NiSource
Remote Customer Service Representative - OH & PA
NiSource, Columbus, Georgia, United States, 31900
Employer Industry: Utility Services
Why consider this job opportunity
Starting pay of $21.00 per hour, plus a $500 sign-on bonus paid in two installments Opportunity for career advancement and growth within the organization Primarily remote work with the flexibility to manage your schedule Supportive and collaborative work environment Comprehensive training program to enhance customer service skills Commitment to employee inclusion and respect for diverse perspectives What to Expect (Job Responsibilities)
Respond to billing inquiries and resolve issues related to billing accuracy or payments Handle emergency calls promptly and professionally Process customer requests for move-ins, account additions, and service transfers Manage refunds, compensation requests, and account updates Collaborate in a team environment to achieve shared objectives What is Required (Qualifications)
Must be at least 18 years of age High school diploma or equivalent required Minimum of one (1) year of customer service experience Proficient computer skills, including navigating multiple tabs, windows, and systems Strong written and verbal communication skills How to Stand Out (Preferred Qualifications)
2–3 years of call center and/or customer service experience 2–5 years of remote customer service experience Experience in the utility industry Advanced computer skills, including navigating multiple tabs, windows, and systems Ability to type 60–65 words per minute (WPM) Equal Opportunity and Privacy Statement
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Starting pay of $21.00 per hour, plus a $500 sign-on bonus paid in two installments Opportunity for career advancement and growth within the organization Primarily remote work with the flexibility to manage your schedule Supportive and collaborative work environment Comprehensive training program to enhance customer service skills Commitment to employee inclusion and respect for diverse perspectives What to Expect (Job Responsibilities)
Respond to billing inquiries and resolve issues related to billing accuracy or payments Handle emergency calls promptly and professionally Process customer requests for move-ins, account additions, and service transfers Manage refunds, compensation requests, and account updates Collaborate in a team environment to achieve shared objectives What is Required (Qualifications)
Must be at least 18 years of age High school diploma or equivalent required Minimum of one (1) year of customer service experience Proficient computer skills, including navigating multiple tabs, windows, and systems Strong written and verbal communication skills How to Stand Out (Preferred Qualifications)
2–3 years of call center and/or customer service experience 2–5 years of remote customer service experience Experience in the utility industry Advanced computer skills, including navigating multiple tabs, windows, and systems Ability to type 60–65 words per minute (WPM) Equal Opportunity and Privacy Statement
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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