Culture Amp
Senior Implementation Manager (Full - time Contract) New New York City, NY
Culture Amp, New York, New York, us, 10261
Senior Implementation Manager (Full‑Time Contract)
New York City, NY
Join us on our mission to make a better world of work. Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work.
Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high‑performing teams.
Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies—including Canva, On, Asana, Dolby, McDonald’s and Nasdaq—depend on Culture Amp every day.
Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia.
Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.
How you can help make a better world of work: NOTE: This is a contract‑based role until October 2026.
As a Senior Implementation Manager for our North America Enterprise segment you will ensure customers integrate and realize the value from Culture Amp’s platform quickly and confidently.
You’ll guide new and existing enterprise customers from onboarding through activation, delivering account‑ and product‑specific projects within the customer’s activation window, scope and success criteria.
You’ll partner closely with People Science, Account Managers and Customer Success to orchestrate a seamless experience and transition post‑launch, tailored to enterprise stakeholders and operating rhythms.
You’ll act as a trusted liaison between customers and Culture Amp, translate enterprise business goals into scalable configuration, proactively unblocking risks (e.g., data readiness, security/compliance reviews, integration dependencies) and channeling customer feedback to improve our product, processes and outcomes.
Responsibilities
Drive time‑to‑first‑value for enterprise customers by owning end‑to‑end delivery of complex implementations (e.g., multi‑product launches, data integrations, SSO/SCIM), ensuring on‑time delivery within the activation window, in‑scope and aligned to agreed outcomes and controls.
Translate customer objectives and workflows into scalable configuration, data design and survey/program set‑up that align with HR systems, processes and governance requirements.
Lead project planning and execution: define milestones, roles, risks and dependencies; run status cadences; and keep stakeholders aligned to the Success Plan and timeline.
Proactively identify and resolve implementation issues and escalations in partnership with cross‑functional experts (e.g., Support, PS, Trainers, Product), maintaining clear, timely communication to customers and internal stakeholders.
Coordinate change management and enablement touchpoints with Customer Trainers and People Scientists; ensure admins and project teams are trained and confident for launch.
Partner with the Customer Success Manager to create a smooth handoff to post‑implementation, including documentation of decisions, configuration and next‑step recommendations.
Represent the Voice of the Customer: capture and synthesize insights from implementations to inform product improvements and internal process enhancements.
Contribute to continuous improvement: refine playbooks, templates, checklists and delivery standards; pilot and roll out ways to accelerate activation and adoption.
Elevate the team: share best practices, mentor peers and model senior‑level communication, judgment and ownership on complex, multi‑stakeholder projects.
Qualifications
Proven track record of successfully managing and implementing projects, preferably in a customer‑facing role.
Ideally 2‑4 years’ experience of implementing SaaS products with customers.
Experience with project management, customer success or a related field.
Excellent communication and interpersonal skills to interact effectively with clients as well as internal teams and key stakeholders in the business.
Problem‑solving abilities and a proactive approach to identifying and addressing potential issues.
Ability to clearly articulate technical topics to a non‑technical audience.
Nice to have
Experience implementing HR tech, people analytics or adjacent employee experience platforms.
Exposure to enterprise‑scale programs (multiple products, complex data/integrations, global rollouts).
Certifications or training in project/change management (e.g., PMP, Prince2, Prosci) are a plus.
How we measure success
On‑time activations and adherence to scope and quality standards.
Time‑to‑first‑value and early adoption of key features aligned to the customer’s Success Plan.
Implementation CSAT/feedback and low‑escalation, low‑rework outcomes.
Quality of documentation and readiness of the post‑implementation handoff to the CSM.
Contribution to team improvements (playbooks, templates, automation, repeatable best practices).
Base Salary Range (US)
$125,000 – $140,000 USD
We believe in fair & equitable pay at Culture Amp, and therefore we build pay equity into all our programs in addition to conducting annual pay equity audits.
Benefits
Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success.
Programs, coaching, and budgets to help you thrive personally and professionally.
Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people.
Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay – you can spend it however you like to help improve your experience and life outside work.
Team budgets dedicated to team‑building activities and connection.
Intentional quarterly wellbeing pauses: A quarterly company‑wide shutdown day in each region to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time.
Extended year‑end breaks: An extended refresh period at the end of year.
Excellent parental leave and in‑work support program available from day 1 of joining Culture Amp.
5 Social Impact Days a year to make a positive impact on the community outside of work.
MacBooks for you to do your best & a work‑from‑home office budget to spend on setting up your home office.
Medical insurance coverage for you and your family (Available for US & UK only).
Equal Employment Opportunity Statement Culture Amp is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, colour, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law.
Global Diversity Questions At Culture Amp, we are proudly building an inclusive workforce.
We invite all applicants to voluntarily complete demographic questions to help us measure the diversity of our pipeline and associate that data with critical hiring metrics for accountability.
Culture Amp is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, colour, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law.
Voluntary Self‑Identification of Disability Form CC‑305 – Page 1 of 1 (OMB Control Number 1250‑0005, Expires 04/30/2026).
We are a federal contractor or subcontractor.
The law requires us to provide equal employment opportunity to qualified people with disabilities.
We have a goal of having at least 7 % of our workers as people with disabilities.
The law says we must measure our progress toward this goal.
To do this, we must ask applicants and employees if they have a disability or have ever had one.
People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so.
Your answer is confidential.
No one who makes hiring decisions will see it.
Your decision to complete the form and your answer will not harm you in any way.
Disability status options exist.
Public burden statement: According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless such collection displays a valid OMB control number.
