Precision Healthcare Specialists LLC
Front Desk Receptionist
Precision Healthcare Specialists LLC, Florida, New York, United States
Description
The Front Desk Receptionist is the first point of contact for patients at our PET Imaging Department. This role is critical to delivering an exceptional patient experience while ensuring efficient front-office operations. The ideal candidate is professional, compassionate, detail-oriented, and comfortable working in a fast-paced medical environment.
Key Responsibilities: Patient Experience & Front Desk Operations
Greet patients and visitors warmly and professionally upon arrival
Check patients in and out accurately and efficiently
Verify patient demographics, insurance information, and identification
Collect co-payments, deductibles, and outstanding balances
Provide clear instructions regarding appointments, paperwork, and preparation
Scheduling & Communication
Schedule, confirm, and reschedule PET imaging appointments
Answer incoming calls and route messages appropriately
Communicate effectively with patients regarding appointment reminders, preparation instructions, and follow-ups
Coordinate with technologists and clinical staff to ensure smooth patient flow
Administrative & Office Support
Maintain accurate patient records in the EMR system
Scan, upload, and organize patient documentation
Ensure HIPAA compliance and patient confidentiality at all times
Maintain a clean, organized, and welcoming front desk area
Insurance & Documentation Support
Verify insurance eligibility and authorizations as needed
Obtain and review referrals, orders, and required documentation
Flag missing or incomplete paperwork prior to appointments
Qualifications & Requirements
High school diploma or equivalent (required)
Previous experience in a medical front desk, imaging center, or healthcare setting (preferred)
Knowledge of medical terminology and insurance basics (preferred)
Proficiency with EMR systems and basic computer applications
Strong communication and customer service skills
Ability to multitask, prioritize, and work efficiently under pressure
Bilingual skills are a plus (Spanish preferred, if applicable)
Skills & Competencies
Excellent interpersonal and patient-service skills
Strong attention to detail and organizational abilities
Professional demeanor with a compassionate approach
Reliable, punctual, and team-oriented
Ability to handle sensitive situations with empathy and discretion
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The Front Desk Receptionist is the first point of contact for patients at our PET Imaging Department. This role is critical to delivering an exceptional patient experience while ensuring efficient front-office operations. The ideal candidate is professional, compassionate, detail-oriented, and comfortable working in a fast-paced medical environment.
Key Responsibilities: Patient Experience & Front Desk Operations
Greet patients and visitors warmly and professionally upon arrival
Check patients in and out accurately and efficiently
Verify patient demographics, insurance information, and identification
Collect co-payments, deductibles, and outstanding balances
Provide clear instructions regarding appointments, paperwork, and preparation
Scheduling & Communication
Schedule, confirm, and reschedule PET imaging appointments
Answer incoming calls and route messages appropriately
Communicate effectively with patients regarding appointment reminders, preparation instructions, and follow-ups
Coordinate with technologists and clinical staff to ensure smooth patient flow
Administrative & Office Support
Maintain accurate patient records in the EMR system
Scan, upload, and organize patient documentation
Ensure HIPAA compliance and patient confidentiality at all times
Maintain a clean, organized, and welcoming front desk area
Insurance & Documentation Support
Verify insurance eligibility and authorizations as needed
Obtain and review referrals, orders, and required documentation
Flag missing or incomplete paperwork prior to appointments
Qualifications & Requirements
High school diploma or equivalent (required)
Previous experience in a medical front desk, imaging center, or healthcare setting (preferred)
Knowledge of medical terminology and insurance basics (preferred)
Proficiency with EMR systems and basic computer applications
Strong communication and customer service skills
Ability to multitask, prioritize, and work efficiently under pressure
Bilingual skills are a plus (Spanish preferred, if applicable)
Skills & Competencies
Excellent interpersonal and patient-service skills
Strong attention to detail and organizational abilities
Professional demeanor with a compassionate approach
Reliable, punctual, and team-oriented
Ability to handle sensitive situations with empathy and discretion
#J-18808-Ljbffr