Schneider Electric
Business Process Manager (Claims)
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We are seeking a highly skilled, collaborative, and motivated Business Process Manager. This role focuses on the Claims process for all business units and works hand in hand with the E2E Process Owners and the North America OPEX team to ensure process alignment. The successful candidate will execute the vision, roadmap, and governance for an effective and efficient business process, ensuring it aligns with global requirements while acting as an intrapreneur to deliver change within the organization. This high‑visibility role requires strong change management and project management skills and will regularly interact with C‑suite and other executives.
Responsibilities
Process design and performance of the Claims process hierarchy for projects and support for all business units.
Prioritize process improvements and technology implications to meet customer and business objectives.
Coordinate with an E2E BPO to manage cross‑process impacts and dependencies.
Deliver agreed‑upon multi‑year transition plans and year‑on‑year efficiencies.
Drive process improvement delivery and ongoing benefit realization.
Track operational metrics and manage process performance, focusing on quality, scalability, adoption, and innovation.
Identify bottlenecks and inefficiencies and implement continuous improvement initiatives.
Stay current on emerging trends and benchmark against competitors.
Perform audits on process execution.
Develop mitigation strategies for underperforming processes.
Lead change management initiatives to ensure smooth transitions and adoption of new processes.
Communicate changes effectively to all stakeholders.
Align efforts across business units, IT, and department priorities.
Engage stakeholders at all levels to gather input and ensure alignment with business objectives.
Serve as the point of contact for all Claims process‑related inquiries and issues.
Execute process improvement initiatives with SME and Black Belt participation.
Define and develop skills and innovative solutions to drive realization of enterprise strategy.
Maintain process documentation (process maps, SOPs, etc.) and provide training to users.
Manage through influence of SME and other key stakeholders.
Partner with E2E BPO and third‑party vendors/consultants to stand up a business process team as needed.
Plan, execute, and oversee Claims business process projects to ensure they are completed on time, within scope, and within budget.
Coordinate cross‑functional teams to ensure seamless project execution and delivery.
Leverage knowledge management and training standards set by NAM Ops Excellence.
Ensure the Claims process aligns with global standards and requirements where possible.
Collaborate with international teams to standardize processes and share best practices.
Deliver high‑quality, customized solutions that meet or exceed customer expectations.
Gather and analyze customer feedback to identify improvement areas and implement changes.
Understand Schneider Electric’s organizational objectives to help business unit champions implement day‑to‑day processes.
Contribute to the performance of Claims KPIs such as turnaround time, quote volume, accuracy, returns claim count, and CSAT.
Experience
Bachelor’s degree in Engineering, Operations Management, Finance, Accounting, or a related field, or equivalent experience.
5‑8 years of experience in process management, project management, finance, sales operations, accounting, or a related field.
Proven track record of driving continuous improvement outcomes.
Proven experience managing CCC or Post‑Sales processes or similar complex processes.
Familiarity with BPMN 2.0 standards and process modeling tools (e.g., Signavio, Visio).
Familiarity with reporting tools such as Tableau, Excel, etc., and project management methodologies like Agile, Lean Six Sigma.
Strong change‑management skills with a proven track record of leading successful change initiatives.
Ability to work in a high‑complexity organization and adapt to a fast pace.
Excellent project‑management skills, including managing multiple projects simultaneously, organizing and planning complex projects by identifying critical tasks, required resources, and driving to completion.
Customer‑focused mindset with a commitment to delivering high‑quality solutions.
Experience tracking and reporting on KPIs to measure and enhance process success.
Experience conducting reviews and audits to maintain quality and compliance.
Preferred Qualifications
MBA or a related advanced degree.
Certification in Project Management (PMP) or Change Management (Prosci or similar).
We seek out and reward people for being straightforward, open, passionate, effective, and challenging the status quo. We value diversity and build an inclusive culture where all forms of diversity are a real asset to the company.
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
You must submit an online application to be considered for this position. This position will be posted until filled.
