JW Marriott Nashville
Bell Stand/Luggage Attendant
JW Marriott Nashville, Nashville, Tennessee, United States, 37247
Bellman
The Bellman is responsible for enhancing the guest’s arrival and departure experience, resolving guest issues and complaints, engaging with guests to build a connection, and anticipating the guest’s needs and requests.
Responsibilities
Assist guests/visitors in and out of vehicles, including loading/unloading luggage.
Greet guests in the lobby, make them feel welcome and anticipate their needs.
Open doors and assist guests/visitors entering and leaving property.
Recognize returning and VIP guests and welcome them back.
Be aware of daily hotel activities, group and VIP arrivals.
Assist guests with luggage and acknowledge them by name.
Inform guests of property amenities, services, hours of operation, local areas of interest and activities.
Identify and explain room features (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
Communicate special guest requests to the appropriate supervisor or manager.
Ensure the lobby, bell closet and work areas, and departmental equipment are clean and presentable.
Offer assistance and directions; escort guests when possible.
Perform additional duties and projects as assigned.
Qualifications
Ability to speak, read, write, and understand English.
Professional demeanor appropriate for a luxury environment.
Previous hospitality experience in Bellman or Guest Services preferred.
Ability to communicate with guests, respond to questions, and knowledge of hotel service, local area events, and activities.
Ability to work morning and evening shifts, weekends, overnights, and holidays.
Education
High school diploma or GED equivalent preferred.
Seniority level Entry level
Employment type Full-time
Job function Management and Manufacturing
Industry Hospitality
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Responsibilities
Assist guests/visitors in and out of vehicles, including loading/unloading luggage.
Greet guests in the lobby, make them feel welcome and anticipate their needs.
Open doors and assist guests/visitors entering and leaving property.
Recognize returning and VIP guests and welcome them back.
Be aware of daily hotel activities, group and VIP arrivals.
Assist guests with luggage and acknowledge them by name.
Inform guests of property amenities, services, hours of operation, local areas of interest and activities.
Identify and explain room features (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
Communicate special guest requests to the appropriate supervisor or manager.
Ensure the lobby, bell closet and work areas, and departmental equipment are clean and presentable.
Offer assistance and directions; escort guests when possible.
Perform additional duties and projects as assigned.
Qualifications
Ability to speak, read, write, and understand English.
Professional demeanor appropriate for a luxury environment.
Previous hospitality experience in Bellman or Guest Services preferred.
Ability to communicate with guests, respond to questions, and knowledge of hotel service, local area events, and activities.
Ability to work morning and evening shifts, weekends, overnights, and holidays.
Education
High school diploma or GED equivalent preferred.
Seniority level Entry level
Employment type Full-time
Job function Management and Manufacturing
Industry Hospitality
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