City of Houston
Position Overview
Join to apply for the Part Time Customer Service Clerk role at City of Houston.
Applications Accepted From: All Persons Interested
Division: Customer Experience
Location: Various
Workdays & Hours: Monday – Sunday 8:00 AM – 8:15 PM (Various/Shifts)
Subject to change
Description of Duties / Essential Functions Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Part‑Time Customer Service Clerks in our neighborhood libraries, the Central Library. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working with technology, and interact with people of all ages from diverse backgrounds. Part‑Time Customer Service Clerks work 20 hours each week.
The Part‑Time Customer Service Clerk Duties May Include
Interacting with customers at the customer service desk to find basic information and library materials.
Assisting customers regarding library services, policies, procedures, resources, basic technology, and computer usage.
Facilitating the use of the public computers and troubleshooting technology‑related issues.
Retrieving library materials for customers and sorting and shelving books, publications, and other items according to established procedures.
Assisting with library programming and outreach to community groups for all ages.
Working at least one evening a week and every Saturday in Neighborhood Libraries and every Saturday and Sunday at locations that are open on Sundays.
Applicants are encouraged to submit a Cover Letter and Resume when applying. HPL serves a diverse population of 2.3 million citizens through a network of Neighborhood Libraries across the Houston area, as well as the Central Library and three History Research libraries. For a location listing of our Neighborhood Libraries and Central Library, please visit https://houstonlibrary.org/all-locations.
Working Conditions Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to communicate orally and in writing effectively.
Minimum Requirements Education Requirements Requires a high school diploma or a GED.
Experience Requirements Six (6) months of clerical/customer service experience are required.
License Requirements None.
Preferences
Proficient computer skills and working knowledge of Microsoft Office.
Experience working with people of diverse backgrounds.
Ability to communicate effectively orally and in writing.
Strong interpersonal skills and the ability to collaborate with others.
Experience working with children and families.
Fluency in a foreign language is highly preferred.
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1‑6.
Application Procedures Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during the active posting period. Applications must be submitted online at: www.houstontx.gov.
Salary Information Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. Pay Grade: 10.
Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
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Applications Accepted From: All Persons Interested
Division: Customer Experience
Location: Various
Workdays & Hours: Monday – Sunday 8:00 AM – 8:15 PM (Various/Shifts)
Subject to change
Description of Duties / Essential Functions Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Part‑Time Customer Service Clerks in our neighborhood libraries, the Central Library. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working with technology, and interact with people of all ages from diverse backgrounds. Part‑Time Customer Service Clerks work 20 hours each week.
The Part‑Time Customer Service Clerk Duties May Include
Interacting with customers at the customer service desk to find basic information and library materials.
Assisting customers regarding library services, policies, procedures, resources, basic technology, and computer usage.
Facilitating the use of the public computers and troubleshooting technology‑related issues.
Retrieving library materials for customers and sorting and shelving books, publications, and other items according to established procedures.
Assisting with library programming and outreach to community groups for all ages.
Working at least one evening a week and every Saturday in Neighborhood Libraries and every Saturday and Sunday at locations that are open on Sundays.
Applicants are encouraged to submit a Cover Letter and Resume when applying. HPL serves a diverse population of 2.3 million citizens through a network of Neighborhood Libraries across the Houston area, as well as the Central Library and three History Research libraries. For a location listing of our Neighborhood Libraries and Central Library, please visit https://houstonlibrary.org/all-locations.
Working Conditions Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to communicate orally and in writing effectively.
Minimum Requirements Education Requirements Requires a high school diploma or a GED.
Experience Requirements Six (6) months of clerical/customer service experience are required.
License Requirements None.
Preferences
Proficient computer skills and working knowledge of Microsoft Office.
Experience working with people of diverse backgrounds.
Ability to communicate effectively orally and in writing.
Strong interpersonal skills and the ability to collaborate with others.
Experience working with children and families.
Fluency in a foreign language is highly preferred.
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1‑6.
Application Procedures Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during the active posting period. Applications must be submitted online at: www.houstontx.gov.
Salary Information Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. Pay Grade: 10.
Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
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