This survey should take about 5 minutes to complete.
#J-18808-Ljbffr
Join us on our mission to make a better world of work. Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work.
Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high‑performing teams.
Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies—including Canva, On, Asana, Dolby, McDonald’s and Nasdaq—depend on Culture Amp every day.
Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia.
Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.
How you can help make a better world of work: NOTE: This is a contract‑based role until October 2026.
As a Senior Implementation Manager for our North America Enterprise segment you will ensure customers integrate and realize the value from Culture Amp’s platform quickly and confidently.
You’ll guide new and existing enterprise customers from onboarding through activation, delivering account‑ and product‑specific projects within the customer’s activation window, scope and success criteria.
You’ll partner closely with People Science, Account Managers and Customer Success to orchestrate a seamless experience and transition post‑launch, tailored to enterprise stakeholders and operating rhythms.
You’ll act as a trusted liaison between customers and Culture Amp, translate enterprise business goals into scalable configuration, proactively unblocking risks (e.g., data readiness, security/compliance reviews, integration dependencies) and channeling customer feedback to improve our product, processes and outcomes.
Responsibilities
Drive time‑to‑first‑value for enterprise customers by owning end‑to‑end delivery of complex implementations (e.g., multi‑product launches, data integrations, SSO/SCIM), ensuring on‑time delivery within the activation window, in‑scope and aligned to agreed outcomes and controls.
Translate customer objectives and workflows into scalable configuration, data design and survey/program set‑up that align with HR systems, processes and governance requirements.
Lead project planning and execution: define milestones, roles, risks and dependencies; run status cadences; and keep stakeholders aligned to the Success Plan and timeline.
Proactively identify and resolve implementation issues and escalations in partnership with cross‑functional experts (e.g., Support, PS, Trainers, Product), maintaining clear, timely communication to customers and internal stakeholders.
Coordinate change management and enablement touchpoints with Customer Trainers and People Scientists; ensure admins and project teams are trained and confident for launch.
Partner with the Customer Success Manager to create a smooth handoff to post‑implementation, including documentation of decisions, configuration and next‑step recommendations.
Represent the Voice of the Customer: capture and synthesize insights from implementations to inform product improvements and internal process enhancements.
Contribute to continuous improvement: refine playbooks, templates, checklists and delivery standards; pilot and roll out ways to accelerate activation and adoption.
Elevate the team: share best practices, mentor peers and model senior‑level communication, judgment and ownership on complex, multi‑stakeholder projects.
Qualifications
Proven track record of successfully managing and implementing projects, preferably in a customer‑facing role.
Ideally 2‑4 years’ experience of implementing SaaS products with customers.
Experience with project management, customer success or a related field.
Excellent communication and interpersonal skills to interact effectively with clients as well as internal teams and key stakeholders in the business.
Problem‑solving abilities and a proactive approach to identifying and addressing potential issues.
Ability to clearly articulate technical topics to a non‑technical audience.
Nice to have
Experience implementing HR tech, people analytics or adjacent employee experience platforms.
Exposure to enterprise‑scale programs (multiple products, complex data/integrations, global rollouts).
Certifications or training in project/change management (e.g., PMP, Prince2, Prosci) are a plus.
How we measure success
On‑time activations and adherence to scope and quality standards.
Time‑to‑first‑value and early adoption of key features aligned to the customer’s Success Plan.
Implementation CSAT/feedback and low‑escalation, low‑rework outcomes.
Quality of documentation and readiness of the post‑implementation handoff to the CSM.
Contribution to team improvements (playbooks, templates, automation, repeatable best practices).
Base Salary Range (US)
$125,000 – $140,000 USD
We believe in fair & equitable pay at Culture Amp, and therefore we build pay equity into all our programs in addition to conducting annual pay equity audits.
Benefits
Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success.
Programs, coaching, and budgets to help you thrive personally and professionally.
Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people.
Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay – you can spend it however you like to help improve your experience and life outside work.
Team budgets dedicated to team‑building activities and connection.
Intentional quarterly wellbeing pauses: A quarterly company‑wide shutdown day in each region to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time.
Extended year‑end breaks: An extended refresh period at the end of year.
Excellent parental leave and in‑work support program available from day 1 of joining Culture Amp.
5 Social Impact Days a year to make a positive impact on the community outside of work.
MacBooks for you to do your best & a work‑from‑home office budget to spend on setting up your home office.
Medical insurance coverage for you and your family (Available for US & UK only).
Equal Employment Opportunity Statement Culture Amp is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, colour, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law.
Global Diversity Questions At Culture Amp, we are proudly building an inclusive workforce.
We invite all applicants to voluntarily complete demographic questions to help us measure the diversity of our pipeline and associate that data with critical hiring metrics for accountability.
Culture Amp is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, colour, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law.
Voluntary Self‑Identification of Disability Form CC‑305 – Page 1 of 1 (OMB Control Number 1250‑0005, Expires 04/30/2026).
We are a federal contractor or subcontractor.
The law requires us to provide equal employment opportunity to qualified people with disabilities.
We have a goal of having at least 7 % of our workers as people with disabilities.
The law says we must measure our progress toward this goal.
To do this, we must ask applicants and employees if they have a disability or have ever had one.
People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so.
Your answer is confidential.
No one who makes hiring decisions will see it.
Your decision to complete the form and your answer will not harm you in any way.
Disability status options exist.
Public burden statement: According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless such collection displays a valid OMB control number.
This survey should take about 5 minutes to complete.
#J-18808-Ljbffr