Manulife Financial
Global Investigative & Forensic Services Senior Investigator
Manulife Financial, Florida, New York, United States
Position Responsibilities
Successfully completes high-quality, sophisticated long term care claims investigations
Independently develops and drives a detailed investigative planli>
Acquires and reviews internal / external documents to support investigative activity and findings
Conducts interviews of insureds, caregivers, and other involved parties
Handles third party vendor(s) conducting long term care surveillance activities
Regularly communicates findings and investigation status to Requesters
Produces reports that are accurate and objective
Presents case findings and recommendations for further action to department management and Requesters
Optimally applies internal case management systems to keep department management updated and to plan / prioritize concurrent assignments
Adheres to departmental, company and regulatory timelines, policies, and requirements
When applicable, prepares and presents cases for referral to law enforcement, prosecutors, and regulators; provides depositions, grand jury, and court testimony as the need arises
Mentors and trains more junior investigators on long term care claim cases and processes
Ability to travel on short notice and responds to urgent long term care claim investigations
Maintains knowledge of sophisticated investigative techniques, company / external sources of information, changes in the financial services industry as well as applicable laws and regulations impacting long term care claim investigations and other relevant topics
Maintains and continuously expands network of professional contacts
Plays a major role in the department’s fraud awareness training program by developing and delivering appropriate material to employees
Attends training sessions, reads pertinent trade journals, actively participates in, and makes presentations to professional organizations and associations
Required Qualifications
Bachelor’s degree preferably in Criminal Justice or related field required; graduate work a plus
5+ years of proven track record in the investigation profession and/or financial services industry
Designations / certifications in relevant subject matter areas a plus (CFE, LTCP, LOMA)
Preferred Qualifications
Highly proficient in various computer applications (Microsoft products etc.)
Sophisticated written and verbal communication skills
Sophisticated analytical skills
Sophisticated interviewing skills
Ability to work in a dynamic environment
Efficient and effective organizational skills
Strong presentation skills
Foreign language proficiency a plus
When you join our team
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
#LI-Remote #LI-JH
關於宏利和恒康 宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.manulifeim.com/institutional/tw/en。
宏利是平等機會僱主 在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。
我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 recruitment@manulife.com。
Referenced Salary Location 美國,- 佛羅里達州 全職遠端工作
Working Arrangement 遠端工作
Salary range is expected to be between $88,200.00 USD - $152,880.00 USD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Know Your Rights Family & Medical Leave Employee Polygraph Protection Right to Work E-Verify
Company: John Hancock Life Insurance Company (U.S.A.)
#J-18808-Ljbffr
Successfully completes high-quality, sophisticated long term care claims investigations
Independently develops and drives a detailed investigative planli>
Acquires and reviews internal / external documents to support investigative activity and findings
Conducts interviews of insureds, caregivers, and other involved parties
Handles third party vendor(s) conducting long term care surveillance activities
Regularly communicates findings and investigation status to Requesters
Produces reports that are accurate and objective
Presents case findings and recommendations for further action to department management and Requesters
Optimally applies internal case management systems to keep department management updated and to plan / prioritize concurrent assignments
Adheres to departmental, company and regulatory timelines, policies, and requirements
When applicable, prepares and presents cases for referral to law enforcement, prosecutors, and regulators; provides depositions, grand jury, and court testimony as the need arises
Mentors and trains more junior investigators on long term care claim cases and processes
Ability to travel on short notice and responds to urgent long term care claim investigations
Maintains knowledge of sophisticated investigative techniques, company / external sources of information, changes in the financial services industry as well as applicable laws and regulations impacting long term care claim investigations and other relevant topics
Maintains and continuously expands network of professional contacts
Plays a major role in the department’s fraud awareness training program by developing and delivering appropriate material to employees
Attends training sessions, reads pertinent trade journals, actively participates in, and makes presentations to professional organizations and associations
Required Qualifications
Bachelor’s degree preferably in Criminal Justice or related field required; graduate work a plus
5+ years of proven track record in the investigation profession and/or financial services industry
Designations / certifications in relevant subject matter areas a plus (CFE, LTCP, LOMA)
Preferred Qualifications
Highly proficient in various computer applications (Microsoft products etc.)
Sophisticated written and verbal communication skills
Sophisticated analytical skills
Sophisticated interviewing skills
Ability to work in a dynamic environment
Efficient and effective organizational skills
Strong presentation skills
Foreign language proficiency a plus
When you join our team
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
#LI-Remote #LI-JH
關於宏利和恒康 宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.manulifeim.com/institutional/tw/en。
宏利是平等機會僱主 在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。
我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 recruitment@manulife.com。
Referenced Salary Location 美國,- 佛羅里達州 全職遠端工作
Working Arrangement 遠端工作
Salary range is expected to be between $88,200.00 USD - $152,880.00 USD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Know Your Rights Family & Medical Leave Employee Polygraph Protection Right to Work E-Verify
Company: John Hancock Life Insurance Company (U.S.A.)
#J-18808-Ljbffr