Manulife Financial
We are seeking an experienced Senior Full Stack Software Engineer to join our team responsible for supporting and enhancing critical production applications and platforms. This role is essential to maintain system stability, performance, and availability in mission‑critical environments. You will leverage advanced troubleshooting capabilities and full‑stack development expertise to resolve complex issues, implement permanent solutions, and drive continuous improvement initiatives.
As a Senior Full Stack Software Engineer, you will also work as a Level 2 Production Support Engineer, you will work closely with Level 1 support teams, Level 3 development teams, and infrastructure partners to ensure timely resolution of incidents and uphold operational excellence.
Position Responsibilities:
Incident Management: Diagnose and resolve complex production issues across the full technology stack (front‑end, back‑end, APIs, and databases). Root Cause Analysis: Conduct detailed investigations and implement permanent fixes to prevent recurrence. Monitoring & Observability: Enhance system monitoring using tools such as New Relic, Grafana, Splunk, or ELK; maintain dashboards and alerts for proactive issue detection. Performance Optimization: Identify bottlenecks and optimize application performance and scalability. Deployment & Release Support: Partner with DevOps teams to ensure smooth deployments and rollback strategies. Automation: Develop scripts and tools to automate repetitive support tasks and improve operational efficiency. Cross‑Team Collaboration: Work closely with L3 Development, QA, and infrastructure teams to resolve issues and improve system reliability. Documentation: Maintain comprehensive runbooks, troubleshooting guides, and knowledge base articles. Continuous Improvement: Recommend and implement best practices for error handling, logging, and fault tolerance. Excellent problem‑solving skills and ability to perform under pressure. Strong communication and stakeholder management skills. Required Qualifications:
Bachelor’s degree in computer science, Computer Engineering, or related field (advanced degree preferred). 5+ years of back‑end development experience, including Databricks, Python, Azure Data Factory, and SQL Server building cloud‑native solutions on Azure working with CI/CD pipelines using Azure DevOps, Jenkins, GitHub Actions, or similar tools. Proficiency in back‑end languages such has Java, Python, Node.js and front‑end frameworks such has ReactJS, AngularJS, Vue.JS. Solid understanding of application architecture visualization tools (e.g., Dynatrace, ServiceNow CMDB). Proven ability to debug complex distributed systems, trace requests across microservices, and identify root causes in multi‑tier environments. Expertise in SQL/NoSQL databases and query optimization. Hands‑on experience with monitoring and logging tools (New Relic, Splunk, etc.). Familiarity with ITIL processes or similar incident/change management frameworks. Preferred Qualifications:
Experience with Site Reliability Engineering (SRE) practices. Familiarity with microservices architecture and distributed systems. Certifications in cloud platforms (Azure, AWS) or ITIL. Certifications or experience in Salesforce platforms. Experience with Java Spring Boot and event‑driven systems (Kafka, RabbitMQ). When you join our team:
We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. 關於宏利和恒康
宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.manulifeim.com/institutional/tw/en 宏利是平等機會僱主
在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。 我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 recruitment@manulife.com。 Referenced Salary Location
Boston, Massachusetts Working Arrangement
混合式 Salary range is expected to be between
$80,625.00 USD - $134,375.00 USD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)
#J-18808-Ljbffr
Incident Management: Diagnose and resolve complex production issues across the full technology stack (front‑end, back‑end, APIs, and databases). Root Cause Analysis: Conduct detailed investigations and implement permanent fixes to prevent recurrence. Monitoring & Observability: Enhance system monitoring using tools such as New Relic, Grafana, Splunk, or ELK; maintain dashboards and alerts for proactive issue detection. Performance Optimization: Identify bottlenecks and optimize application performance and scalability. Deployment & Release Support: Partner with DevOps teams to ensure smooth deployments and rollback strategies. Automation: Develop scripts and tools to automate repetitive support tasks and improve operational efficiency. Cross‑Team Collaboration: Work closely with L3 Development, QA, and infrastructure teams to resolve issues and improve system reliability. Documentation: Maintain comprehensive runbooks, troubleshooting guides, and knowledge base articles. Continuous Improvement: Recommend and implement best practices for error handling, logging, and fault tolerance. Excellent problem‑solving skills and ability to perform under pressure. Strong communication and stakeholder management skills. Required Qualifications:
Bachelor’s degree in computer science, Computer Engineering, or related field (advanced degree preferred). 5+ years of back‑end development experience, including Databricks, Python, Azure Data Factory, and SQL Server building cloud‑native solutions on Azure working with CI/CD pipelines using Azure DevOps, Jenkins, GitHub Actions, or similar tools. Proficiency in back‑end languages such has Java, Python, Node.js and front‑end frameworks such has ReactJS, AngularJS, Vue.JS. Solid understanding of application architecture visualization tools (e.g., Dynatrace, ServiceNow CMDB). Proven ability to debug complex distributed systems, trace requests across microservices, and identify root causes in multi‑tier environments. Expertise in SQL/NoSQL databases and query optimization. Hands‑on experience with monitoring and logging tools (New Relic, Splunk, etc.). Familiarity with ITIL processes or similar incident/change management frameworks. Preferred Qualifications:
Experience with Site Reliability Engineering (SRE) practices. Familiarity with microservices architecture and distributed systems. Certifications in cloud platforms (Azure, AWS) or ITIL. Certifications or experience in Salesforce platforms. Experience with Java Spring Boot and event‑driven systems (Kafka, RabbitMQ). When you join our team:
We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. 關於宏利和恒康
宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.manulifeim.com/institutional/tw/en 宏利是平等機會僱主
在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。 我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 recruitment@manulife.com。 Referenced Salary Location
Boston, Massachusetts Working Arrangement
混合式 Salary range is expected to be between
$80,625.00 USD - $134,375.00 USD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)
#J-18808-Ljbffr