Sr. AI Conversation Design & Automation Lead (Last Mile)

A leading retail corporation is seeking a Sr. Manager, Automation & AI Conversation Design to drive AI-driven conversational experiences across users. This role combines system architecture, product strategy, and experience design to enhance automation and improve service operations. The ideal candidate will have 7–10+ years in conversational AI, as well as strong leadership and communication skills. The successful candidate will oversee automating workflows while ensuring compliance and efficiencies in the contact center. Competitive salary and comprehensive benefits offered. #J-18808-Ljbffr