Community Choice Financial Family of Brands
Customer Service Representative
Community Choice Financial Family of Brands, Arlington, Texas, United States, 76000
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Customer Service Representative
role at
Community Choice Financial Family of Brands . Customer Service Representative – Speedy Cash, Arlington, TX As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll work in a fast-paced environment, build connections with our diverse customer base, and process transactions (i.e., check cashing, money transfers, and customer payments) while delivering exceptional in-store experiences. Our senior leaders often started in this entry-level role, and you’ll receive hands-on training, coaching, and development to support long-term success.
Your Opportunity As a Customer Service Representative, you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in a fast-paced environment by building connections with our diverse customer base and processing transactions (i.e., check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. You’ll receive hands-on training, coaching, and development to support your long-term success.
Compensation The hourly wage for the position is $14.00 per hour. The hourly rate is part of our Total Compensation package.
Benefits & Perks
Paid on-the-job training and a comprehensive new hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training enabling movement across our eleven brands nationwide.
Enrollment in a Key Holder Program to develop leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Multiple medical insurance coverage options, including telemedicine and spending accounts (HSA/FSA).
401(k) and Roth 401(k) with company match.
Company-sponsored Life and AD&D Insurance.
Voluntary benefits (dental, vision, disability, life, ID theft protection, legal services, pet insurance, etc.).
Employee Assistance Program with mental health resources and life coaching.
Discount Marketplace with exclusive retailer discounts.
Paid time off starting at 12 days in the first year.
Relaxed, business casual dress code (jeans and sneakers allowed).
Note: Benefits subject to plan documents and change at any time.
What You’ll Do – Essential Duties And Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions with accuracy.
Offer personalized financial services to fit customers’ needs.
Enter and maintain customer information in a POS system with precision.
Build new business through daily call campaigns.
Assist in customer account management and collections by accepting payments and managing appointments.
Support on-site activities outside the store as applicable (e.g., vehicle appraisals, errands, events).
Maintain store appearance and cleanliness to enhance the customer experience.
Follow security protocols and perform opening/closing procedures, including vault and cash drawer management as needed.
Adhere to company policies and relevant laws and regulations; participate in ongoing training.
Work efficiently in a dynamic environment and manage multiple tasks to meet performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time in-person schedule, including weekends; minimum 40 hours per week (subject to change).
What We’re Looking For – Qualifications And Skills
High school diploma or equivalent.
Excellent verbal and written communication skills with a professional demeanor.
Meticulous attention to detail and data entry accuracy.
Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Background check required, with results considered in accordance with applicable law.
Ability to meet physical demands (standing up to 90% of the time, lifting up to 25 pounds, moving around the store, and using a keyboard).
Nice To Haves – Preferred Qualifications And Skills
Experience in check cashing, document verification, and/or money order processing.
Cash handling and vault management experience.
Bilingual (English/Spanish) is a plus in certain locations.
Valid driver’s license, auto insurance, and access to a personal vehicle (mileage compensated).
Our Purpose The Community Choice Financial® Family of Brands is one of the largest consumer specialty finance organizations in the U.S., with over 10 brands and 1,500+ stores across 24 states, plus online offerings in 20 states. We’re committed to helping people get the short-term financial services they need when they need it the most.
Workplace Awards & Recognition We are recognized as a Military Friendly Employer and Military Friendly Spouse Employer, and have been named a Top Employer for Hispanic and Latinos by HLPA (2023–2025). We were also named America’s Greatest Workplace in Financial Services 2025 by Newsweek.
Important Notices Think you’d thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers
The information contained herein is not an all-inclusive list of duties and responsibilities. The Company may revise the job description at any time. Requirements, skills, and abilities are intended to illustrate minimal standards required to perform the position. The Community Choice Financial® Family of Brands will never ask you for banking or other payment information during the interview or hiring process. In-store positions are in person only. CCFI Companies, LLC is an equal-opportunity employer.
