Culture Amp
Senior Implementation Manager (Full - time Contract) New Chicago, IL
Culture Amp, Chicago, Illinois, United States, 60290
Senior Implementation Manager (Full-time Contract)
Chicago, IL
Join us on our mission to make a better world of work.
Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work.
NOTE:
This is a contract role till October 2026.
Responsibilities
Drive time‑to‑first‑value for enterprise customers by owning end‑to‑end delivery of complex implementations (e.g., multi‑product launches, data integrations, SSO/SCIM), ensuring on‑time delivery within the activation window, in‑scope, and aligned to agreed outcomes and controls.
Translate customer objectives and workflows into scalable configuration, data design, and survey/program setup that align with HR systems, processes, and governance requirements.
Lead project planning and execution: define milestones, roles, risks, and dependencies; run status cadences; and keep stakeholders aligned to the Success Plan and timeline.
Proactively identify and resolve implementation issues and escalations in partnership with cross‑functional experts (e.g., Support, PS, Trainers, Product), maintaining clear, timely communication to customers and internal stakeholders.
Coordinate change management and enablement touchpoints with Customer Trainers and People Scientists; ensure admins and project teams are trained and confident for launch.
Partner with the Customer Success Manager to create a smooth handoff to post‑implementation, including documentation of decisions, configuration, and next‑step recommendations.
Represent the Voice of the Customer: capture and synthesize insights from implementations to inform product improvements and internal process enhancements.
Contribute to continuous improvement: refine playbooks, templates, checklists, and delivery standards; pilot and roll out ways to accelerate activation and adoption.
Elevate the team: share best practices, mentor peers, and model senior‑level communication, judgment, and ownership on complex, multi‑stakeholder projects.
Qualifications
Proven track record of successfully managing and implementing projects, preferably in a customer‑facing role.
Ideally 2‑4 years of experience implementing SaaS products with customers.
Experience with project management, customer success, or a related field.
Excellent communication and interpersonal skills to interact effectively with clients and internal teams.
Problem‑solving abilities and a proactive approach to identifying and addressing potential issues.
Ability to clearly articulate technical topics to a non‑technical audience.
Nice to haves
Experience implementing HR tech, people analytics, or adjacent employee experience platforms.
Exposure to enterprise‑scale programs (multiple products, complex data/integrations, global rollouts).
Certifications or training in project/change management (e.g., PMP, Prince2, Prosci).
How we measure success
On‑time activations and adherence to scope and quality standards.
Time‑to‑first‑value and early adoption of key features aligned to the customer’s Success Plan.
Implementation CSAT/feedback and low‑escalation, low‑rework.
Quality of documentation and readiness of the post‑implementation handoff to the CSM.
Contribution to team improvements (playbooks, templates, automation, repeatable best practices).
Compensation & Benefits Base Salary Range (US)
$125,000 – $140,000 USD
Benefits include: employee share options, coaching & budget programs, mental wellbeing resources, monthly camper allowance, team building budgets, quarterly wellbeing pauses, extended year‑end breaks, parental leave, social impact days, MacBook & home‑office budget, and medical insurance (US & UK only).
EEO Statement Culture Amp is an equal opportunity employer and encourages applicants from all backgrounds. We are committed to diversity, equity, inclusion, and anti‑racism.
#J-18808-Ljbffr
Join us on our mission to make a better world of work.
Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work.
NOTE:
This is a contract role till October 2026.
Responsibilities
Drive time‑to‑first‑value for enterprise customers by owning end‑to‑end delivery of complex implementations (e.g., multi‑product launches, data integrations, SSO/SCIM), ensuring on‑time delivery within the activation window, in‑scope, and aligned to agreed outcomes and controls.
Translate customer objectives and workflows into scalable configuration, data design, and survey/program setup that align with HR systems, processes, and governance requirements.
Lead project planning and execution: define milestones, roles, risks, and dependencies; run status cadences; and keep stakeholders aligned to the Success Plan and timeline.
Proactively identify and resolve implementation issues and escalations in partnership with cross‑functional experts (e.g., Support, PS, Trainers, Product), maintaining clear, timely communication to customers and internal stakeholders.
Coordinate change management and enablement touchpoints with Customer Trainers and People Scientists; ensure admins and project teams are trained and confident for launch.
Partner with the Customer Success Manager to create a smooth handoff to post‑implementation, including documentation of decisions, configuration, and next‑step recommendations.
Represent the Voice of the Customer: capture and synthesize insights from implementations to inform product improvements and internal process enhancements.
Contribute to continuous improvement: refine playbooks, templates, checklists, and delivery standards; pilot and roll out ways to accelerate activation and adoption.
Elevate the team: share best practices, mentor peers, and model senior‑level communication, judgment, and ownership on complex, multi‑stakeholder projects.
Qualifications
Proven track record of successfully managing and implementing projects, preferably in a customer‑facing role.
Ideally 2‑4 years of experience implementing SaaS products with customers.
Experience with project management, customer success, or a related field.
Excellent communication and interpersonal skills to interact effectively with clients and internal teams.
Problem‑solving abilities and a proactive approach to identifying and addressing potential issues.
Ability to clearly articulate technical topics to a non‑technical audience.
Nice to haves
Experience implementing HR tech, people analytics, or adjacent employee experience platforms.
Exposure to enterprise‑scale programs (multiple products, complex data/integrations, global rollouts).
Certifications or training in project/change management (e.g., PMP, Prince2, Prosci).
How we measure success
On‑time activations and adherence to scope and quality standards.
Time‑to‑first‑value and early adoption of key features aligned to the customer’s Success Plan.
Implementation CSAT/feedback and low‑escalation, low‑rework.
Quality of documentation and readiness of the post‑implementation handoff to the CSM.
Contribution to team improvements (playbooks, templates, automation, repeatable best practices).
Compensation & Benefits Base Salary Range (US)
$125,000 – $140,000 USD
Benefits include: employee share options, coaching & budget programs, mental wellbeing resources, monthly camper allowance, team building budgets, quarterly wellbeing pauses, extended year‑end breaks, parental leave, social impact days, MacBook & home‑office budget, and medical insurance (US & UK only).
EEO Statement Culture Amp is an equal opportunity employer and encourages applicants from all backgrounds. We are committed to diversity, equity, inclusion, and anti‑racism.
#J-18808-Ljbffr