EPITEC
Customer Support Representative II - Customer Support
EPITEC, Johnston, Iowa, United States, 50131
Customer Support Representative
Location: Johnston, IA
Schedule: 100% Onsite
Pay Rate: $18.78/hour
Retention Bonus: $1,000 after 3 months; $1,000 after successful completion of assignment
Schedule
Support hours: Monday–Friday, 7am–6pm CST; Saturday, 8am–12pm CST
Must be available for any 8-hour shift within support window
Occasional holidays and overtime may be required
Shifts may change based on business needs
Position Type
Strictly contingent; not expected to transition to full-time employment
Eligible to apply for full-time roles via company careers page
Assignment will not be extended beyond the current end date
Primary Responsibilities & Duties
Provide front-line technical support, information, and solutions to customers regarding product inquiries, issues, and concerns
Deliver phone support and document each interaction effectively
Address common calls such as:
General product questions, availability, compatibility
Product issues/complaints (Ag, Residential, Commercial Turf, Golf)
Warranty registration and extended coverage
Out-of-warranty assistance
Parts and publications lookups
Loyalty rewards programs
Required Skills & Experience
Strong interpersonal communication, negotiation, and conflict resolution skills
Excellent written and verbal communication
Minimum 6 months customer service/support experience
Proficiency with Microsoft Office products
High comfort level with consumer software applications
Strong computer, research, and troubleshooting skills
Ability to work support hours and occasional holidays as needed
Desired Skills & Experience
Knowledge of agriculture, turf equipment (mowers), and utility vehicles
Prior experience in agriculture or technology dealer channels
Bachelor’s degree in Agriculture, Business, Communications, Engineering, IT, or related discipline
Special Considerations
Training & mentoring: 8am–4:30pm shift, approximately 6 weeks
Training includes 2 weeks classroom, 2–4 weeks on-the-job with experienced technician
Full productivity typically reached in 3–4 months
Primary responsibilities are Tier 1 support
Retention Bonus Details
$1,000 after 3 months of employment
Additional $1,000 after successful completion of assignment
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Schedule: 100% Onsite
Pay Rate: $18.78/hour
Retention Bonus: $1,000 after 3 months; $1,000 after successful completion of assignment
Schedule
Support hours: Monday–Friday, 7am–6pm CST; Saturday, 8am–12pm CST
Must be available for any 8-hour shift within support window
Occasional holidays and overtime may be required
Shifts may change based on business needs
Position Type
Strictly contingent; not expected to transition to full-time employment
Eligible to apply for full-time roles via company careers page
Assignment will not be extended beyond the current end date
Primary Responsibilities & Duties
Provide front-line technical support, information, and solutions to customers regarding product inquiries, issues, and concerns
Deliver phone support and document each interaction effectively
Address common calls such as:
General product questions, availability, compatibility
Product issues/complaints (Ag, Residential, Commercial Turf, Golf)
Warranty registration and extended coverage
Out-of-warranty assistance
Parts and publications lookups
Loyalty rewards programs
Required Skills & Experience
Strong interpersonal communication, negotiation, and conflict resolution skills
Excellent written and verbal communication
Minimum 6 months customer service/support experience
Proficiency with Microsoft Office products
High comfort level with consumer software applications
Strong computer, research, and troubleshooting skills
Ability to work support hours and occasional holidays as needed
Desired Skills & Experience
Knowledge of agriculture, turf equipment (mowers), and utility vehicles
Prior experience in agriculture or technology dealer channels
Bachelor’s degree in Agriculture, Business, Communications, Engineering, IT, or related discipline
Special Considerations
Training & mentoring: 8am–4:30pm shift, approximately 6 weeks
Training includes 2 weeks classroom, 2–4 weeks on-the-job with experienced technician
Full productivity typically reached in 3–4 months
Primary responsibilities are Tier 1 support
Retention Bonus Details
$1,000 after 3 months of employment
Additional $1,000 after successful completion of assignment
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