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Customer Service Representative
role at
Community Choice Financial Family of Brands . Customer Service Representative – Speedy Cash, Arlington, TX As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll work in a fast-paced environment, build connections with our diverse customer base, and process transactions (i.e., check cashing, money transfers, and customer payments) while delivering exceptional in-store experiences. Our senior leaders often started in this entry-level role, and you’ll receive hands-on training, coaching, and development to support long-term success.
Your Opportunity As a Customer Service Representative, you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in a fast-paced environment by building connections with our diverse customer base and processing transactions (i.e., check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. You’ll receive hands-on training, coaching, and development to support your long-term success.
Compensation The hourly wage for the position is $14.00 per hour. The hourly rate is part of our Total Compensation package.
Benefits & Perks
Paid on-the-job training and a comprehensive new hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training enabling movement across our eleven brands nationwide.
Enrollment in a Key Holder Program to develop leadership potential for promotion.
Performance-based career advancement.
Educational Reimbursement Program.
Multiple medical insurance coverage options, including telemedicine and spending accounts (HSA/FSA).
401(k) and Roth 401(k) with company match.
Company-sponsored Life and AD&D Insurance.
Voluntary benefits (dental, vision, disability, life, ID theft protection, legal services, pet insurance, etc.).
Employee Assistance Program with mental health resources and life coaching.
Discount Marketplace with exclusive retailer discounts.
Paid time off starting at 12 days in the first year.
Relaxed, business casual dress code (jeans and sneakers allowed).
Note: Benefits subject to plan documents and change at any time.
What You’ll Do – Essential Duties And Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions with accuracy.
Offer personalized financial services to fit customers’ needs.
Enter and maintain customer information in a POS system with precision.
Build new business through daily call campaigns.
Assist in customer account management and collections by accepting payments and managing appointments.
Support on-site activities outside the store as applicable (e.g., vehicle appraisals, errands, events).
Maintain store appearance and cleanliness to enhance the customer experience.
Follow security protocols and perform opening/closing procedures, including vault and cash drawer management as needed.
Adhere to company policies and relevant laws and regulations; participate in ongoing training.
Work efficiently in a dynamic environment and manage multiple tasks to meet performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time in-person schedule, including weekends; minimum 40 hours per week (subject to change).
What We’re Looking For – Qualifications And Skills
High school diploma or equivalent.
Excellent verbal and written communication skills with a professional demeanor.
Meticulous attention to detail and data entry accuracy.
Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Background check required, with results considered in accordance with applicable law.
Ability to meet physical demands (standing up to 90% of the time, lifting up to 25 pounds, moving around the store, and using a keyboard).
Nice To Haves – Preferred Qualifications And Skills
Experience in check cashing, document verification, and/or money order processing.
Cash handling and vault management experience.
Bilingual (English/Spanish) is a plus in certain locations.
Valid driver’s license, auto insurance, and access to a personal vehicle (mileage compensated).
Our Purpose The Community Choice Financial® Family of Brands is one of the largest consumer specialty finance organizations in the U.S., with over 10 brands and 1,500+ stores across 24 states, plus online offerings in 20 states. We’re committed to helping people get the short-term financial services they need when they need it the most.
Workplace Awards & Recognition We are recognized as a Military Friendly Employer and Military Friendly Spouse Employer, and have been named a Top Employer for Hispanic and Latinos by HLPA (2023–2025). We were also named America’s Greatest Workplace in Financial Services 2025 by Newsweek.
Important Notices Think you’d thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers
The information contained herein is not an all-inclusive list of duties and responsibilities. The Company may revise the job description at any time. Requirements, skills, and abilities are intended to illustrate minimal standards required to perform the position. The Community Choice Financial® Family of Brands will never ask you for banking or other payment information during the interview or hiring process. In-store positions are in person only. CCFI Companies, LLC is an equal-opportunity employer.
#J-18808-Ljbffr