NiSource
Why Consider This Job Opportunity
Starting pay of $21.00 per hour, plus a $500 sign‑on bonus paid in two installments
Opportunity for career advancement and growth within the organization
Primarily remote position with occasional onsite visits as needed
Supportive and collaborative work environment
Comprehensive training program provided to ensure success in the role
Responsibilities
Respond to billing inquiries and resolve issues related to billing accuracy or payments
Handle emergency calls promptly and professionally
Process customer requests for move‑ins, account additions, and service transfers
Manage refunds, compensation requests, and account updates
Collaborate in a team environment to achieve shared objectives
Qualifications
At least 18 years of age
High school diploma or equivalent required
Minimum of one (1) year of customer service experience
Proficient computer skills, including navigating multiple tabs, windows, and systems
Strong written and verbal communication skills
Preferred Qualifications
2–3 years of call center and/or customer service experience
2–5 years of remote customer service experience
Experience in the utility industry
Advanced computer skills, including navigating multiple tabs, windows, and systems
Ability to type 60–65 words per minute (WPM)
We are an equal opportunity employer.
#J-18808-Ljbffr
Starting pay of $21.00 per hour, plus a $500 sign‑on bonus paid in two installments
Opportunity for career advancement and growth within the organization
Primarily remote position with occasional onsite visits as needed
Supportive and collaborative work environment
Comprehensive training program provided to ensure success in the role
Responsibilities
Respond to billing inquiries and resolve issues related to billing accuracy or payments
Handle emergency calls promptly and professionally
Process customer requests for move‑ins, account additions, and service transfers
Manage refunds, compensation requests, and account updates
Collaborate in a team environment to achieve shared objectives
Qualifications
At least 18 years of age
High school diploma or equivalent required
Minimum of one (1) year of customer service experience
Proficient computer skills, including navigating multiple tabs, windows, and systems
Strong written and verbal communication skills
Preferred Qualifications
2–3 years of call center and/or customer service experience
2–5 years of remote customer service experience
Experience in the utility industry
Advanced computer skills, including navigating multiple tabs, windows, and systems
Ability to type 60–65 words per minute (WPM)
We are an equal opportunity employer.
#J-18808-Ljbffr