commitment to quality improvement and accountability in humanitarian work is upheld.
You’ll be a strong fit for this role if you are a self‑motivated, client‑oriented team member with strong personal ethics and integrity, and a commitment to accountable stewardship of Alight’s resources. You will also bring the interpersonal and intercultural skills needed to build trust and strong relationships with diverse stakeholders, along with a high level of flexibility and comfort navigating ambiguity.
In this role, you’ll be a key contributor as the U.S. Enterprise navigates a period of significant growth.
You’ll be guided by and receive support from the Program Director.
The Team Alight U.S. supports New Americans in the Twin Cities by connecting them to the networks, resources, and knowledge needed to navigate employment, education, and other U.S. systems effectively. We also build trust and connection within communities, bringing newcomers and long‑time residents together. In this role, you will join the Alight U.S. team, while also partnering with Alight’s global team, which provides essential back‑office support to help achieve program and project goals.
The Responsibilities Building a shared organization takes time and intention. We will always be becoming Alight, which means your work will evolve as well. For now, here’s how you could anticipate spending your time:
Volunteer Engagement – 75%
Serve as the primary point of contact for all volunteers and the bridge to working with Alight staff and customers
Maintain the volunteer platform, Timecounts, including posting volunteer opportunities, ensuring information is current and accurate, and responding to all volunteer inquiries in a timely, high‑touch manner.
Ensure all volunteers complete required onboarding documentation and background checks prior to scheduling.
Provide volunteer orientations and support new volunteers as they transition into their roles.
Train volunteers in role‑specific responsibilities and new skills, as needed.
Lead all volunteer communications before, during, and after service opportunities, providing timely, high‑touch responses, including gratitude messages.
Ensure a safe, inclusive, and well‑supported working environment for all volunteers.
Coordination with Program and Event Teams – 10%
Proactively plan and manage volunteer schedules, ensuring activities are fully staffed and contingency plans are in place.
Coordinate with program and events teams to develop and share staffing plans that align volunteer roles, shifts, logistics, and overall experience with program or event needs.
Data Tracking and Continuous Improvement – 10%
Update and maintain the volunteer scheduling system, tracking volunteer participation and hours.
Provide regular reporting on volunteer engagement and hours to the program manager.
Evaluate volunteer performance and feedback, sharing insights with the program manager to support continuous improvement.
Other – 5%
Other duties as assigned to support the work of the US Enterprise, for example, contributing to program design and reporting where relevant; contributing to the planning, preparation, and participation in events and engagements; participating in insights conversations with newcomers and/or partner organizations.
Qualifications These are “must‑haves” when you join Alight:
Open heart and open mind. You start by listening. You believe another person’s truth and it changes you. It unlocks your way of thinking in that moment, it opens your world.
Curiosity. You are always learning. You ask why and why again. You know that change (big and small) is constant, which means your curiosity to learn is matched with adaptability to evolve.
Trust. You believe that people do their best, are disciplined, and care about this as much as you do. You take responsibility for your part and know how to step back and give others the space to shine.
We’re also looking for the following competencies:
Experience and Background
Background in development and or humanitarian assistance preferred.
Prior experience in project or volunteer management desirable; experience with Timecounts platform a plus.
Communication and Representation
Excellent written and verbal communication skills in English.
Strong negotiation, interpersonal, and representation skills, with the ability to represent Alight professionally at all times.
Proficiency in an additional language preferred.
Organization, Systems, and Execution
Strong organizational and time‑management skills with the ability to manage multiple tasks in a fast‑paced environment.
Detail‑oriented and systems‑minded at the same time, with the ability to stay engaged in both repetitive tasks and work requiring critical thinking and analysis.
Demonstrated ability to follow through on short‑ and long‑term projects and communicate progress clearly to the team.
Work Style and Adaptability
Highly motivated self‑starter who works well independently while also taking direction effectively.
Flexible and resilient, with the ability to navigate ambiguity and cope with stressful situations.
Takes ownership of responsibilities and delivers work with care and accountability.
Cultural Competence
Cultural sensitivity and the ability to work effectively with multi‑cultural, multi‑lingual staff, volunteers, and communities.
Technical and Practical Requirements
Proficiency in Microsoft Office applications.
Willingness to work on‑site, travel between program locations, and work flexible weekday and occasional weekend hours.
Ability to lift up to 30 pounds.
Reliable transportation and ability to drive to project sites.
Benefits & Compensation Compensation: $24.52/hr – 26.93/hr, depending on experience.
Borderless Team of 2,500 staff worldwide that sees possibility, celebrates moments of abundance, shares new ideas, and strives to do a better thing every day.
Family Friendly – We know that you are a whole person with a life and a family. We honor this. In return, we expect that you will take ownership of your work and follow‑through on your commitments; sometimes that means flexing your schedule and we’re good with that.
Learning & Development – Access thousands of free online learning courses to take at your own pace and tailor to your professional goals.
Health, dental, and MedEvac Insurance – We strive to offer the best‑in‑class healthcare plans to our staff each year. We cover 100% of the cost for your health premium and 75% of the cost for coverage for your spouse/dependents.
Generous Leave Time – Between vacation days, personal leave days, and holidays, you have ample opportunity to take time off when you need it.
Alight
We are on a journey to build Alight, a new platform of amazing people and organizations providing lifesaving services and creating breakthrough solutions for and with the displaced. WeAreAlight.org
Alight is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, national origin, citizenship, physical or mental disability, or protected veteran status. Alight complies with all applicable laws governing nondiscrimination in employment.
#J-18808-Ljbffr