Wellstar Health System
Front Office Specialist - ENT@ Acworth
Wellstar Health System, Acworth, Georgia, United States, 30102
Work Shift
Day (United States of America)
Job Summary
The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check‑in and check‑out, answering telephones, scheduling appointments, cash management, and administrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals, and is required to multi‑task while communicating with various customers.
Customer Service – Core Responsibilities and Essential Functions Adhering to AIDET principles, greet patients and guests warmly in person or on the telephone; identify self and practice.
Answer incoming calls, direct to appropriate personnel, take messages as needed within the EHR, handle non‑clinical processes, and schedule patient appointments.
Communicate promptly and often with patients when there is a delay or wait for care.
Work with clinical staff and providers in a team approach.
Manage patient call wait times; monitor queue in the system, respond to voicemails and messages timely, and offer callback options if waiting is long.
Operations / Revenue Cycle Register and schedule patients, verify insurance eligibility through Experion, check‑in patients, scan insurance cards and ID into the EHR, and ensure completion of all necessary paperwork.
Collect co‑pays and outstanding balances, following the WMG LD90 cash management policy.
Manage cash allowance, verify opening balance, ensure correct change and collections, and accurately reconcile superbills/posting reports with daily bank bag checks.
Check patients out, collect deductibles or self‑pay balances, set up payment arrangements, and schedule next visits.
Contact patients for appointment reminders.
Administrative Coordinate with the clinic for pharmaceutical representatives, visitors, sample pick‑ups, and other clinic requests.
Other duties as assigned by management.
Required Minimum Education High School Diploma or Equivalent
Required Minimum Experience 1‑2 years administrative front office experience in a physician practice or health care setting – Preferred
Previous customer service experience – Required
Required Minimum Skills Computer skills essential.
Medical terminology including coding (CPT‑4, ICD‑9, HCPCS) preferred.
Knowledge of insurance filing and requirements.
Strong verbal and written communication skills.
Ability to communicate and understand verbal and written English, and display a positive attitude while working in a team setting.
Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.
#J-18808-Ljbffr
Day (United States of America)
Job Summary
The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check‑in and check‑out, answering telephones, scheduling appointments, cash management, and administrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals, and is required to multi‑task while communicating with various customers.
Customer Service – Core Responsibilities and Essential Functions Adhering to AIDET principles, greet patients and guests warmly in person or on the telephone; identify self and practice.
Answer incoming calls, direct to appropriate personnel, take messages as needed within the EHR, handle non‑clinical processes, and schedule patient appointments.
Communicate promptly and often with patients when there is a delay or wait for care.
Work with clinical staff and providers in a team approach.
Manage patient call wait times; monitor queue in the system, respond to voicemails and messages timely, and offer callback options if waiting is long.
Operations / Revenue Cycle Register and schedule patients, verify insurance eligibility through Experion, check‑in patients, scan insurance cards and ID into the EHR, and ensure completion of all necessary paperwork.
Collect co‑pays and outstanding balances, following the WMG LD90 cash management policy.
Manage cash allowance, verify opening balance, ensure correct change and collections, and accurately reconcile superbills/posting reports with daily bank bag checks.
Check patients out, collect deductibles or self‑pay balances, set up payment arrangements, and schedule next visits.
Contact patients for appointment reminders.
Administrative Coordinate with the clinic for pharmaceutical representatives, visitors, sample pick‑ups, and other clinic requests.
Other duties as assigned by management.
Required Minimum Education High School Diploma or Equivalent
Required Minimum Experience 1‑2 years administrative front office experience in a physician practice or health care setting – Preferred
Previous customer service experience – Required
Required Minimum Skills Computer skills essential.
Medical terminology including coding (CPT‑4, ICD‑9, HCPCS) preferred.
Knowledge of insurance filing and requirements.
Strong verbal and written communication skills.
Ability to communicate and understand verbal and written English, and display a positive attitude while working in a team setting.
Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.
#J-18808-Ljbffr