State of Ohio
Job Title
Unemployment Insurance Community Liaison (2600001P)
Organization Job & Family Services (Ohio Department of Job and Family Services – ODJFS)
Contact odjfscareers@jfs.ohio.gov
Location United States of America – OHIO (Headquarters may be at Columbus, Akron, or Dayton based on proximity to applicant’s residence)
Address options:
Rhodes State Office Tower – 30 E. Broad Street, Columbus, OH 43215
Akron – 172 S. Broadway Street, Akron, OH 44308
Dayton – 6680 Poe Avenue, Dayton, OH 45414
Compensation $39.22 per hour (Step 1) with progressive increases through Step 8. See schedule below.
Schedule Full‑time. Monday‑Friday, 7:00 am–6:00 pm. Travel required, including occasional overnight stays. Must provide own transportation.
Primary Job Skill Program Management
Technical Skills Administrative support/services
Professional Skills Adaptability, Attention to Detail, Collaboration, Critical Thinking, Customer Focus
Agency Overview The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through programs such as Cash and Food Assistance, Employment Services, Unemployment Insurance, Adult Protective Services, and Child Support. Public service is an honorable way to serve the community in a hands‑on dedicated fashion.
Job Description The Office of Unemployment Insurance Operations (OUIO) administers Ohio’s unemployment insurance program. This role manages outreach, leads staff, coordinates policy, and represents the Bureau Chief at partner meetings.
Responsibilities
Act on behalf of the Bureau Chief to lead staff, manage statewide outreach, and ensure compliance with state and federal requirements.
Direct staff, facilitate policy meetings, and assume full authority in the Bureau Chief’s absence.
Develop and update programs and policies, provide technical guidance, and prepare reports and presentations.
Oversee personnel and services, support onboarding, and coordinate staff training initiatives.
Represent the Bureau Chief at meetings and conferences with state, federal, and community partners.
Recommended Skills
Leadership and Decision Making – ability to lead teams, provide clear direction, and make critical decisions when acting on behalf of the Bureau Chief.
Program and Policy Management – skilled in developing, implementing, and evaluating programs and policies.
Communication and Representation – strong written and verbal skills for reports, presentations, and stakeholder engagement.
Analytical and Problem Solving – analyze programs, identify gaps, recommend improvements.
Collaboration and Relationship Building – coordinate across divisions, work with partners, foster teamwork.
Challenges
Rapidly changing state and federal rules for UI programs.
Competing stakeholder expectations.
Qualifications (Minimum) Minimum of one of the following options:
Option 1: Undergraduate degree in business administration, management, or public administration plus 36 months of supervisory/administrative/managerial experience.
Option 2: Undergraduate degree in a field consistent with the program area plus 36 months of supervisory or managerial experience involving planning, research, or policy development.
Option 3: Five years of training or experience in business administration, management, or public administration.
Option 4: One year experience as a Program Administrator 2 (63123).
Option 5: Equivalent minimum class qualifications.
Benefits
Medical coverage, free dental, vision, and basic life insurance following the eligibility period.
Paid time off: vacation, personal, sick leave, 11 paid holidays.
Childbirth, adoption, and foster‑care leave.
Education and development opportunities.
Public retirement systems and optional deferred compensation.
Pay Schedule State of Ohio E1 Pay Schedule, Pay Range 14. Starting at $39.22 per hour ($81,578 annually) for Step 1. Progressive increases lead to $55.99 per hour ($116,459 annually) at Step 8. Step increases occur at 6 months and annually thereafter.
ADA & Background Check Applicants requiring accommodations may contact ada_public@jfs.ohio.gov. Final candidates will undergo a criminal background check; drug testing or fingerprinting may also be required.
EEO Statement Equal Employment Opportunity: The State of Ohio is an equal opportunity employer and encourages applications from all qualified individuals.
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Organization Job & Family Services (Ohio Department of Job and Family Services – ODJFS)
Contact odjfscareers@jfs.ohio.gov
Location United States of America – OHIO (Headquarters may be at Columbus, Akron, or Dayton based on proximity to applicant’s residence)
Address options:
Rhodes State Office Tower – 30 E. Broad Street, Columbus, OH 43215
Akron – 172 S. Broadway Street, Akron, OH 44308
Dayton – 6680 Poe Avenue, Dayton, OH 45414
Compensation $39.22 per hour (Step 1) with progressive increases through Step 8. See schedule below.
Schedule Full‑time. Monday‑Friday, 7:00 am–6:00 pm. Travel required, including occasional overnight stays. Must provide own transportation.
Primary Job Skill Program Management
Technical Skills Administrative support/services
Professional Skills Adaptability, Attention to Detail, Collaboration, Critical Thinking, Customer Focus
Agency Overview The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through programs such as Cash and Food Assistance, Employment Services, Unemployment Insurance, Adult Protective Services, and Child Support. Public service is an honorable way to serve the community in a hands‑on dedicated fashion.
Job Description The Office of Unemployment Insurance Operations (OUIO) administers Ohio’s unemployment insurance program. This role manages outreach, leads staff, coordinates policy, and represents the Bureau Chief at partner meetings.
Responsibilities
Act on behalf of the Bureau Chief to lead staff, manage statewide outreach, and ensure compliance with state and federal requirements.
Direct staff, facilitate policy meetings, and assume full authority in the Bureau Chief’s absence.
Develop and update programs and policies, provide technical guidance, and prepare reports and presentations.
Oversee personnel and services, support onboarding, and coordinate staff training initiatives.
Represent the Bureau Chief at meetings and conferences with state, federal, and community partners.
Recommended Skills
Leadership and Decision Making – ability to lead teams, provide clear direction, and make critical decisions when acting on behalf of the Bureau Chief.
Program and Policy Management – skilled in developing, implementing, and evaluating programs and policies.
Communication and Representation – strong written and verbal skills for reports, presentations, and stakeholder engagement.
Analytical and Problem Solving – analyze programs, identify gaps, recommend improvements.
Collaboration and Relationship Building – coordinate across divisions, work with partners, foster teamwork.
Challenges
Rapidly changing state and federal rules for UI programs.
Competing stakeholder expectations.
Qualifications (Minimum) Minimum of one of the following options:
Option 1: Undergraduate degree in business administration, management, or public administration plus 36 months of supervisory/administrative/managerial experience.
Option 2: Undergraduate degree in a field consistent with the program area plus 36 months of supervisory or managerial experience involving planning, research, or policy development.
Option 3: Five years of training or experience in business administration, management, or public administration.
Option 4: One year experience as a Program Administrator 2 (63123).
Option 5: Equivalent minimum class qualifications.
Benefits
Medical coverage, free dental, vision, and basic life insurance following the eligibility period.
Paid time off: vacation, personal, sick leave, 11 paid holidays.
Childbirth, adoption, and foster‑care leave.
Education and development opportunities.
Public retirement systems and optional deferred compensation.
Pay Schedule State of Ohio E1 Pay Schedule, Pay Range 14. Starting at $39.22 per hour ($81,578 annually) for Step 1. Progressive increases lead to $55.99 per hour ($116,459 annually) at Step 8. Step increases occur at 6 months and annually thereafter.
ADA & Background Check Applicants requiring accommodations may contact ada_public@jfs.ohio.gov. Final candidates will undergo a criminal background check; drug testing or fingerprinting may also be required.
EEO Statement Equal Employment Opportunity: The State of Ohio is an equal opportunity employer and encourages applications from all qualified individuals.
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