AEROCONTACT
IT Technician (H/F) - SAFRAN ELECTRONICS & DEFENSE AVIONICS USA, LLC
AEROCONTACT, Grand Prairie, Texas, United States, 75051
IT Technician (H/F) - SAFRAN ELECTRONICS & DEFENSE AVIONICS USA, LLC
Join to apply for the IT Technician (H/F) - SAFRAN ELECTRONICS & DEFENSE AVIONICS USA, LLC role at AEROCONTACT. Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Electronics & Defense propose à ses clients des solutions d'intelligence embarquée leur permettant d'appréhender l'environnement, de réduire la charge mentale et de garantir une trajectoire, même en situation critique, ce dans tous les environnements : sur terre, en mer, dans le ciel ou l'espace. La société met les expertises de ses 13 000 collaborateurs au service de ces trois fonctions : observer, décider et guider, pour les marchés civils et militaires. Job Summary
The Information Technology Technician (IT Tech) will support customers directly, handling issues across all technology including workstations, printers, networks, and vendor-specific hardware and software. This role will be the escalation point for a team of four L1 specialists, and will need a strong understanding in networking, switching and routing, VPNs, and VOIP systems. Essential Job Functions
Support local clients directly, handling issues across all technology including workstations, servers, printers, networks, and vendor-specific hardware and software. Respond to requests for technical assistance via phone, chat, or email, and provide regular updates to customers on their support requests. Diagnose and resolve technical issues and log all customer interactions into the ticketing system. Provide support for corporate‐owned assets (primarily workstations, laptops, servers), ranging from basic help desk support up to advanced troubleshooting. Troubleshoot and resolve problems for all networked devices (desktops, laptops, tablets, cell phones, printers, routers, switches, WAN and LAN connectivity). Communicate to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc. Maintain specific knowledge of the customer and how IT relates to their business strategy and goals. Document internal processes and procedures related to duties and responsibilities. Perform additional duties as required. Required Competencies
Education / Experience High school diploma or GED equivalent and a minimum of 1 year of relevant information technology experience. AA/AS degree in a related field and/or undergraduate courses in related fields, preferred. Minimum of 3+ years of experience in Desktop Support. Knowledge, Skills, and Abilities Experience with Active Directory Administration, Exchange On‑Premise and Office 365 Administration. Understanding of VPNs (user provisioning / administration) and Azure AD Sync and 2FA. Understanding of TCP and UDP protocols. Monitoring and verifying backup solutions and troubleshooting backup issues. Basic understanding of Mac OS, iOS (cell phones). Certifications such as CompTIA, CCNA, etc. are a plus. Experience with VOIP troubleshooting is a plus. Experience with SCCM, MDT or other imaging software is a plus. Knowledge in printer configuration and maintenance. Knowledge in computer maintenance. Ability to detect and troubleshoot network problems. Familiarity with desktop support. Ability to interpret layout drawings. Knowledge in safe lifting techniques. Knowledge in Microsoft Windows operating systems (Windows XP, 7, 10). Knowledge in network cable installation. Leadership, management, and personal skills. Ability to self‑manage with minimum supervision. Good verbal and written communication skills, and customer service availability. Good time management. Strong problem‑solving abilities and attention to detail. Travel
Potential travel between Irvine, California and other locations up to 10%. Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Information Technology Industries
Staffing and Recruiting
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Join to apply for the IT Technician (H/F) - SAFRAN ELECTRONICS & DEFENSE AVIONICS USA, LLC role at AEROCONTACT. Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Electronics & Defense propose à ses clients des solutions d'intelligence embarquée leur permettant d'appréhender l'environnement, de réduire la charge mentale et de garantir une trajectoire, même en situation critique, ce dans tous les environnements : sur terre, en mer, dans le ciel ou l'espace. La société met les expertises de ses 13 000 collaborateurs au service de ces trois fonctions : observer, décider et guider, pour les marchés civils et militaires. Job Summary
The Information Technology Technician (IT Tech) will support customers directly, handling issues across all technology including workstations, printers, networks, and vendor-specific hardware and software. This role will be the escalation point for a team of four L1 specialists, and will need a strong understanding in networking, switching and routing, VPNs, and VOIP systems. Essential Job Functions
Support local clients directly, handling issues across all technology including workstations, servers, printers, networks, and vendor-specific hardware and software. Respond to requests for technical assistance via phone, chat, or email, and provide regular updates to customers on their support requests. Diagnose and resolve technical issues and log all customer interactions into the ticketing system. Provide support for corporate‐owned assets (primarily workstations, laptops, servers), ranging from basic help desk support up to advanced troubleshooting. Troubleshoot and resolve problems for all networked devices (desktops, laptops, tablets, cell phones, printers, routers, switches, WAN and LAN connectivity). Communicate to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc. Maintain specific knowledge of the customer and how IT relates to their business strategy and goals. Document internal processes and procedures related to duties and responsibilities. Perform additional duties as required. Required Competencies
Education / Experience High school diploma or GED equivalent and a minimum of 1 year of relevant information technology experience. AA/AS degree in a related field and/or undergraduate courses in related fields, preferred. Minimum of 3+ years of experience in Desktop Support. Knowledge, Skills, and Abilities Experience with Active Directory Administration, Exchange On‑Premise and Office 365 Administration. Understanding of VPNs (user provisioning / administration) and Azure AD Sync and 2FA. Understanding of TCP and UDP protocols. Monitoring and verifying backup solutions and troubleshooting backup issues. Basic understanding of Mac OS, iOS (cell phones). Certifications such as CompTIA, CCNA, etc. are a plus. Experience with VOIP troubleshooting is a plus. Experience with SCCM, MDT or other imaging software is a plus. Knowledge in printer configuration and maintenance. Knowledge in computer maintenance. Ability to detect and troubleshoot network problems. Familiarity with desktop support. Ability to interpret layout drawings. Knowledge in safe lifting techniques. Knowledge in Microsoft Windows operating systems (Windows XP, 7, 10). Knowledge in network cable installation. Leadership, management, and personal skills. Ability to self‑manage with minimum supervision. Good verbal and written communication skills, and customer service availability. Good time management. Strong problem‑solving abilities and attention to detail. Travel
Potential travel between Irvine, California and other locations up to 10%. Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Information Technology Industries
Staffing and Recruiting
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