NiSource Inc.
Remote Customer Service Representative - OH & PA
NiSource Inc., Columbus, Ohio, United States, 43224
**Starting pay is $21.00 per hour,***plus a $500 sign‑on bonus paid in two installments: $250 on the first paycheck and $250 after 6 months of employment.***Essential Position Requirements*** Must reside in **Ohio**or **Pennsylvania***AND*be **within 80 miles or less** from one of the Columbia Gas facilities located below:* Columbia Gas of Ohio, 290 W Nationwide Blvd, Columbus, OH 43215* Columbia Gas of Pennsylvania, 12 Sandstone Way, Dunbar, PA 15431* Must be available from **7:00 am – 7:00 pm Monday - Friday**and able to attend 100% of the 13-week training program.* Ability to work from a secure, private home office with minimal distractions. Workspace must include ergonomic equipment such as a computer desk and chair, ensuring a professional and comfortable setup.* Maintain a hardwired high-speed internet connection with minimum speeds of 75 Mbps download and 15 Mbps upload. Wi-Fi and satellite connections are not permitted.*Proof of compliance will be required upon selection.** A smartphone is required to install a secure VPN application.* This position is *primarily* remote; however, employees must have reliable transportation to travel to their designated Columbia Gas facility as needed. Your first day will be onsite for orientation, and occasional in-office visits may be required to support business needs or emergencies.* Successful applicants will be required to complete a CSR Aptitude Assessment. If offered a position, candidates will be required to pass a Background and Drug test.Please note**: Due to our commitment to serving our customers,****all listed requirements are essential for this role.**Ideal candidates demonstrate a strong desire to learn and the ability to think critically, solve problems, and navigate challenges effectively. They excel at resolving conflicts and fostering positive outcomes in dynamic environments.**Key Responsibilities**Join Columbia Gas, a NiSource company, as a full-time Remote Customer Service Representative. In this role, you’ll deliver exceptional support by handling customer inquiries about utility bills, service requests, account transfers, and emergency calls. We’re looking for dependable professionals with strong communication skills, a customer-focused mindset, and the ability to thrive in a fast-paced, dynamic environment.Manage refunds, compensation requests, and account updates. Prioritize tasks effectively while managing multiple responsibilities. **Required Qualifications**Minimum of one (1) year of customer service experience. Proficient computer skills, including navigating multiple tabs, windows, and systems. Ability to type at least 25 words per minute (WPM). Strong written and verbal communication skills.For bilingual candidates: Fluent in English and Spanish with strong written communication skills in both languages.
**Preferred Qualifications**2–3 years of call center and/or customer service experience. 2–5 years of remote customer service experience. Experience in the utility industry. Advanced computer skills, including navigating multiple tabs, windows, and systems. Ability to type 60–65 words per minute (WPM). **Workplace Connection**
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.*\*The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.* At NiSource, you'll be part of the team serving nearly four million customers throughout the Midwest and Mid-Atlantic, who count on us to energize their homes and businesses. Whether speaking with customers by phone, analyzing financial data or installing new gas lines in a neighborhood, you’ll meet exciting challenges each day and make the most of your skills and talents. And you’ll be part of a company that was named by Forbes magazine as one of America’s Best Large Employers.
We're looking for talent from all backgrounds. We invite candidates of all abilities to come as they are and do what they love. Through our years of successful growth, we’ve stayed true to our roots by making a difference in the lives of millions of our customers. If you’re interested in joining an inclusive, innovative company that fosters opportunity for growth, NiSource might be the place for you. #J-18808-Ljbffr
**Preferred Qualifications**2–3 years of call center and/or customer service experience. 2–5 years of remote customer service experience. Experience in the utility industry. Advanced computer skills, including navigating multiple tabs, windows, and systems. Ability to type 60–65 words per minute (WPM). **Workplace Connection**
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.*\*The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.* At NiSource, you'll be part of the team serving nearly four million customers throughout the Midwest and Mid-Atlantic, who count on us to energize their homes and businesses. Whether speaking with customers by phone, analyzing financial data or installing new gas lines in a neighborhood, you’ll meet exciting challenges each day and make the most of your skills and talents. And you’ll be part of a company that was named by Forbes magazine as one of America’s Best Large Employers.
We're looking for talent from all backgrounds. We invite candidates of all abilities to come as they are and do what they love. Through our years of successful growth, we’ve stayed true to our roots by making a difference in the lives of millions of our customers. If you’re interested in joining an inclusive, innovative company that fosters opportunity for growth, NiSource might be the place for you. #J-18808-Ljbffr