Education Technology Computer Technician

TITLE: Education Technology Computer Technician REPORTS TO: Education Director of Technology APPROVAL DATE: 04/22/2025 Job Goal: The School District IT Technician is primarily based at the district office and provides technical support, troubleshooting, and maintenance services across the district. Assignments are managed through a ticketing system, where technicians address issues related to district-issued devices (MacBooks, Windows devices, Chromebooks), Google Workspace, access control systems, security camera systems, and audio enhancement technologies. This role also involves Chromebook management, repair, and support, as well as assisting with training and testing support for teachers and staff. SUPERVISORY RESPONSIBILITY: N/A ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned. Conducts oneself in the best interest of students, in accordance with the highest traditions of public education and in support of the District’s mission. Chromebook Management & Support: Manage, configure, and maintain the district’s fleet of Chromebooks through the Google Admin Console, ensuring proper enrollment, policy enforcement, and application deployment. Provide troubleshooting, repairs, and maintenance for Chromebooks, including hardware (screen replacements, battery repairs) and software (operating system issues, app configurations). Address Chromebook-related issues submitted through the ticketing system and ensure timely resolution. Device Support & Maintenance (MacBooks, Windows Devices): Respond to service tickets related to MacBooks, Windows laptops, Chromebooks and desktops, providing troubleshooting and repairs for hardware and software issues. Install and update operating systems and software, ensuring devices are secure and compliant with district policies. Manage device configurations, software installations, and user profiles for MacBooks, Windows devices, and Chromebooks as needed. Google Workspace Support: Provide technical support for Google Workspace applications (Gmail, Google Drive, Google Meet, Google Classroom, etc.). Troubleshoot user issues related to Google accounts, permissions, and access to district tools and services. Resolve Google-related issues submitted through the ticketing system and provide follow-up support as necessary. Access Control Systems: Assist with configuring and managing access control doors across the district, ensuring only authorized personnel can access secure areas. ? Address support tickets related to access control systems, including troubleshooting issues with badge readers and access privileges. Camera Systems: Provide technical support for district surveillance and camera systems, including troubleshooting and ensuring proper functionality. Respond to service tickets related to camera systems and ensure that security camera access is functioning properly for authorized personnel. Audio Enhancement Systems: Assist with the setup and maintenance of audio enhancement systems in classrooms, auditoriums, and other district facilities. Troubleshoot issues related to audio systems, microphones, speakers, and other AV equipment submitted through the ticketing system. Technical Support & Troubleshooting: Respond to technical support tickets for a range of issues related to hardware, software, network connectivity, and security. Resolve issues with device synchronization, network access, and platform compatibility across Google, Mac, and Windows environments. Testing Support: Assist with testing technology in classrooms, auditoriums, and other district facilities to ensure all systems are functioning correctly. Perform routine checks, preventative maintenance, and troubleshooting on technology systems. Training & User Support: Provide training to district staff and students on the proper use of technology, including devices, software, and educational tools. Offer ongoing support and resources, ensuring staff and students can effectively use technology for learning and administrative tasks. Required Skills and Qualifications: Education: High school diploma required; associate’s degree in Information Technology or related field preferred. Certifications (e.g., Google Certified Educator, Apple Certified Support Professional, CompTIA A+) are a plus. Experience: Experience supporting Google Workspace, MacBooks, Windows devices, Chromebooks, and classroom technology in a school district or educational environment. Technical Proficiency: Strong knowledge of Chromebook management, including Google Admin Console, software deployment, and device configurations. Experience troubleshooting and maintaining MacBooks, Windows devices, and Chromebooks. Familiarity with access control systems, security camera setups, and audio enhancement technologies. Basic understanding of networking, Wi-Fi troubleshooting, and internet connectivity issues. Customer Service Skills: Excellent communication skills, both verbal and written, to provide clear instructions and support to non-technical users. Ability to train and guide staff and students on the proper use of technology. Problem-Solving: Strong analytical skills to diagnose and resolve technical issues efficiently and effectively. Adaptability: Ability to quickly learn and adapt to new technologies and changes in the educational environment. Desirable Skills: Network Support: Knowledge of networking configurations, wireless setup, and network troubleshooting. Security Systems: Familiarity with security camera systems (e.g., IP cameras, DVR/NVR systems) and access control technologies. Audio/Visual Systems: Experience with audio enhancement equipment and AV integration in educational settings. Working Conditions. Primary Location: District office, with assignments based on tickets entered in the ticketing system. Hours: Full-time, with the possibility of on-call or after-hours support depending on district needs. Environment: Primarily office-based but may require travel within district schools and facilities to address specific tickets. Occasional lifting of technology equipment may be required. Salary Range: REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS While performing the duties of this job, the employee is frequently required to sit, talk or listen. The employee is occasionally required to stand, walk, reach, bend, and sometimes lift up to 25 pounds. Mobility skills are necessary to access a variety of work locations. OTHER SKILLS and ABILITIES Ability to apply knowledge of current research and theory in specific field. Ability to establish and maintain effective working relationships with students, staff and the community. Ability to communicate clearly and concisely both in oral and written form. Ability to perform duties with awareness of all district requirements and Board of Education policies. WORK ENVIRONMENT The employee will work in an environment adhering to school board policy. This position may require work hours that vary as a result of evening activities or emergencies. In addition, job requirements may require work on weekends, holidays and attendance at meetings. PROFESSIONAL CONDUCT Employee acknowledges that he/she is required to maintain a high standard of professional conduct in compliance with the Mississippi Code of Ethics. Breach of said professional conduct includes but is not limited to: neglect of duty, dishonesty, engagement in acts that are contrary to VWSD policy, unlawful activities, or any other conduct which is seriously prejudicial to the school district. CLASSIFICATION UNDER FSLA Non-Exempt FUNDING SOURCE TERMS OF EMPLOYMENT 240 Days

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