Culture Amp
Senior Implementation Manager (Full - time Contract) New San Francisco, CA
Culture Amp, San Francisco, California, United States, 94199
Senior Implementation Manager (Full-Time Contract)
Join us on our mission to make a better world of work.
Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Powered by people science and the most comprehensive employee dataset in the world, Culture Amp is trusted by companies such as Canva, On, Asana, Dolby, McDonald’s and Nasdaq to transform employee engagement, drive performance management, and develop high‑performing teams.
Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. The company has been recognized as one of the world’s top private cloud companies by Forbes and as one of the fastest‑growing technology companies by Fast Company.
NOTE: This is a contract‑based role until October 2026.
Responsibilities
Drive time‑to‑first‑value for enterprise customers by owning end‑to‑end delivery of complex implementations (e.g., multi‑product launches, data integrations, SSO/SCIM).
Translate customer objectives and workflows into scalable configuration, data design, and survey/program setup that align with HR systems, processes, and governance requirements.
Lead project planning and execution: define milestones, roles, risks, and dependencies; run status cadences; and keep stakeholders aligned to the Success Plan and timeline.
Proactively identify and resolve implementation issues and escalations in partnership with cross‑functional experts (e.g., Support, PS, Trainers, Product).
Coordinate change management and enablement touchpoints with Customer Trainers and People Scientists; ensure admins and project teams are trained and confident for launch.
Partner with the Customer Success Manager to create a smooth handoff to post‑implementation, including documentation of decisions, configuration, and next‑step recommendations.
Represent the Voice of the Customer: capture and synthesize insights from implementations to inform product improvements and internal process enhancements.
Contribute to continuous improvement: refine playbooks, templates, checklists, and delivery standards; pilot and roll out ways to accelerate activation and adoption.
Elevate the team: share best practices, mentor peers, and model senior‑level communication, judgment, and ownership on complex, multi‑stakeholder projects.
Qualifications
Proven track record of successfully managing and implementing projects, preferably in a customer‑facing role.
Ideally 2–4 years of experience implementing SaaS products with customers.
Experience with project management, customer success, or a related field.
Excellent communication and interpersonal skills to interact effectively with clients and internal teams.
Problem‑solving abilities and a proactive approach to identifying and addressing potential issues.
Ability to clearly articulate technical topics to a non‑technical audience.
Nice to Haves
Experience implementing HR tech, people analytics, or adjacent employee experience platforms.
Exposure to enterprise‑scale programs (multiple products, complex data/integrations, global rollouts).
Certifications or training in project/change management (PMP, Prince2, Prosci).
How We Measure Success
On‑time activations and adherence to scope and quality standards.
Time‑to‑first‑value and early adoption of key features aligned to the customer’s Success Plan.
Implementation CSAT/feedback and low escalation, low‑rework outcomes.
Quality of documentation and readiness of the post‑implementation handoff to the CSM.
Contribution to team improvements (playbooks, templates, automation, repeatable best practices).
Benefits
Employee Share Options Program: you become an owner in Culture Amp.
Programs, coaching, and budgets to help you thrive personally and professionally.
External mental‑wellbeing and coaching support.
Monthly Camper Life Allowance – an allowance paid each month that you can spend however you like.
Team budgets for building activities and connection.
Quarterly wellbeing pause: a shutdown day in each region to reset and focus on rest.
Extended year‑end break.
Excellent parental leave and in‑work support program available from day 1.
Five social impact days a year to support the community.
Mac Book and a work‑from‑home office budget.
Medical insurance coverage for you and your family (US & UK only).
Equal Opportunity and Diversity Culture Amp is committed to diversity, equity, and inclusion, with employee resource groups and ally communities in place. We have a strong commitment to anti‑racism and lead by example. Every step we take is intended to help our customers create a better world of work.
We encourage all qualified candidates to apply, even if they do not meet every requirement listed above. Participation in voluntary diversity questions is optional and will not influence your candidacy.
