Savant Senior Living
Position Summary
As a Concierge at our Assisted Living Facility, you will serve as a friendly and professional point of contact for residents, their families, and visitors. You will provide exceptional customer service, coordinate services, answer inquiries, and assist with administrative tasks, creating a welcoming and supportive atmosphere. This position reports to the Executive Director.
Essential Duties and Responsibilities
Greets residents, families, and visitors warmly.
Provides information, answers inquiries, and assists residents and families with requests.
Coordinates appointments, transportation, and other services as needed.
Maintains knowledge of facility amenities, activities, and services and communicates this information.
Assists with administrative tasks, including managing correspondence, resident records, and appointment schedules.
Maintains a clean and organized concierge desk area with stocked supplies.
Collaborates with staff to address resident needs and resolve issues promptly.
Monitors security and safety, reporting incidents.
Acts as liaison among residents, families, and departments.
Upholds resident privacy and confidentiality.
Assists with related tasks as needed.
Education, Experience, and Credentials
At least 18 years of age.
Required health screening, TB clearance, and criminal record clearance.
First Aid/CPR certification.
High school diploma or equivalent; hospitality or customer service certification is a plus.
Prior customer service, hospitality, or front‑desk experience, preferably in senior living or healthcare.
Excellent interpersonal and communication skills.
Proficiency in computer systems, including word processing, email, and database management.
Knowledge, Skills, and Abilities
Understanding of exceptional customer service principles.
Familiarity with facility amenities, services, and activities.
Knowledge of safety protocols, emergency procedures, and security measures.
Basic knowledge of administrative procedures.
Excellent verbal and written communication skills.
Ability to address resident concerns and find solutions.
Flexibility to adjust to changing circumstances.
Professional and respectful demeanor, maintaining confidentiality and ethical standards.
Physical Requirements Lifting and carrying light to moderate loads occasionally.
Benefits
Dental Plan
Vision Plan
Health Insurance
Critical Illness and Accident Coverage
401(k) Retirement Savings Plan
Health and Dependent Day Care Flexible Spending (FSAs)
Paid Vacation, Sick, Holiday, Bereavement Leave
Tuition reimbursement
Team Member Referral Program
Pay Scale DOE $19.00–$21.50
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
#J-18808-Ljbffr
Essential Duties and Responsibilities
Greets residents, families, and visitors warmly.
Provides information, answers inquiries, and assists residents and families with requests.
Coordinates appointments, transportation, and other services as needed.
Maintains knowledge of facility amenities, activities, and services and communicates this information.
Assists with administrative tasks, including managing correspondence, resident records, and appointment schedules.
Maintains a clean and organized concierge desk area with stocked supplies.
Collaborates with staff to address resident needs and resolve issues promptly.
Monitors security and safety, reporting incidents.
Acts as liaison among residents, families, and departments.
Upholds resident privacy and confidentiality.
Assists with related tasks as needed.
Education, Experience, and Credentials
At least 18 years of age.
Required health screening, TB clearance, and criminal record clearance.
First Aid/CPR certification.
High school diploma or equivalent; hospitality or customer service certification is a plus.
Prior customer service, hospitality, or front‑desk experience, preferably in senior living or healthcare.
Excellent interpersonal and communication skills.
Proficiency in computer systems, including word processing, email, and database management.
Knowledge, Skills, and Abilities
Understanding of exceptional customer service principles.
Familiarity with facility amenities, services, and activities.
Knowledge of safety protocols, emergency procedures, and security measures.
Basic knowledge of administrative procedures.
Excellent verbal and written communication skills.
Ability to address resident concerns and find solutions.
Flexibility to adjust to changing circumstances.
Professional and respectful demeanor, maintaining confidentiality and ethical standards.
Physical Requirements Lifting and carrying light to moderate loads occasionally.
Benefits
Dental Plan
Vision Plan
Health Insurance
Critical Illness and Accident Coverage
401(k) Retirement Savings Plan
Health and Dependent Day Care Flexible Spending (FSAs)
Paid Vacation, Sick, Holiday, Bereavement Leave
Tuition reimbursement
Team Member Referral Program
Pay Scale DOE $19.00–$21.50
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
#J-18808-Ljbffr