The Sunny Hotel
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Property Description The Sunny Hotel, located in Sunny Isles Beach, Florida, is a beachfront hotel that offers exceptional service and a tropical paradise experience to our guests. It features stunning ocean views, modern amenities, and a lively atmosphere, creating an exciting work environment. Positions are available in front desk, housekeeping, food & beverage, spa, and more, providing ample opportunities for career growth and advancement.
Overview Are you passionate about providing exceptional guest experiences? Do you thrive in a fast‑paced, dynamic environment? We are seeking a highly motivated and guest‑focused individual to join our team as a Guest Services Manager. You will oversee day‑to‑day operations, ensuring guests receive the highest level of service and satisfaction.
Key Responsibilities
Manage and lead the guest services team, including front desk, concierge, and bell staff
Ensure the smooth check‑in and check‑out process for guests
Handle guest inquiries, concerns, and special requests in a timely and professional manner
Train and mentor staff to deliver exceptional guest service
Monitor and respond to guest feedback and reviews
Collaborate with other departments to enhance the overall guest experience
Implement and maintain guest service standards and procedures
Resolve guest complaints and issues to ensure guest satisfaction
Qualifications
Bachelor's degree in Hospitality Management or related field preferred
Previous experience in guest services or hotel management
Excellent communication and interpersonal skills
Strong leadership and team management abilities
Proven ability to deliver exceptional guest service
Attention to detail and the ability to multitask in a fast‑paced environment
Proficient in hotel management software and technology
Positive attitude and passion for creating memorable guest experiences
Benefits
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and holidays)
401K Match
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
We are a drug free workplace. Pre‑employment drug test and background check required. We participate in E‑Verify.
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Property Description The Sunny Hotel, located in Sunny Isles Beach, Florida, is a beachfront hotel that offers exceptional service and a tropical paradise experience to our guests. It features stunning ocean views, modern amenities, and a lively atmosphere, creating an exciting work environment. Positions are available in front desk, housekeeping, food & beverage, spa, and more, providing ample opportunities for career growth and advancement.
Overview Are you passionate about providing exceptional guest experiences? Do you thrive in a fast‑paced, dynamic environment? We are seeking a highly motivated and guest‑focused individual to join our team as a Guest Services Manager. You will oversee day‑to‑day operations, ensuring guests receive the highest level of service and satisfaction.
Key Responsibilities
Manage and lead the guest services team, including front desk, concierge, and bell staff
Ensure the smooth check‑in and check‑out process for guests
Handle guest inquiries, concerns, and special requests in a timely and professional manner
Train and mentor staff to deliver exceptional guest service
Monitor and respond to guest feedback and reviews
Collaborate with other departments to enhance the overall guest experience
Implement and maintain guest service standards and procedures
Resolve guest complaints and issues to ensure guest satisfaction
Qualifications
Bachelor's degree in Hospitality Management or related field preferred
Previous experience in guest services or hotel management
Excellent communication and interpersonal skills
Strong leadership and team management abilities
Proven ability to deliver exceptional guest service
Attention to detail and the ability to multitask in a fast‑paced environment
Proficient in hotel management software and technology
Positive attitude and passion for creating memorable guest experiences
Benefits
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and holidays)
401K Match
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
We are a drug free workplace. Pre‑employment drug test and background check required. We participate in E‑Verify.
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