Apria
Overview
Join to apply for the
Branch Coordinator - TELEWORK
role at
Apria . This position offers telecommuting with responsibilities to support daily operations of multiple branch offices for high acuity respiratory and pediatric populations within the ABC-Apria CRS division. Job Summary
The purpose of this position is to offer support to the daily operations of the multiple branch offices specific to high acuity respiratory and pediatric population for ABC-Apria CRS division. This role is eligible for telecommuting. Responsibilities
Work with Sales team, referrals and/or patients to gather missing documentation/information to meet insurance guidelines. Answer phone calls from customers to provide introductory information to new customers, determine the quickest, most effective ways to answer questions, troubleshoot common issues with a product or service, collaborate with the branch team and other departments to find resolutions, and escalate queries when necessary. Perform processing duties for the Branch, including creating and working with intakes, reviewing ACIS screens to assist customers, and confirming delivery appointments; verify insurance, obtain authorization of equipment based on payor guidelines, complete tasks in processing tools, monitor faxes and perform data entry document triage. Perform post-delivery work order confirmation and data entry. Perform initial outbound calls, faxes, and SMS texting to patients and referrals on receipt of orders. Handle requests for audit/documentation purposes and assist with document retrieval for billing purposes. Collect credit card/billing information as needed. Assist with patient scheduling for delivery and pick up of equipment. Carry out filing and faxing of records on a routine basis. In addition to set up or return of equipment, may instruct patients, complete paperwork, explain insurance and out-of-pocket expenses, and handle payments. May perform outbound customer satisfaction calls to patients and referrals. Performs other duties as required. Supervisory Responsibilities
N/A Meets company minimum standard of Background Check Education and/or Experience
High school diploma or GED is required. At least two years related experience in an office environment is preferred. Certificates, Licenses, Registrations or Professional Designations
N/A Skills, Knowledge and Abilities
Good organizational skills. Strong customer relations/problem solving. Strong phone skills. Strong interpersonal and teamwork skills. Ability to multi-task effectively. Ability to communicate effectively via phone using technology software electronically. If participating in coordination, delivery, function testing or downloads of respiratory equipment, all applicable competency testing must be completed prior to conducting those activities. Computer Skills
Microsoft Office programs. Basic printing/faxing/scanning. Language Skills
English (reading, writing, verbal). Mathematical Skills
Basic Math Skills Preferred Qualifications
Knowledge of DOT/FDA Regulations. Other Skills
Previous interaction with the Public in a service management industry. Physical Demands
While performing the duties of this job, the employee uses hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. May travel by plane and automobile (if applicable). Possible lifting of equipment up to 50 lbs. Work Environment
Work is performed remotely. Equal Opportunity
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.
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Join to apply for the
Branch Coordinator - TELEWORK
role at
Apria . This position offers telecommuting with responsibilities to support daily operations of multiple branch offices for high acuity respiratory and pediatric populations within the ABC-Apria CRS division. Job Summary
The purpose of this position is to offer support to the daily operations of the multiple branch offices specific to high acuity respiratory and pediatric population for ABC-Apria CRS division. This role is eligible for telecommuting. Responsibilities
Work with Sales team, referrals and/or patients to gather missing documentation/information to meet insurance guidelines. Answer phone calls from customers to provide introductory information to new customers, determine the quickest, most effective ways to answer questions, troubleshoot common issues with a product or service, collaborate with the branch team and other departments to find resolutions, and escalate queries when necessary. Perform processing duties for the Branch, including creating and working with intakes, reviewing ACIS screens to assist customers, and confirming delivery appointments; verify insurance, obtain authorization of equipment based on payor guidelines, complete tasks in processing tools, monitor faxes and perform data entry document triage. Perform post-delivery work order confirmation and data entry. Perform initial outbound calls, faxes, and SMS texting to patients and referrals on receipt of orders. Handle requests for audit/documentation purposes and assist with document retrieval for billing purposes. Collect credit card/billing information as needed. Assist with patient scheduling for delivery and pick up of equipment. Carry out filing and faxing of records on a routine basis. In addition to set up or return of equipment, may instruct patients, complete paperwork, explain insurance and out-of-pocket expenses, and handle payments. May perform outbound customer satisfaction calls to patients and referrals. Performs other duties as required. Supervisory Responsibilities
N/A Meets company minimum standard of Background Check Education and/or Experience
High school diploma or GED is required. At least two years related experience in an office environment is preferred. Certificates, Licenses, Registrations or Professional Designations
N/A Skills, Knowledge and Abilities
Good organizational skills. Strong customer relations/problem solving. Strong phone skills. Strong interpersonal and teamwork skills. Ability to multi-task effectively. Ability to communicate effectively via phone using technology software electronically. If participating in coordination, delivery, function testing or downloads of respiratory equipment, all applicable competency testing must be completed prior to conducting those activities. Computer Skills
Microsoft Office programs. Basic printing/faxing/scanning. Language Skills
English (reading, writing, verbal). Mathematical Skills
Basic Math Skills Preferred Qualifications
Knowledge of DOT/FDA Regulations. Other Skills
Previous interaction with the Public in a service management industry. Physical Demands
While performing the duties of this job, the employee uses hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. May travel by plane and automobile (if applicable). Possible lifting of equipment up to 50 lbs. Work Environment
Work is performed remotely. Equal Opportunity
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.
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