City of Houston
Customer Service Clerk – Youth or Adult
City of Houston, Houston, Texas, United States, 77246
POSITION OVERVIEW
Application accepted from all persons interested. Division/Section: Customer Experience / NL and Central. Workday & Hours: Rotating shift – Monday – Sunday – 8a.m. – 8p.m. Includes evenings and weekends.
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS The Houston Public Library (HPL) is seeking team‑oriented people with a passion for customer service to work as Customer Service Clerks (Youth or Adult Services) in our Neighborhood Libraries. Successful candidates will provide exceptional customer service at the customer service desk to find basic information and library material, assist customers with library services, policies, procedures, resources, basic technology, and computer usage, retrieve library materials and shelve returned materials, assist with programs and other library services, and enjoy interacting with people of all ages from diverse backgrounds. In addition to these duties, the following specialized tasks may be part of the daily work:
Assist with innovative programming in the library for youth of all ages including story time, crafts, STEM kits, after school programs, and passive programming.
Collaborate and conduct outreach with local community groups, other libraries, and city departments, as well as schools and day care centers.
Utilize general knowledge of literature and resources to promote many services like literacy and homework help resources such as Brainfuse and Learning Express Library.
Enjoy working with youth and creating quality experiences for them and their families.
Work one evening a week and every other weekend (Saturday and/or Sunday) 8:00 a.m. – 8:15 p.m. (rotating shift).
WORKING CONDITIONS The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of paper or books (up to 20 pounds or an equivalent weight), may be required. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Requires the ability to make simple gross motor responses within large tolerances.
MINIMUM REQUIREMENTS Educational Requirements:
High school diploma or GED. Experience Requirements:
Six months of verifiable clerical/customer service experience.
PREFERENCES
Proficient computer skills and working knowledge of Microsoft Office.
Experience working with people of diverse backgrounds.
Ability to communicate effectively orally and in writing.
Experience working in a public library setting.
Strong interpersonal skills and the ability to collaborate with others.
Experience working with youth and families.
Fluency in a foreign language is highly preferred (Spanish, Chinese, Vietnamese, Arabic, French).
Work one evening a week and every other weekend (Saturday and/or Sunday) 8:00 a.m. – 8:15 p.m. (rotating shift).
GENERAL INFORMATION Selection / skills tests required. The selection process will involve application review and/or interview. The department may administer a skills assessment test. Safety impact position – no. If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. Pay grade – 10.
SALARY INFORMATION Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.
APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during the active posting period. Applications must be submitted online at:
URL omitted . To view your detailed application status, please log in to your online profile by visiting or call 832‑393‑0473. If you need special services or accommodations, call 832‑393‑0473 (TTY 7‑1‑1). If you need login assistance or technical support call 855‑524‑5627. Due to the high volume of applications received, the hiring department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre‑employment drug test and are subject to a physical examination and verification of information provided. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying.
BENEFITS
Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
Long‑term disability
Retirement pension
457 deferred compensation plan
Employee Assistance Program
10 days of vacation each year
13 city holidays, plus one floating holiday
Compensable Sick Leave
Personal Leave
Flexible schedules
Hybrid‑Telework for eligible positions
Professional development opportunities
Transportation/parking plan
Section 125 pre‑tax deductions
Dependent Care Reimbursement Plan
Paid Prenatal, Parental and Infant Wellness Leaves
Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
EOE STATEMENT Equal Opportunity Employer. The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.
NEIGHBORHOOD LIBRARIES LOCATION LISTING Applicants may view the location listing of our 37 neighborhood libraries and Central Library at the City of Houston Library website.
CONTACT INFORMATION City of Houston
#J-18808-Ljbffr
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS The Houston Public Library (HPL) is seeking team‑oriented people with a passion for customer service to work as Customer Service Clerks (Youth or Adult Services) in our Neighborhood Libraries. Successful candidates will provide exceptional customer service at the customer service desk to find basic information and library material, assist customers with library services, policies, procedures, resources, basic technology, and computer usage, retrieve library materials and shelve returned materials, assist with programs and other library services, and enjoy interacting with people of all ages from diverse backgrounds. In addition to these duties, the following specialized tasks may be part of the daily work:
Assist with innovative programming in the library for youth of all ages including story time, crafts, STEM kits, after school programs, and passive programming.
Collaborate and conduct outreach with local community groups, other libraries, and city departments, as well as schools and day care centers.
Utilize general knowledge of literature and resources to promote many services like literacy and homework help resources such as Brainfuse and Learning Express Library.
Enjoy working with youth and creating quality experiences for them and their families.
Work one evening a week and every other weekend (Saturday and/or Sunday) 8:00 a.m. – 8:15 p.m. (rotating shift).
WORKING CONDITIONS The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of paper or books (up to 20 pounds or an equivalent weight), may be required. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Requires the ability to make simple gross motor responses within large tolerances.
MINIMUM REQUIREMENTS Educational Requirements:
High school diploma or GED. Experience Requirements:
Six months of verifiable clerical/customer service experience.
PREFERENCES
Proficient computer skills and working knowledge of Microsoft Office.
Experience working with people of diverse backgrounds.
Ability to communicate effectively orally and in writing.
Experience working in a public library setting.
Strong interpersonal skills and the ability to collaborate with others.
Experience working with youth and families.
Fluency in a foreign language is highly preferred (Spanish, Chinese, Vietnamese, Arabic, French).
Work one evening a week and every other weekend (Saturday and/or Sunday) 8:00 a.m. – 8:15 p.m. (rotating shift).
GENERAL INFORMATION Selection / skills tests required. The selection process will involve application review and/or interview. The department may administer a skills assessment test. Safety impact position – no. If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. Pay grade – 10.
SALARY INFORMATION Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.
APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during the active posting period. Applications must be submitted online at:
URL omitted . To view your detailed application status, please log in to your online profile by visiting or call 832‑393‑0473. If you need special services or accommodations, call 832‑393‑0473 (TTY 7‑1‑1). If you need login assistance or technical support call 855‑524‑5627. Due to the high volume of applications received, the hiring department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre‑employment drug test and are subject to a physical examination and verification of information provided. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying.
BENEFITS
Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
Long‑term disability
Retirement pension
457 deferred compensation plan
Employee Assistance Program
10 days of vacation each year
13 city holidays, plus one floating holiday
Compensable Sick Leave
Personal Leave
Flexible schedules
Hybrid‑Telework for eligible positions
Professional development opportunities
Transportation/parking plan
Section 125 pre‑tax deductions
Dependent Care Reimbursement Plan
Paid Prenatal, Parental and Infant Wellness Leaves
Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
EOE STATEMENT Equal Opportunity Employer. The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.
NEIGHBORHOOD LIBRARIES LOCATION LISTING Applicants may view the location listing of our 37 neighborhood libraries and Central Library at the City of Houston Library website.
CONTACT INFORMATION City of Houston
#J-18808-Ljbffr