As a federal contractor, we also ask for voluntary self‑identification of disability in accordance with applicable law. Participation is voluntary and will not influence your candidacy.
#J-18808-Ljbffr
Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Powered by people science and the most comprehensive employee dataset in the world, Culture Amp is trusted by companies such as Canva, On, Asana, Dolby, McDonald’s and Nasdaq to transform employee engagement, drive performance management, and develop high‑performing teams.
Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. The company has been recognized as one of the world’s top private cloud companies by Forbes and as one of the fastest‑growing technology companies by Fast Company.
NOTE: This is a contract‑based role until October 2026.
Responsibilities
Drive time‑to‑first‑value for enterprise customers by owning end‑to‑end delivery of complex implementations (e.g., multi‑product launches, data integrations, SSO/SCIM).
Translate customer objectives and workflows into scalable configuration, data design, and survey/program setup that align with HR systems, processes, and governance requirements.
Lead project planning and execution: define milestones, roles, risks, and dependencies; run status cadences; and keep stakeholders aligned to the Success Plan and timeline.
Proactively identify and resolve implementation issues and escalations in partnership with cross‑functional experts (e.g., Support, PS, Trainers, Product).
Coordinate change management and enablement touchpoints with Customer Trainers and People Scientists; ensure admins and project teams are trained and confident for launch.
Partner with the Customer Success Manager to create a smooth handoff to post‑implementation, including documentation of decisions, configuration, and next‑step recommendations.
Represent the Voice of the Customer: capture and synthesize insights from implementations to inform product improvements and internal process enhancements.
Contribute to continuous improvement: refine playbooks, templates, checklists, and delivery standards; pilot and roll out ways to accelerate activation and adoption.
Elevate the team: share best practices, mentor peers, and model senior‑level communication, judgment, and ownership on complex, multi‑stakeholder projects.
Qualifications
Proven track record of successfully managing and implementing projects, preferably in a customer‑facing role.
Ideally 2–4 years of experience implementing SaaS products with customers.
Experience with project management, customer success, or a related field.
Excellent communication and interpersonal skills to interact effectively with clients and internal teams.
Problem‑solving abilities and a proactive approach to identifying and addressing potential issues.
Ability to clearly articulate technical topics to a non‑technical audience.
Nice to Haves
Experience implementing HR tech, people analytics, or adjacent employee experience platforms.
Exposure to enterprise‑scale programs (multiple products, complex data/integrations, global rollouts).
Certifications or training in project/change management (PMP, Prince2, Prosci).
How We Measure Success
On‑time activations and adherence to scope and quality standards.
Time‑to‑first‑value and early adoption of key features aligned to the customer’s Success Plan.
Implementation CSAT/feedback and low escalation, low‑rework outcomes.
Quality of documentation and readiness of the post‑implementation handoff to the CSM.
Contribution to team improvements (playbooks, templates, automation, repeatable best practices).
Benefits
Employee Share Options Program: you become an owner in Culture Amp.
Programs, coaching, and budgets to help you thrive personally and professionally.
External mental‑wellbeing and coaching support.
Monthly Camper Life Allowance – an allowance paid each month that you can spend however you like.
Team budgets for building activities and connection.
Quarterly wellbeing pause: a shutdown day in each region to reset and focus on rest.
Extended year‑end break.
Excellent parental leave and in‑work support program available from day 1.
Five social impact days a year to support the community.
Mac Book and a work‑from‑home office budget.
Medical insurance coverage for you and your family (US & UK only).
Equal Opportunity and Diversity Culture Amp is committed to diversity, equity, and inclusion, with employee resource groups and ally communities in place. We have a strong commitment to anti‑racism and lead by example. Every step we take is intended to help our customers create a better world of work.
We encourage all qualified candidates to apply, even if they do not meet every requirement listed above. Participation in voluntary diversity questions is optional and will not influence your candidacy.
As a federal contractor, we also ask for voluntary self‑identification of disability in accordance with applicable law. Participation is voluntary and will not influence your candidacy.
#J-18808-Ljbffr