ICONMA
Our Client, an Agriculture Products company, is looking for multiple Customer Support Representatives for their Johnston, IA location.
Please note Support hours fall between 7am - 6pm CST, Monday – Friday and 8 am – 12 pm CST, Saturday.
Schedule may include occasional holidays and overtime based on the needs of the business.
Candidate must be available to work any 8-hour shift within the 7am-6pm support window.
Responsibilities
The Contact Center team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
Technicians provide phone support while effectively documenting each interaction.
Common calls include:
General product questions, availability, compatibility
Ag, Residential and Commercial Turf, and Golf product issues/complaints
Warranty registration, and extended warranty coverage
Out of warranty assistance
Parts and publications lookups
Loyalty Rewards programs
Requirements
Skills in interpersonal communications, negotiation, and conflict resolution.
Excellent written and verbal communication skills
6+ months experience with customer service/support experience.
Proficiency with Microsoft Office products
High comfort level and experience with consumer software applications.
Strong computer, research and troubleshooting skills.
Ability to work support hours and occasional holidays to support the business.
Preferred Qualifications
Knowledge of agriculture, turf (mowers) and utility vehicles.
Prior work experience in Agriculture or Technology dealer channels.
Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline
Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
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Please note Support hours fall between 7am - 6pm CST, Monday – Friday and 8 am – 12 pm CST, Saturday.
Schedule may include occasional holidays and overtime based on the needs of the business.
Candidate must be available to work any 8-hour shift within the 7am-6pm support window.
Responsibilities
The Contact Center team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
Technicians provide phone support while effectively documenting each interaction.
Common calls include:
General product questions, availability, compatibility
Ag, Residential and Commercial Turf, and Golf product issues/complaints
Warranty registration, and extended warranty coverage
Out of warranty assistance
Parts and publications lookups
Loyalty Rewards programs
Requirements
Skills in interpersonal communications, negotiation, and conflict resolution.
Excellent written and verbal communication skills
6+ months experience with customer service/support experience.
Proficiency with Microsoft Office products
High comfort level and experience with consumer software applications.
Strong computer, research and troubleshooting skills.
Ability to work support hours and occasional holidays to support the business.
Preferred Qualifications
Knowledge of agriculture, turf (mowers) and utility vehicles.
Prior work experience in Agriculture or Technology dealer channels.
Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline
Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
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