Ochsner Health
Patient Access Representative-FT
Ochsner Health, East Pensacola Heights, Florida, United States
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Patient Access Representative-FT
role at
Ochsner Health
We've made a lot of progress since opening the doors in 1942, but one thing has never changed – our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
Responsibilities This job greets patients and guests in a courteous manner whether via telephone contact or in person; initiates scheduling an appointment or completing the check‑in process/admission for patients; obtains and verifies accurate identification and demographical data for the patient’s permanent medical record which assists in accurate reimbursement while recognizing the necessity of maintaining the confidentiality of all patient information. Responsible for point‑of‑service collections, face‑to‑face patient interactions related to completing the patient registration and admission process; responsible for the verification of insurance via electronic verification, telephone, or web application; improves patient satisfaction through consistently representing the company professionally and cross‑trained to support multiple functions across all patient and payer types.
Qualifications
Education: Required – High school diploma or equivalent; Preferred – Associate’s Degree
Work Experience: Required – One year of related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel retail and/or customer service related experience
Certifications: Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification)
Knowledge, Skills, and Abilities (KSAs): Must have computer skills and dexterity required for data entry and retrieval of information; Effective verbal and written communication skills and the ability to present information clearly and professionally; Must be proficient with Windows‑style applications, various software packages specific to role and keyboard; Strong interpersonal skills; Must have clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes as well as current knowledge of Federal, State and Local billing regulations; Skills to effectively present information and respond to questions from patients and customers, with proficiency; Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism; Good organizational, time management, and conflict resolution skills; Excellent decision making skills; good analytical skills with a strong attention to detail; Ability to work collaboratively with other departments; Ability to exercise sound judgment in handling/escalating difficult situations.
Job Duties
Provide excellent customer service to all patients, guests, and family members.
Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
Ensure all required forms are completed and other paperwork/documents are gathered and accurate.
Efficiently and accurately gather and input patient/guarantor demographic and financial information; explain insurance benefits and collect co‑pays, deductibles and self‑pay portions due.
Perform financial analysis of each case and inform patient of financial responsibility.
Balance cash drawer daily, prepare deposit slips and follow closing cash drawer process at the end of each shift.
Demonstrate respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter‑personal conflicts.
Adapt behavior to the specific patient population, including respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Other related duties as required.
Physical and Environmental Demands The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job: Sedentary work with occasional lifting up to 10 pounds and occasional need to walk or stand; normal routine involves no exposure to blood, body fluid or tissue; the incumbent works with patients who may have known or suspected communicable diseases, including isolation rooms; risk exposure to hazardous medications or waste. Reasonable accommodations may be made for disability.
The employer maintains compliance and privacy program, and requires reporting of unethical behavior. It is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider
Industries: Hospitals and Health Care
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Patient Access Representative-FT
role at
Ochsner Health
We've made a lot of progress since opening the doors in 1942, but one thing has never changed – our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
Responsibilities This job greets patients and guests in a courteous manner whether via telephone contact or in person; initiates scheduling an appointment or completing the check‑in process/admission for patients; obtains and verifies accurate identification and demographical data for the patient’s permanent medical record which assists in accurate reimbursement while recognizing the necessity of maintaining the confidentiality of all patient information. Responsible for point‑of‑service collections, face‑to‑face patient interactions related to completing the patient registration and admission process; responsible for the verification of insurance via electronic verification, telephone, or web application; improves patient satisfaction through consistently representing the company professionally and cross‑trained to support multiple functions across all patient and payer types.
Qualifications
Education: Required – High school diploma or equivalent; Preferred – Associate’s Degree
Work Experience: Required – One year of related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel retail and/or customer service related experience
Certifications: Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification)
Knowledge, Skills, and Abilities (KSAs): Must have computer skills and dexterity required for data entry and retrieval of information; Effective verbal and written communication skills and the ability to present information clearly and professionally; Must be proficient with Windows‑style applications, various software packages specific to role and keyboard; Strong interpersonal skills; Must have clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes as well as current knowledge of Federal, State and Local billing regulations; Skills to effectively present information and respond to questions from patients and customers, with proficiency; Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism; Good organizational, time management, and conflict resolution skills; Excellent decision making skills; good analytical skills with a strong attention to detail; Ability to work collaboratively with other departments; Ability to exercise sound judgment in handling/escalating difficult situations.
Job Duties
Provide excellent customer service to all patients, guests, and family members.
Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
Ensure all required forms are completed and other paperwork/documents are gathered and accurate.
Efficiently and accurately gather and input patient/guarantor demographic and financial information; explain insurance benefits and collect co‑pays, deductibles and self‑pay portions due.
Perform financial analysis of each case and inform patient of financial responsibility.
Balance cash drawer daily, prepare deposit slips and follow closing cash drawer process at the end of each shift.
Demonstrate respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter‑personal conflicts.
Adapt behavior to the specific patient population, including respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Other related duties as required.
Physical and Environmental Demands The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job: Sedentary work with occasional lifting up to 10 pounds and occasional need to walk or stand; normal routine involves no exposure to blood, body fluid or tissue; the incumbent works with patients who may have known or suspected communicable diseases, including isolation rooms; risk exposure to hazardous medications or waste. Reasonable accommodations may be made for disability.
The employer maintains compliance and privacy program, and requires reporting of unethical behavior. It is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider
Industries: Hospitals and Health Care
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