OrthoAlliance
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Posting Details
Posted: January 5, 2026
Full-Time
On-site
Locations: BOSM Wilmington OAMSO at 720 Elm Street, Wilmington, OH 45177, USA
CLINIC FRONT DESK - WILMINGTON
Full-Time Department: Wilmington Support Staff Location: Wilmington and Miamisburg Responsible To: Wilmington Director of Clinical Operations and Physicians Position Summary
Responsible for all check‑in and check‑out functions of the medical front desk on a rotating basis, answering phones, scheduling appointments, and managing medical records. Position Responsibilities / Standards
General
Attend department, clinic or company meetings as required. Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns. Consistently work in a positive and cooperative manner with fellow staff members. Respond flexibly to changing situations and reprioritize work as necessary to meet current needs. Demonstrate knowledge and understanding of all company policies and procedures, adhere to established facility safety requirements, and identify potentially unsafe situations to notify the supervisor. Specific Duties
Meet and greet patients promptly, in a professional and courteous manner. Obtain patient information during office hours. Provide patients with required paperwork – H&P, Financial Policy, Patient Information Sheet. Obtain copies of patient insurance cards and MCO identification cards. Verify patient insurance coverage is current and correct at each visit. Review patient label and chart contents for completeness and accuracy. Accurately scan insurance cards including front and back. Input patient information and register patient as needed. Schedule appointments (new, follow‑up, reschedule) per physician protocol. Obtain referrals and check carriers online. Schedule appointments to other specialists as needed. Collect co‑pays, co‑insurance, and self‑pay amounts at the time of service. Handle all calls in a professional manner and direct to the proper individual. Run schedules. Communicate with physicians and clinical support staff. All messages must be addressed before the end of the day. All patient information will be entered into the system by the end of the day. Make every effort to accommodate patients according to physician protocol when scheduling appointments. Additional Duties
Travel to other Beacon locations as necessary. Confirm and/or reschedule appointments when needed. Filing as needed. Additional duties as assigned by the manager. Education / Experience Required
Must have a high school diploma or equivalent. Must be friendly, courteous, and have good communication skills when greeting patients. Ability to multitask in a fast‑paced environment. Previous experience working in a busy clinic or physician office is preferred. Physical Requirements
Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects. Must be able to climb, pull, push and kneel. Maximum unassisted lift = 25 lbs. Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Full-Time Department: Wilmington Support Staff Location: Wilmington and Miamisburg Responsible To: Wilmington Director of Clinical Operations and Physicians Position Summary
Responsible for all check‑in and check‑out functions of the medical front desk on a rotating basis, answering phones, scheduling appointments, and managing medical records. Position Responsibilities / Standards
General
Attend department, clinic or company meetings as required. Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns. Consistently work in a positive and cooperative manner with fellow staff members. Respond flexibly to changing situations and reprioritize work as necessary to meet current needs. Demonstrate knowledge and understanding of all company policies and procedures, adhere to established facility safety requirements, and identify potentially unsafe situations to notify the supervisor. Specific Duties
Meet and greet patients promptly, in a professional and courteous manner. Obtain patient information during office hours. Provide patients with required paperwork – H&P, Financial Policy, Patient Information Sheet. Obtain copies of patient insurance cards and MCO identification cards. Verify patient insurance coverage is current and correct at each visit. Review patient label and chart contents for completeness and accuracy. Accurately scan insurance cards including front and back. Input patient information and register patient as needed. Schedule appointments (new, follow‑up, reschedule) per physician protocol. Obtain referrals and check carriers online. Schedule appointments to other specialists as needed. Collect co‑pays, co‑insurance, and self‑pay amounts at the time of service. Handle all calls in a professional manner and direct to the proper individual. Run schedules. Communicate with physicians and clinical support staff. All messages must be addressed before the end of the day. All patient information will be entered into the system by the end of the day. Make every effort to accommodate patients according to physician protocol when scheduling appointments. Additional Duties
Travel to other Beacon locations as necessary. Confirm and/or reschedule appointments when needed. Filing as needed. Additional duties as assigned by the manager. Education / Experience Required
Must have a high school diploma or equivalent. Must be friendly, courteous, and have good communication skills when greeting patients. Ability to multitask in a fast‑paced environment. Previous experience working in a busy clinic or physician office is preferred. Physical Requirements
Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects. Must be able to climb, pull, push and kneel. Maximum unassisted lift = 25 lbs. Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr