Savant Senior Living
Position Summary
As a Concierge at our Assisted Living Facility, you will serve as a friendly and professional point of contact for residents, their families, and visitors. You will be responsible for providing exceptional customer service and creating a welcoming and supportive atmosphere. Your role will involve coordinating services, answering inquiries, and assisting with various administrative tasks. Your warm demeanor, excellent communication skills, and ability to multitask will contribute to the positive experience of our residents. This position will report to the Executive Director.
Essential Duties & Responsibilities
Greets residents, families, and visitors in a warm and friendly manner, creating a welcoming environment.
Provides information, answers inquiries, and assists residents and their families with various requests and concerns.
Coordinates appointments, transportation, and other services as needed, ensuring a seamless experience for residents.
Maintains knowledge of facility amenities, activities, and services, and effectively communicates this information to residents and visitors.
Assists with administrative tasks, such as managing incoming and outgoing correspondence, maintaining resident records, and managing appointment schedules.
Maintains a clean and organized concierge desk area, ensuring necessary supplies are stocked and available.
Collaborates with other staff members to address resident needs and resolve any issues or concerns promptly and professionally.
Monitors the security and safety of the facility, reporting any unusual incidents or concerns to the appropriate personnel.
Act as a liaison between residents, their families, and other departments within the facility to facilitate effective communication and coordination.
Always upholds resident privacy and confidentiality.
Assists with other related tasks as needed.
Education / Experience / Credentials
At least 18 years of age.
Required Health Screening, TB Clearance, and Criminal Record Clearance.
First Aid/CPR Certified.
Special skills needed to meet client needs (California Code of Regulations Sections: 85065(f)/87411(g)).
High school diploma or equivalent; additional education or certification in hospitality or customer service is a plus.
Previous experience in customer service, hospitality, or front desk role, preferably in a senior living or healthcare environment.
Excellent interpersonal and communication skills, with the ability to multitask and prioritize responsibilities effectively.
Proficiency in computer systems, including word processing, email, and database management.
Knowledge, Skills, and Abilities
Understanding principles of exceptional customer service and providing a positive and welcoming experience for residents and visitors.
Familiarity with the facility’s amenities, services, activities, and resources available to residents.
Knowledge of safety protocols, emergency protocols, and security measures to ensure the well‑being and peace of mind of residents.
Basic knowledge of administrative procedures, including managing schedules, coordinating appointments, and maintaining records.
Excellent verbal and written communication skills to interact with residents, families, staff, and external parties.
Ability to identify and address resident concerns or issues, find appropriate solutions, and escalte matters as needed.
Ability to be flexible and adapt to changing circumstances, needs, and priorities in a dynamic assisted living environment.
Ability to maintain a professional and respectful demeanor, maintaining confidentiality, and adhering to ethical standards in all interactions.
Physical Requirements May need to lift and carry light to moderate loads, such as packages and deliveries.
Pay PayScale is $19.00 to $21.50 DOE.
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Essential Duties & Responsibilities
Greets residents, families, and visitors in a warm and friendly manner, creating a welcoming environment.
Provides information, answers inquiries, and assists residents and their families with various requests and concerns.
Coordinates appointments, transportation, and other services as needed, ensuring a seamless experience for residents.
Maintains knowledge of facility amenities, activities, and services, and effectively communicates this information to residents and visitors.
Assists with administrative tasks, such as managing incoming and outgoing correspondence, maintaining resident records, and managing appointment schedules.
Maintains a clean and organized concierge desk area, ensuring necessary supplies are stocked and available.
Collaborates with other staff members to address resident needs and resolve any issues or concerns promptly and professionally.
Monitors the security and safety of the facility, reporting any unusual incidents or concerns to the appropriate personnel.
Act as a liaison between residents, their families, and other departments within the facility to facilitate effective communication and coordination.
Always upholds resident privacy and confidentiality.
Assists with other related tasks as needed.
Education / Experience / Credentials
At least 18 years of age.
Required Health Screening, TB Clearance, and Criminal Record Clearance.
First Aid/CPR Certified.
Special skills needed to meet client needs (California Code of Regulations Sections: 85065(f)/87411(g)).
High school diploma or equivalent; additional education or certification in hospitality or customer service is a plus.
Previous experience in customer service, hospitality, or front desk role, preferably in a senior living or healthcare environment.
Excellent interpersonal and communication skills, with the ability to multitask and prioritize responsibilities effectively.
Proficiency in computer systems, including word processing, email, and database management.
Knowledge, Skills, and Abilities
Understanding principles of exceptional customer service and providing a positive and welcoming experience for residents and visitors.
Familiarity with the facility’s amenities, services, activities, and resources available to residents.
Knowledge of safety protocols, emergency protocols, and security measures to ensure the well‑being and peace of mind of residents.
Basic knowledge of administrative procedures, including managing schedules, coordinating appointments, and maintaining records.
Excellent verbal and written communication skills to interact with residents, families, staff, and external parties.
Ability to identify and address resident concerns or issues, find appropriate solutions, and escalte matters as needed.
Ability to be flexible and adapt to changing circumstances, needs, and priorities in a dynamic assisted living environment.
Ability to maintain a professional and respectful demeanor, maintaining confidentiality, and adhering to ethical standards in all interactions.
Physical Requirements May need to lift and carry light to moderate loads, such as packages and deliveries.
Pay PayScale is $19.00 to $21.50 DOE.
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