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We are seeking a highly skilled, collaborative, and motivated Business Process Manager. This role focuses on the Claims process for all business units and works hand in hand with the E2E Process Owners and the North America OPEX team to ensure process alignment. The successful candidate will execute the vision, roadmap, and governance for an effective and efficient business process, ensuring it aligns with global requirements while acting as an intrapreneur to deliver change within the organization. This high‑visibility role requires strong change management and project management skills and will regularly interact with C‑suite and other executives.
Responsibilities
Process design and performance of the Claims process hierarchy for projects and support for all business units.
Prioritize process improvements and technology implications to meet customer and business objectives.
Coordinate with an E2E BPO to manage cross‑process impacts and dependencies.
Deliver agreed‑upon multi‑year transition plans and year‑on‑year efficiencies.
Drive process improvement delivery and ongoing benefit realization.
Track operational metrics and manage process performance, focusing on quality, scalability, adoption, and innovation.
Identify bottlenecks and inefficiencies and implement continuous improvement initiatives.
Stay current on emerging trends and benchmark against competitors.
Perform audits on process execution.
Develop mitigation strategies for underperforming processes.
Lead change management initiatives to ensure smooth transitions and adoption of new processes.
Communicate changes effectively to all stakeholders.
Align efforts across business units, IT, and department priorities.
Engage stakeholders at all levels to gather input and ensure alignment with business objectives.
Serve as the point of contact for all Claims process‑related inquiries and issues.
Execute process improvement initiatives with SME and Black Belt participation.
Define and develop skills and innovative solutions to drive realization of enterprise strategy.
Maintain process documentation (process maps, SOPs, etc.) and provide training to users.
Manage through influence of SME and other key stakeholders.
Partner with E2E BPO and third‑party vendors/consultants to stand up a business process team as needed.
Plan, execute, and oversee Claims business process projects to ensure they are completed on time, within scope, and within budget.
Coordinate cross‑functional teams to ensure seamless project execution and delivery.
Leverage knowledge management and training standards set by NAM Ops Excellence.
Ensure the Claims process aligns with global standards and requirements where possible.
Collaborate with international teams to standardize processes and share best practices.
Deliver high‑quality, customized solutions that meet or exceed customer expectations.
Gather and analyze customer feedback to identify improvement areas and implement changes.
Understand Schneider Electric’s organizational objectives to help business unit champions implement day‑to‑day processes.
Contribute to the performance of Claims KPIs such as turnaround time, quote volume, accuracy, returns claim count, and CSAT.
Experience
Bachelor’s degree in Engineering, Operations Management, Finance, Accounting, or a related field, or equivalent experience.
5‑8 years of experience in process management, project management, finance, sales operations, accounting, or a related field.
Proven track record of driving continuous improvement outcomes.
Proven experience managing CCC or Post‑Sales processes or similar complex processes.
Familiarity with BPMN 2.0 standards and process modeling tools (e.g., Signavio, Visio).
Familiarity with reporting tools such as Tableau, Excel, etc., and project management methodologies like Agile, Lean Six Sigma.
Strong change‑management skills with a proven track record of leading successful change initiatives.
Ability to work in a high‑complexity organization and adapt to a fast pace.
Excellent project‑management skills, including managing multiple projects simultaneously, organizing and planning complex projects by identifying critical tasks, required resources, and driving to completion.
Customer‑focused mindset with a commitment to delivering high‑quality solutions.
Experience tracking and reporting on KPIs to measure and enhance process success.
Experience conducting reviews and audits to maintain quality and compliance.
Preferred Qualifications
MBA or a related advanced degree.
Certification in Project Management (PMP) or Change Management (Prosci or similar).
We seek out and reward people for being straightforward, open, passionate, effective, and challenging the status quo. We value diversity and build an inclusive culture where all forms of diversity are a real asset to the company.
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
You must submit an online application to be considered for this position. This position will be posted until filled.
#J-18808-Ljbffr