Remote Jobs
Overview
Employer Industry: Health Technology
Why consider this job opportunity:
Salary range of $24-$28 USD per hour
Opportunity for career advancement and growth within the organization
Work in a diverse and inclusive environment that celebrates employee differences
Engage in a flexible position that allows for dynamic responsibilities and task assignments
Chance to enhance your technical skills while collaborating with cross-functional teams
Participate in a Help Desk OnCall schedule to further develop your problem-solving abilities
Responsibilities
Manage the ticketing system, ensuring prompt responses to user requests via various communication methods
Oversee onboarding and offboarding IT activities, including equipment management and system access
Develop and implement MDM automation to streamline user onboarding processes
Collaborate with internal teams to identify and enhance IT policies and workflows
Create documentation and procedures to support user reference and team operations
Qualifications
Minimum of 2 years of experience in a Help Desk role, preferably in a medium or larger company
A customer-oriented approach to problem resolution
Experience supporting Mac hardware/OSX in a Help Desk environment
Proficient in supporting remote users in a distributed environment
Familiarity with Jira Service Desk or a similar ticketing system and the Office 365 suite
Preferred Qualifications
Experience with AWS platform management
Knowledge of email filtering systems and spam/phishing mitigation
Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally for onsite roles
#HealthTechnology #ITSupport #HelpDesk #CareerGrowth #DiversityInWorkplace
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Salary range of $24-$28 USD per hour
Opportunity for career advancement and growth within the organization
Work in a diverse and inclusive environment that celebrates employee differences
Engage in a flexible position that allows for dynamic responsibilities and task assignments
Chance to enhance your technical skills while collaborating with cross-functional teams
Participate in a Help Desk OnCall schedule to further develop your problem-solving abilities
Responsibilities
Manage the ticketing system, ensuring prompt responses to user requests via various communication methods
Oversee onboarding and offboarding IT activities, including equipment management and system access
Develop and implement MDM automation to streamline user onboarding processes
Collaborate with internal teams to identify and enhance IT policies and workflows
Create documentation and procedures to support user reference and team operations
Qualifications
Minimum of 2 years of experience in a Help Desk role, preferably in a medium or larger company
A customer-oriented approach to problem resolution
Experience supporting Mac hardware/OSX in a Help Desk environment
Proficient in supporting remote users in a distributed environment
Familiarity with Jira Service Desk or a similar ticketing system and the Office 365 suite
Preferred Qualifications
Experience with AWS platform management
Knowledge of email filtering systems and spam/phishing mitigation
Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally for onsite roles
#HealthTechnology #ITSupport #HelpDesk #CareerGrowth #DiversityInWorkplace
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr